Ramona Tire & Automotive Service Centers

Brought my car in for new tires. They do price match and Dan gave me better price than Walmart. Dan showed me actual price they paid for my tires and they were barely making 3% on top of it. Unfortunately they don’t take appointments and I had to wait over 1−½hrs. But, when I checked in Dan told me it was going to be about 2hrs and I was ok with it. They did up sell me on an alignment, which I think was needed on my car anyway (they showed me the print out from the alignment diagnostic). I don’t think there is anything wrong with trying to up sell, as long as they are not pushy and choice always rest with the customer.
They do have netflix movie playing on TV in the waiting area, free wi-​fi, and free water bottles in the refrigerator.
Just wish they take appointments for so called ‘busy people’ like me would not have to spend so much time to get new tires installed. But, overall nothing major to complain about, so I gave them 5 stars.

2 hour oil changes and up sell on everything. Coming to this place is like getting teeth pulled. I only come because they do a lifetime alignment which is nice but I’m guessing the only offer this so when you come through the door they try to sell you everything else. According to them my breaks have been at 99% for 3 oil changes now. Doesn’t make much sense to me… they always try to sell you new tires too. They clearly work off commissions, just say no to everything. Today I was told my transmission fluid was black but when told I the manager that I just had it flushed by him he made a joke about how the technician must be color blind… I know everyone is trying to make a living but deceiving people is not the way to do it

Have been going here since I was old enough to drive. The previous managers were very honest, but that seems to have ended. Service times are several hours and you must watch to make sure the worm has actually been done. This place is good for an oil change, but anything more probably won’t get done.
I went into get my front and rear brakes fixed. After spending 300 $ on new front breaks, I was told my rear were good to go. Not even a day later I noticed the same problem. I returned to speak with ten about it. I was informed I would have to pay and additional 88 $ if I wanted them fixed, even though it should have been done already.
Unfortunately I will not be returning. The current management staff cannot be trusted to give an honest assessment or complete the job. I would recommend searching for a better place before resorting to this location.
Hearing about my issues at the Murrieta store, I was directed to this location to meet the manager Saul. His store is run much better and he was able to put me at ease. My trucks problems that weren’t addressed at the Murrieta location were quickly fixed here. My appointment for 10am stood, I was promptly met and helped. There was none of the typical hour or so wait times.
I really appreciate the help from the staff and managers at this location as well as the district manager from Ramona Tire. I will look forward to another 10+ years of business with them.

I’m not real crazy about them. I’ve been doing business with them for over ten years and have learned to only go there for an oil change when I’m in a pinch and if I’m lucky get a good alignment. There is a revolving door of mechanics. Management stays the same. I don’t let them do any mechanical work, because they do over charge. I just take my vehicles somewhere else.
Ha! I took Friend there last week for an oil change. He was told his oil pan was leaking and needed to be resealed. He let them do it. Guess where he is right now because of a leaking oil pan? They made the leak worse!
Holy Cow!!!

Slow, these guys need to spend some time with the Andrettis’ race teams. I was just waiting for a simple tire repair. One guy was stocking a shelf, another guy watching the one who was slowly working on cars. Over an hour and a half for a simple plug.

Not the most professional place in the world but if u need car work done, by the most part, they’ll do it. Let me say that I’ve never had a problem here but the guy working on my car said he would do a small job for me at no cost while I had other stuff getting done to my car. I guess the manager on duty told him to charge me. I should have said something but it is a business after all.

I’ve been using Ramona Tire since moving the IE, 12 years ago. They don’t rip me off. I may be a young female, but I know about cars and they’ve always taken care of me.

Amazingly great customer service. Honest service advisors (finally!!!). I’ve been going here for a while, and I wouldn’t go elsewhere. I’ve worked extensively in the auto repair industry, so I can call the bull. They’ve always been great. Jim, Jon, and Peter are phenomenal guys (the service advisors), and they’re backed by a phenomenal back shop. Pay for quality, at a fair price, not the other way around. Or, you’ll be buying a new car on YOU! And that’s what it is.

My mother has had her same car since 2008 it has never been in the shop and it’s never given her one problem. She is elderly and they took advantage of her. She went in to get an oil change with the coupon, that she received. Not only did they overcharge her and did not charge her the right amount of the coupon price, They let my mother drive off and the oil was leaking out of Her car
My mom started driving and the car started making a weird noise for the very first time since she has owned her vehicle. She called very upset they told her that she must not of ever notice the noise because of her radio being on before, my mom doesn’t even turn on her radio in her vehicle. Then she took the car back they said they fixed the problem! without telling her, they changed her factory brakes on her vehicle. She did not sign any paper approving brakes to be changed, she was then told by a dealership that the reason why they did that, was because they saturated her brakes with oil and they didn’t want to tell her the truth. My mothers car is now a non-​drivable. Over $ 3000 of damage. I spoke to Chris the general manager, for Ramona tires in Murrieta California, he refused to help my mom or do anything for her. I am now in the process of writing letters to every news channel station there is, because he refused to take responsibility and help my mom. Don’t ever go to a place like this, who changes oil and then changes your brakes without your permission and than they wrote on my moms receipt «courtesy break change»
That’s what they did to my mom and can you believe they wrote down courtesy break change. We are appalled that they did this to a elderly abuse. They took advantage of her and her age
They took advantage of my elderly mother
«Shame on them»

