S & L Property Management

We have seen all the negative reviews and most likely to be true. S&L Management gave notice to us homeowners’s in December 2015 on behalf of the corrupt board members that they have been retained and are switching over to another bank in order to save $ 2000.00 in bank fees starting in Jan. 2016. Really? Diamond Bar Village Association in the City of Diamond Bar, CA has been a suspended entity going on five years for not filing and paying taxes since 2006. Managers bank statements reveal commingled funds. He stated he is still looking for receipts. Well, we found them and needs to explain his actions.
This was done unauthorized and without homeowner’s approval. We have obtained all bank records and it was obvious that community funds have been misused for self dealings. Now we understand why S&L was asked to intervene in order to cover up and involve themselves with conspiracy. We also see who recommended them. S&L was served with a subpoena to produce documents and we never got a response. They will be required to produce them in court.
Any company to participate in such acts and knowingly that the other party has been already involved in wrongful acts to include fraud makes them no different. S&L was sent requests to inspect books and records so that we might perform a Forensic Audit but like the board members they have refused. Maybe a little help from Government Agencies and they might have a change of heart. All said here are facts and is backed up with true and correct documents. I suggest you look elsewhere for an honest management company. Message me if you have any information on this S&L. Thank you.

If I could give this company a lower rating, I would. They are unhelpful and down right rude. They WILL take you for every cent they can, even if they are not entitled to it. Watch yourself very carefully if you decide to do to business with them. They will lie to your face.

They were the worst company to deal with called on multiple houses no response. Michelle showed homes that had been taken off the market. Lisa never followed up on her emails. Two weeks dealing with this unprofessional company.
Another example responding months after a review was posted. I found out the home was unavailable before you did my tracking the owner down in Texas.

Wish I could give a lower rating, we rented a home on black mountain trail thru them while we were house shopping, worst decision ever. Would not fix anything, terrible customer service and a complete lack of common courtesy. Blamed everything on the deadbeat owners. Stay far away from this company!!!
******update. Strange, another deadbeat trying to blame shift, pretty funny. Glad to have nothing to do with theses crooks anymore

We used S&L Management from September 2013 to October 2016 and from our experience, we would not recommend their services. They have terrible customer service, are unorganized, over charge, and have poor accounting. Below are a FEW examples of issues we have had.
Poor Customer Service
* On several occasions our emails were not responded to. We were just ignored and our questions were never addressed. We never know who to contact for what and each department push us to another department never giving us a resolution
* On more than one occasion, our 3 day pay or quits were issued late.
* August 2014, we had to request our June 2014 statement and deposit. Per our management agreement, we are to receive monthly statements by the 4^th week of the current month.
* After we notified S&L that we were terminating our services, they refused to inform our tenant that we were going to extend his lease and that a new property manager will be contacting them. It doesn’t seem fair to the tenant not being informed if he will be moving out or staying. We paid S&L to manage our property, but they continually refused to assist us.
Unorganized
* When we signed with S&L, we were told that a maintenance inspection would be done every 6 months. This would give us the opportunity to see the condition of the property. After 6 months we requested the maintenance inspection and S&L refused saying they will only do maintenance inspections 1 every year.
* We selected to use S&L’s landscapers because we were told they would «keep an eye on the house such as the tenant not having authorized dogs or damage to the property» When we went to do maintenance in the back yard we found the grass
was dead and two unapproved dogs were in the yard. When we asked why the S&L’s landscaper didn’t report the dogs, S&L said «the landscapers may not realize that pets are not supposed to be there or unless it is interfering with their activities, they may not say anything.» On May 13 we asked why the S&L’s landscaper didn’t report the grass not being watered, and S&L said the landscaper notified them on April 18; however, we were not notified nor did S&L do anything about it.
* When our tenant moved out we were told that we could not bill for 60% of the carpet replacement but we could bill for a cleaning fee of $ 275. Then another S&L employee told us that we could only bill for 60% of the carpet replacement but not for the cleaning fee of $ 275. S&L needs to get on the same page and stop giving us conflicting information.
* August 2014, our tenant had a rental shortage of $ 285. August 14 and S&L employee stated the shortage was received, but the shortage was not deposited in our account. After numerous attempts to find out why the shortage was not deposited, finally September 16 we were told the shortage was never received. Not only did S&L not respond in a timely manner and give us inaccurate information, but we were a month late serving our tenant a 3 day pay or quit as he didn’t pay his September rent either.
Overcharge
* $ 140 was charged to us to fix 2 broken underground sprinklers. Per our contract with S&L, «No repairs should be made without prior approval from Owner.» We were not contacted nor would we have approved. When asking S&L why we were not contacted for approval, they said it was an emergency after hours and needed lighting. Fixing sprinklers is not an emergency. The sprinklers should have just been turned off, we should have been contacted for approval, and it should have been fixed during normal business hours.
Poor Accounting
* S&L sent me a demand letter to review before sending it to the tenant but the accounting was incorrect and I had to take the time to fix it. The demand letter was for $ 3,006.20 but the correct amount was $ 2,638.64. The tenant had unpaid rent dates from 8÷1÷14−10÷6÷14 but the correct dates should have been 8÷1÷14 −10÷8÷14.
Current Issue
* We terminated our services with S&L starting October 31; however, they are billing us $ 69 for landscaping for the month of November. Why do we owe money when we cancelled our service? We even asked if there is anything else we need to do and we received a letter confirming the termination of services.
Because we did not want to spend any more time dealing with issues with S&L, we have terminated our services. We now use Benefit National Property Manager and are much happier.

