Silverado Apartment Homes

Please don’t be mislead by the fact that this apartment complex likes to advertise as luxury apartment homes. I signed a one year lease and only managed to stay there 6 months. My first month living there was horrible rude people bumping there car stereos passed 10:00pm, people parking in my parking spot… My 2 month there my daughter and I were leaving our apartment and we bump into about 15 SWAT officer who were raiding the apartment across from ours. The office staff is nice until you sign a lease. Beware because the leasing office rents to ALL walks of life just to have the units occupied. I couldn’t stand living there so I paid my $ 2,000.00 for breaking my lease and have learned my lesson. If you give a deposit don’t expect to get it back because they will find a way to KEEP it!

If you have children my advice is DO NOT move here. We recently moved here from a different apt complex in Temecula, and the first thing that struck me as odd was that we never saw children outside, ever. We have 2 young children and were used to seeing heaps of children outside playing at all hours of the day at our old apt. Well, yesterday we discovered why we never saw children here… we got a «cure or quit» notice on our door because our 2 children were outside our apt playing in a wagon «unsupervised». Yes you heard that right, someone called the front office because they were «unsupervised», so 2 different managers came to our door and threatened to call the cops, and had the gall to mention the words «child endangerment». At first I told them my kids were fine right where they were, but they got all huffy puffy and I told them to get out and close my door (I was breastfeeding my 2 week old on the couch and wasn’t about to start a yelling match from across the room). The cops did end up arriving about 30 mins later and basically brushed the whole thing aside, I felt bad for wasting their time. My husband contacted the front office this afternoon, and when they eventually called us back the woman was very rude on the phone and threatened to hang up on my husband, despite the fact that he was being VERY calm and reasonable (I certainly wouldn’t have been that calm). I guess she got butt hurt when he told her he had talked to our lawyer and he informed us it was illegal for an apt complex to demand a parent supervise a child outside (unless it is near a pool area or near immediate danger). Needless to say we won’t be locking our children up inside just because these bullies threatened us.

Absolutely LOVED my apartment the inside was beautiful. Maintenance was prompt and professional.
Parking is HORRIBLE guest parking is few and far between. My parking spot was 6 minutes walking distance away which was entirely inconvenient when you are trying to get groceries up 3 flights of stairs. I asked for a closer parking space because I didn’t feel comfortable walking home from my parking space late nights after work and they said that they could not change it. Where my apartment was located there was a lot of traffic in and out of the complex. The staff information is not consistent you will speak with one staff member and speak with another and they will provide information that’s entirely different. I accidentally over paid one month and was advised that they would apply it to the next month and they did not do it. LOVED the apartment LOVED the location hated parking and for that reason I didn’t renew.

Inside of the apartments and outside appearance looks nice. However, the day we moved in there were things that weren’t even fixed yet. Maintenance had to come 3 times in the first week. They are not quick with their response time either. Thanksgiving our garbage disposal wasn’t working and flooded the cabinets and leaked from the kitchen to living room carpet and they did not come for FIVE DAYS≠huge mess. We could not even use dishwasher or wash our dishes by hand forcing us to eat out every night until they fixed it, which like the other service requests; not properly done and had to be done again at another time. Where the carpet meets the laminate u can feel the sharp spikes holding carpet into place. Something is always going wrong and we take great care of our things and are very clean people. The staff is SO incompetent it blows my mind. The women always gather around talking about personal things rather than coming to help me when I walk in, SO UNPROFESSIONAL. Sharon is the only nice/​helpful one who also dresses properly. Garage door never works making us leave our belongings out in the open for the taking. They don’t give notices about noisy maintenance which keeps my toddler awake. Manager is nice, but this place needs to get their crap together and run it right. No point to having a gated community if the gate stays open and broken for over a month. Also the exit gate near my apt gets locked early all the time and inconsistent with the times it is open and closed because someone is so lazy that while they are in the area they lock it early rather than scheduled time. This family is paying 2k to break the lease.