Great service and good prices but I left a little irritated that I was told it would take about 45 minutes and ended up waiting for 2 hours

First time customer here and I was very satisfied with the service I received. Peter was very courteous and helpful with getting me and my car back on the road. Thanks for the great and professional service!

Ive started taking my vehicles here after a friend referred me. So far very happy. Friendly and fair in price.

I have just started taking my car here and I like their service. I recently took my car and asked about a tail pipe repair because I bent it. He told me that was not something they really do. What I appreciated was that he was honest instead of taking my car trying to fix it then tell me they couldn’t only to have a bill. Instead he went the extra step and gave me a phone number and address to a local shop who ended up being fantastic.

Jim continues to provide superior recognition of me and my vehicles — a key component of trustful customer service. This and industry labor rate guidelines helps support my continued business with the team.
Thank you
Sincerely Steve

Horrible and shady people. Try to recommend you everything your car doesn’t need. Stay away. Read the reviews.
They’d get good business if they were honest with people not lie to get their money with that disgusting route.
I hope they go out of business.

Service clerks are horrible, He couldn’t even look me in the eye when he’s lying to me about all the services my car doesn’t need, he’d rather walk around and look outside when talking.
These people are everything I was ever afraid of in the auto repair industry.
I work on my own cars and my jack broke so i came to them sadly, steer clear of this place. I feel sick for ever giving them my money.
Zero stars if I could honestly, you’ve been warned.

Attentive, helpful and pleasant service.

Have taken my car to these guys for years! They recently fixed a flat for me for free! No charge! Tires weren’t even there’s. they are one of the only honest places left and I will keep coming back.

These guys are very straight up and honest when it comes to your car’s needs. They are competitive price wise, always friendly and helpful. Their down to earth way of doing business takes the sting out of paying money one something that isn’t all that exciting.
«Hooray for new tires!» ‚“Oh, check out the alignment on that car!”, «The new brakes on that car are amazing!» Ya, doesn’t really do it for me either.
So, it you need real answers for your real not-​so-​fun car problems these are the guys to come see!

I’ve been going to the Murrieta Ramona Tire location since they opened up and previously I went to the Temecula one. All these years I’ve never had any problems with them pushing any services or repairs on me that my car obviously didn’t need.
My olé beater of a Mazda Protégé was serviced regularly for a year or so and then one day it up and nearly croaked on me. I had it towed (thanks AAA) to Ramona Tire and they told me that sure, I could pay them over $ 1000 to fix the head gaskets and some other problems but they felt it would only be a temporary fix. They believed the engine was about to check out and didn’t feel comfortable doing all that work for me when I’d have to put even more money into it. Although I was stressed and unaware as to what I was going to do next, I was floored with their honesty and thanked them.
Somehow I managed to get my POS car to a dealer and picked up a decent used car. Within the first month I took it in for an oil change and bought the lifetime alignment for my new baby. The lifetime alignment has been awesome, especially for the three years I lived in Menifee along some crazy tore up roads. Every time I drop my car off with Ramona Tire for an oil change and alignment they’re friendly, and unless I come in the afternoon, they finish the job relatively quickly. They never push me to get something done, but they do the brake check and if there is an issue they bring it to my attention. Most of the time I’ve been pretty broke ass and so they give me a sheet with the issues, suggested parts and labor prices, priority I should take care of them and leave it at that. When they say «your front brakes will last you about six more months» they’re pretty spot on.
As much as I love my car, she (yes…it’s a woman, trust me. And her name is Mo), went through a period where she didn’t want to keep her tires on. So, the really nice sport tires that came on the car were eventually replaced over a year, all at Ramona Tire. A flat tire here, a low tire there, and then one day we went flying off the freeway into bushes and two tires came off the rims. Yet in every instance these guys had my tire replaced (or popped back on) with no hassle, and sometimes not charging me for everything they did.
I have no idea why everyone else had such a bad experience with this location, but I’m glad I didn’t. I’ve gone to Jiffy Lube and ended up stranded on the 91 in Corona at night because someone didn’t reconnect a tube right, and I’ve had my system fried by a Wal-​mart tech because they put the battery in wrong. So, needless to say, I stick with the guys who have continually done what I paid them to do (even when front hood wouldn’t pop open and they had to fenangle it underneath).