Shell Station

What the hell is up with your slow-​ass machines — why does is take 5 minutes to process my card before I can begin filling? Why does the damn pump shut off every few gallons? I finally said forget it — you don’t want me to fill up here, then I’ll go elsewhere. Fix your equipment.

They’ve shut down the entire gas station a lot lately when I need it most. I saw many people just drive by and leave.
Fix your problems you’re loosing so many customers.

I was near this location and decided to stop since they had a car wash, and I also needed to fill up my gas tank. The fuel pump was adequate other than being a bit slow processing all the information, however, the actual pumping of gas was rather fast. I also liked that their pumps are on the newer side. The car wash had a hiccup and didn’t work at first, so I pushed the «assistance» button and never go a response. I had to go inside, and once I was in line, I had the unfortunate «privilege» of hearing another customer ask about a price discrepancy between the shelf price and the actual price once the item was scanned (the shelf tag was less than the charge). At this point, the cashier that was assisting this customer started to answer, but, before he could do so, a second clerk stood up from sitting behind the counter, put his uniform shirt on and began to speak to the customer in a very loud and condescending voice. To make things worse, he not only treated the customer rudely, but he actually stated that «the price changes happened today and we didn’t have time to change the shelf prices», «I’m off the clock now, but, since the minimum wage went up, everything else has to go up and we’ll get around to changing the prices later.»
I waited my turn, and when I explained to the clerk what was happening with the car wash, again Benji began speaking over his coworker, and again in a very rude/​condescending manner telling me that I wasn’t charged for the wash. I showed him my receipt that had the paid code, and I also let him know that I had pressed the assistance button several times without a response, and he stated he did not know there’s an assistance button. At this time, he told the other clerk to get the manager, and when she came up, she looked up my code and said it was still valid. I did get my car washed and the wash was actually a good one ($ 10 wash).
Overall, I will not be returning to this particular Shell station based upon the lack of customer service, not only to myself, but to the customer before me! If you don’t mind being treated poorly, then you probably won’t mind, however, I do not appreciate how I was treated after spending over $ 67.00!

i love using this station. there is a guy who works there named Casey who is funny and wears a bow tie. good service with a smile.

First of all, I love Shell and only use Shell. This is not a review on the company per se, mainly for the employees. Their customer service here is horrible! I used to come here all the time because it was convenient.
The lady that is the manager or assistant manager there should not be working there or even be manager. She is rude and unprofessional. She acts like she hates her job and doesn’t want to work there.
I’ve observed on various occassions (whether with me or other customers) she always has side conversations with other people and her son is always there distracting her and talking loud. She undermines people and make them feel dumb. I cringe everytime I come here.

This place sucks. I just spent 80+ dollars in gas and 10 dollars on a car wash and the «attendant» wouldn’t allow me to use the restroom. I’ll never bring my business back.

Spacious and clean. I dig that they had a car wash but my car was still a little dirty after. So much for holding my head up with a gleaming car. Remember to bring your ID in no matter how small the purchase if you use a credit card!

While in my Marine Corps uniform, yes I said IN UNIFORM, I was refused service today at this location by the cashier on duty. This was by far the WORST customer service I have ever experienced!

Good Shell station. Good car washer.

Great customer service! Keep hiring awesome people!

Can’t beat the location. Right off the 215 and Los Alamos. Their prices are about the same as everyone else. I love their car wash! It’s one of the best.
Things that are annoying:
Their computer take FOREVER to get going. You swipe your card… then 15 seconds later… zip code. Then 20 – 25 seconds later, do you want a car wash… you get the idea. When you just want to go home after a long day of work, this is sometimes enough for me to not come here. They also used to have those annoying sales guys that try and sell you that window cleaner crap that takes out scratches or something. Hey buddy… I have a brand new car… leave me the f alone!!! I agree with the other guy about no lotto… bummer. Inside is tiny too with not a lot of goodies.
But, other than that, it does the job.

One of my most visited fueling stations because of proximity to the 215 fwy. It’s on a big lot with lots of room between pumps. Ok customer service from the cashiers but lines can be slow at times.
This location doesn’t sell Lotto though… bummer.