This apartment complex is the worst, cheapest and disgusting apartment complex I have ever seen.
1) No parking
2) People who run the complex are absolutely incompetent. They lie they cannot be bothered and are only interested in money and capacity.
3) Up front I explained I worked at home. I understand they cannot tell me who is above me but they did not have to put me under a family with a screaming (teradactle) sounding child all day that jumps off things all day long. There i also a parent who stomps as hard as they can to cause irritation. There is no decent insulation between the kitchens on each floor so you can hear everything which is where I work. I was upfront about my intentions and obviously Karen the manager did not give a damn. The manager is ridiculous. Quote «I had no idea you worked from home. Lie. 2^nd quote» I had no idea there was a problem after I had been told by other staff she was well aware”. The kid jumps off off whatever and scares the crap out of you and she states she needs to be there to hear it. How am I supposed to know when the child will do this. Her other key sentence is «this is apartment living» I have lived in apartments since 1995 and that’s a load of baloney. Quote” they are just trying to live their life” Well so am I. Why is it okay for them to do this but not me. Karen stated they never had problems with them. Well I am sure the tenants were at work. They also left and my apartment was empty. Wonder why. They told me bottom apartments rarely open up. I bet the tenants were counting down the days.
4) Basically no body cares and they want $ 2000.000 to get out of the lease.
5) I will be contacting a lawyer to see what my options are since I have been lied to and deceived.
NEVER RENT FROM THIS APARTMENT COMPLEX

This is probably the worst apartment complex I’ve lived in and believe me I’ve been in quite a few due to military life. To start with we moved in and the carpets were disgusting after being charged over and over we have purchased our very own black light and you could see all the stains from the previous tenants which after a short period of being walked on came to the surface. The pools were always dirty and rarely seen them get cleaned the hot tubs stunk as if the entire apartment complex had bathed in them we only lived in this apartment for 4 months due to military orders a month of which I spent in another state due to military commitments we cleaned this place for 2 days straight before our departure and now are being charged over 500 $ for cleaning and painting the apartment. We never hung anything on the walls no furniture was ever against the walls but yet they need painted!!! The staff is useless everyone I’ve spoke to from the leasing office has never returned my phone calls for anything I’ve always had to call them back. Service is unsatisfactory please take my advice and stay away from this place at all cost.

These people are extremely incompetent. The guest parking has no proper signage, the resident parking does not have proper signage and to top it off; they call and have their OWN renters towed!!! The very same people whom pay their rent monthly so these «people» can have a paycheck! Apparently they have never heard «Don’t bite the hand that feeds you!»
I digress; I was here visiting a friend and was towed from guest parking for lack of signage… Or for lack of intelligence on the part of management and the management company that runs this asylum.
I would NEVER EVER EVER EVER recommend this «hole» to any person I know. Not even my worse enemy. (Well maybe my worse enemy; but it seems like my only worse enemies already work here so they have already PHUCKED themselves). DO NOT MOVE HERE. RUN. RUN FAST. RUN HARD. RUN NOW!!!

Been here for 2 years now. I use there gym and 1 treadmill is down since I moved here. Now there is 2 more that are down. Says, «out of order». Come on now. These apartments are not cheap, you guys easily make enough $ to get new equipment. A few spin bikes would be nice as well.

So I realize I wrote this review almost 2 years ago, and yes things can change over the course of time. We didn’t have any issues with our unit, it was always well lit, cooled and heated well, on the first floor, all of the amenities were great. What issues I had with this place were the people that started to move in here that made our last 6 – 9 months of living here terrible. I think all the units in our building were 2 to 3 bedroom units and each unit easily had 4 – 6 people living in each one, so you do the math on how much noise that produced, not to mention we were right by the front of the complex. People started getting lazy and stopped getting their trash all the way into the dumpsters, which caused things to stink. We broke our lease early and were charged $ 2,000 to do so, I wasn’t mad about that because I saw it in our contract but come moving day, people were giving us the eye as we were leaving. We bought our own washer and dryer and the maintenance guys were staring at us like we were stealing the one in our unit. Thanks for speculating. Glad we got out when we did. 3 people were moving in the same weekend we were on our way out.

These apartments have no parking available more than 50 cars lined up on the streets. The place also reeks with the stench of dogs poop! The people that are renting here are the ghetto of Murrieta. DO NOT RENT HERE!