Would rate 0 stars if I could. I put in an application for a house through S&L, we were they first to put our application in, gave all the necessary documents and credit card information for processing the apps. We were told everything looked great and they were going to process it immediately. Today I met with them to view the house and they said «oh we didn’t process your application because we thought you didn’t want us to» WHY WOULD I PUT IN AN APPLICATION IF I DIDNT WANT IT PROCESSED?! So they processed someone else’s application who put theirs in AFTER we submitted ours. RUDE AND UNPROFESSIONAL. I withdrew our application.

I only give 1 star because you have to rate it!!!
This is a horrible company and I’m glad we didn’t end up signing anything with them!!!
We were looking to rent one of their properties, I found it online and when I called they said that it was just listed and had to go find the information on it and I was the first to call… After giving me the agent who shows the home (Michele) I called and left a message, without any reply I called again 4 hours later, still no reply… My spouse called her the next morning and got through, their conversation ended with the agent saying we were first on the list and when she sets up a viewing time with the tenants we would be first to see the property… 3 days later I received a call from the agent telling me she had 20 other people interested and couldn’t show me the home, good thing she already set up a viewing with my spouse… Less than 48 house before we were suppose to view the home, a receptionist neither of us had talked to, called and told my spouse that the home had already rented!!! What BS!!!
Thanks for leading us on and telling us lies straight to our ears!!!
I hope you hooked your friends up nicely!!!

I have had S & L property management co. for approx. 5 years and had been fairly pleased with their service up until Feb of this year. I have had nothing but problems… over charging on my account on several occasions, taking months to resolve issues. They have extremely poor communication. We are landlords and had tenants in our property that hadn’t paid rent… nobody noticed until I checked my account wondering where our deposit was…21 days later !!! They had no idea !! The tenants never paid and I am still trying to get the security deposit out of S & L !!! Over two thousand dollars and over 25 days since the tenants left !! I just sent another E-​mail today. They are horrible at getting back to me and make poor excuses for poor service! I would not recommend this company under any circumstances !!!

This business is crooked! We were renters with them and they have continued to be rude and disrespectful year after year. We final moved put and they tried to keep our security deposit and charge us a cleaning fee along with some repairs. We have asked for receipts for everything which they can’t come up with. They finally came back with an invoice that was agreeable and we thought we were done with this mess but no… now they are trying to sue us. I am now filing with the BBB about their business practices. Btw they have the BBB listed on their website and they aren’t even rated by them… another lie! Well they messed with the wrong people this time. We will be taking them to court and I will make sure as many people as possible know how crooked they are.

We looked at the house on May 25^th intending to move in July 1^st. Lisa the receptionist assured us she would get us the lease as soon as possible. Come the last week of June we got very nervous and reached out for the 4^th time for the lease. I got the lease on the 27^th of June and I was told all of my utilities needed to be set up June 30^th. I had already given S&L $ 1000 to hold the house. When I finally got the lease there were discrepancies from the S&L realtor had stated in showing. As renters we were now 100% responsible for the spa and ANY beak down to appliances including wear and tear. After about 20 emails with the receptionist Lisa trying to seek clarification I decided to call. The responses from Lisa did not match what was written in the lease. Lisa was extremely rude when I called, shouting into the phone «have you tried to find another place?!» This was not an option because I had already given them $ 1000 and was moving from out of state in a few days. I asked to speak with Lisa’s manager but she was out on medical leave «indefinitely». David the collections manager was much more professional and clarified some things on the lease. But nothing was changed. He stated that their legal team only reviews the lease biannually and there was nothing they could do. They kept talking down about the home owner stating that it was a «grumpy older couple».
When we moved in the air conditioning and dishwasher didn’t work in the house and it was infested with ants. The property management company said it would be a few days before they could get anyone out to look at the AC and dishwasher. They said «they didn’t want to disturb the owner with the ant issue and would take care of it soon». Well I have 2 dogs that I paid $ 1000 deposit for that couldn’t spend time outside. Thank god the owner of the house caught wind of all the issues with the house and demanded S&L give her our phone numbers. She contacted us the next day and took care of our issues. After we spoke about the issues we had with S&L she shared VERY similar stories from the other side. My property owner even told me that S&L only contacted her once about the lease issues we were having. S&L told me that they were a «grumpy older couple who wouldn’t budge that they had been trying to talk to multiple times», completely untrue! My property owner called S&L the very next day and bought out her contract just to cancel with them. Thank god I no longer have to deal with this rude condescending property management company. Don’t make the same mistake I did!

I have been very happy with S&L property management for the first year I have used them. Zero complaints. Takes the stress out of having a rental.
Jake

Landlords and tenants need to stay away from S&L, they consistently over promise and under deliver. Staff is rude and condescending to both parties. They use substandard vendors for repairs while profiting from these arrangements. repair requests are consistently slow and mishandled. Managements best asset is their ability to make excuses for employees and the vendors sub par performance. This is my experience as a landlord using this company for 2 properties.

John Sorah and S&L property management are synonyms for rude, obnoxious and incompetent. If you need to deal with him or his management company, you be cautioned because you are not dealing with a professional entity, you are dealing with a mafia. Their only job is to arm twist the tenants to favor the owner, with little regard for the tenant’s concerns.
We rented a property from an owner in Carlsbad in 2007. The owner reneged on her promise to do the landscape and left us to deal with a barren backyard (we were paying her $ 3200 in rent!). When confronted, she quietly transferred the management to John Sorah’s S&L property management. His first order of business was to serve us with a 3 day unlawful detainer (pay rent or quit) notice. I repeatedly told him that the rent was paid to the owner on time but his singular mission was to serve us the notice. Finally when I sent him the copy of the check, he backed out.
The next incident was when he got his lawyer to serve a notice to allow the owner for a «general internal inspection», as in — we need to know what you are doing in the house. We responded to the lawyer that we do not consent as there is no provision for a «general internal inspection» in the California civil code. Sorah still showed up with 5 more people and the owner. I was not at home and thank god that my wife stood strong and denied entry. Sorah still tried to enter and backed out only when my wife threatened to call the cops.
Here is the icing on the cake. He did the final inspection when we moved out but denied that he had anything to do with the deposit. We sued the owner and finally recovered the security deposit after 5 long years.
But there is a free advertisement and I will not charge S&L — if you are an owner in need of a mafia to intimidate your tenant, you stumbled at the right company.

If I could give them no stars, I would. Worst property management company in my opinion. First, we paid and turned in an application. Waited for a phone call more than a week. No call. Then my husband calls and they claim someone said we weren’t interested? No. So then when I call again to get info on the Lease, they again claim we weren’t interested. Why would we pay and not be interested??! Then, Went to visit the property that we had placed a hold on that afternoon. On our visit we saw a ceiling leak stain. The man who showed us the home, Jesse, told us WE needed to call the office to inform them. We hadn’t even signed the Lease yet and already dealing with issues. So we called the office. Then were rudely told by the lady whom I was told to speak to that it wasn’t her job. I tried to tell her that I didn’t think I should be calling. She cut me off without word and transfered me to maintenance. I explained the issue to maintenance. And, that too, I didn’t think it was my position to call about this. She agreed. Said they knew of the leak. And, didn’t sound like they were going to handle it. So frustrated already I told them to transfer me back to someone, I want to take the hold off and cancel! They had my check in their hands 3 hours and want to charge us $ 129.plus who knows what. To top it off when we get there to get our check as they said we could, they claim that the accountant took our check. REDICULOUS!!! I definately don’t recommend using them for your rental property or to rent from them! Big nightmare!

Great professional staff! Excellent people to work with !!!