I want to first say if you are looking for a home do not live here. The day before our move in our apartment caught on fire and their version of trying to do everything they could to help us was give us a smaller apartment for a higher cost, when the reason for the apartment catching on fire was due to their maintenance person putting a aerosol can in the freezer and that in turn causing a fire. Instead of them offering us a home at the same price we had signed our lease for they gave us options that were well over the cost of a bigger apartment. The lack of understanding of our family being without a home and their need to make money was and is unsatisfactory.

I wanted to wait six month before giving an accurate review. For the price you really cant expect much more. On move in day every thing went great even after switching the unit i wanted on them a week prior to move in. There was a 1 or 2 very minor details missed but once i notified them it was fixed the same day. It is a larger complex so there is a bit more traffic but that’s expected with a property this size. The layout of the apartment is very functional and the master closet is huge!!! Leasing staff very professional and maintenance is friendly. Im satisfied where i live. Great job!

Have been renting for 2 years now and i can’t complain the place is really luxurious (you pay for that ofcourse) probably the best apartments in Murrieta with regular & hot pools and a gym, everything is clean, you get only 2 spots for parking so it’s kind of an issue for guests that they have to park in the street, we had a problem with sewage and curtains and they fixed and changed it next day for no additional expenses, you get one free carpet cleaning per year, if you have any problems with neighbours being loud or jumping on your ceiling the office notify them immediately, the only issue i hate is that you have to pay around 200 $ when you are leaving no matter how much effort you pay to clean the apartment and make it in a good shape.

So you want to move into an apartment in Murrieta, and you so happen to visit this place and are blown away with how luxurious everything appears. DON’T BE FOOLED!
I don’t even know where to start with how terrible this place is. So I’ll start from the very beginning (our first day moving in).
We loved everything this place offered and were so naïve to everything that this place was lacking due to it being our first place ever. So we signed the lease and showed up for our very first walk through. THE PLACE WAS FILTHY! There was paint drips everywhere, dents and obvious patches on the walls, the carpet had dark stains, I checked the fridge and there was still pieces of food stuck to the sides of the drawers, and everything was dusty! Oh and not to mention, no lights in the second bedroom?! Elaina explained this NEVER happens, and wrote down how filthy everything was and that the carpet was «very old», and asked if we wanted anyone to come clean it up before we moved in, well yes?!
So we moved in, I had started a new job where they mail you your first check, and then switch it over to direct deposit. Well I need money for rent, so I check my mail, but oh wait… NONE of our three mail keys worked. We paid the office a visit and they said oh well sometimes the keys don’t get cut right, you can get a new one in three days. THREE DAYS my new check sat in the mail thank god I’m good at saving money, and all three keys don’t work? Maybe you should’ve checked that before handing them to us.
Literally five days after move in, I’m in the kitchen cooking and what crawled across my foot? That’s right a freaking roach! We called the office immediately, at this point they know exactly who we are and our apartment number by heart. They exclaimed how this also NEVER happens, and that they would send someone to spray, and that they’d give us a call with results and when they’re finished. Waited 3 more days, till we gave THEM a call. They explained they’ve been trying to call us, (on an old number which we told them we changed and they had written our new number down multiple times), then the manager had the nerve to say «no such pests were found.» So basically we were lying? Then the blond girl in the front told us they are water bugs and they don’t nest so no need to worry. Hmm, what cockroach doesn’t nest?
OH and the «heated» pool? It’s never heated, and half the time we lived here it was locked down «under reconstruction.» And that garage? You can’t park a normal sedan into it and both the driver and passenger get out without hitting the side of the cement. Parking? They say they fixed the issue, but it’s still hell if you have 3 people living in an apartment (which almost everyone does). Want to pay your rent online? Oh yeah there’s an extra fee to do that! They find any and every way to take your money.
So when it came to moving out since we had a high deposit of rent and half, I would think out of what…1600ish dollars we’d get a decent amount back right? They assured us we would. I get the bill and they refunded us…$ 93.00 90 effing 3 dollars. They billed us for having to replace the carpet due to stains and urine? We had no animals! And if you referenced back to initial move in you’d know it was stained and old before we moved in! It had huge dark spots! Then charged us for $ 300 for heavy cleaning, I scrubbed everything from top to bottom! Even took a video, I even cleaned the damn blinds! Then detracted 400 for prorated rent, yet we had already paid that?! Billed us for utilities in both december and january, yet we had already paid Decembers! Then charged us for painting which I understand because there was a few nail holes, and we were warned that would happen. Yet how does this equal 1500? But in the end they keep your money so stay away, this place is a huge scam, and they don’t care about taking care of their residents. After their whole front office redesign thing, I’m sure they used all our deposits to fund it, and it wasn’t even necessary, should’ve spent that money on maybe heating the damn pool?
I suggest STAY AWAY if you value your money.

It’s a nice place, but staff is very rude! Can’t wait until our lease is up. Everytime we call «Elaina» is so rude on the phone, which makes us feel like we are not appreciated to be renting here. We have Loved everything else about this place, it’s very nice overall. We wouldn’t recommend this place, they are nice before you sign the lease, but soon after forget it. If you have a simple problem, they don’t want to help at all. I wish I read the reviews before moving here, but now I know! LISTEN TO THE REVIEWS!!!

If I could I would give this place 0 stars. This place has been a nightmare to live in. Before moving in all staff seemed very friendly but as time goes on and more and more problems arise they begin to act like they have no care in the world. Don’t even get me started on parking. It is the absolute WORST thing ever here!!! So if you do decide to move here be sure you have a first floor apartment with a garage and a fiat as that seems to be the only size car that will fit in there unless you’re willing to risk having your car scratched from trying to maneuver it in. Don’t ever count on guest parking as «guests» will leave there car parked in a spot for days and «move» it just to have a buddy park there then move it right back (I have witnessed this happen). If you get towed good lucky dealing with the management as they really don’t care and you will be looking at around $ 300 to get your car out so be ready. Aside from everything else the apartments are okay themselves, nothing «luxury» as they say though. Overall I’m glad I signed a 6 month lease. Can’t wait to be out.

Don’t rent here. I’ve lived here for three years and can’t possibly recommend this place to anyone.
Cons:
Apartments are loud. Frequent door slamming, loud music, stomping around, etc.
Parking is horrible. Get ready to walk to the street. Don’t ever expect any guest parking.
Way too many losers living here in their own squalor.
Terrible parents who let kids run amok in the streets.
Dog (& probably some human too) crap everywhere.
Subpar maintenance of common areas. The place gets more and more rundown every year. Should it take 6 months to fix a mailbox lock? Didn’t think so.
Pros:
I can’t think of any.
All of this is because the leasing office doesn’t care. They will tell you whatever they think you want to hear to get you to sign a lease and then go out of their way to make it difficult to get anything that resembles customer service once the paperwork is signed.

The staff was nice until it came time to move out, then they made up an extra $ 170 worth of fees that they refuse to drop even after I proved they were wrong. Do your self a favor and don’t live here…
Plus the parking here is horrible!!! Unless you park in your garage your stuck parking out on the street and walking to your apartment.
There are cock roaches in the garage and my apartment came with complementary flees.

Unmarried military couples: Do yourself a favor and avoid this place like the plague. If you disregard my warning, I urge you to record every single conversation you have with the leasing office when you sign your lease. I DESPERATELY wish I had.
My fiancé and I have been together for five years. Not that it should be anyone’s prerogative to know or assume our marital plans, we do not plan on getting married until I finish my degree. Last spring while my fiancé was deployed, I was searching for a new apartment for us to move into since our current living situation was running up, so that by the time of his homecoming date we would be all set to move in. Since we were not married, I couldn’t sign any of the paperwork for him. Thankfully the leasing office here was seemingly very accommodating to our situation, faxing paperwork back and forth overseas and even made time constraint exceptions.
Since we know that there is always a chance of deployment/​orders to move, before we signed anywhere we thoroughly explained our situation and made sure that if anything like that were to come up, we would be able to break the lease without facing a penalty.
The leasing representative made it clear to us that if such event should take place, as long as we provided written orders 30 days prior to our foreseen move out date, we would be fine. In fact, I specifically remember having to sign the very long lease in her office, and she went over every single bullet point «so that I knew what I was signing.» When it was time to sign the part about breaking the lease, and I specifically remember her saying that if one party breaks the lease early the other party is responsible for the remainder of the lease, HOWEVER, as a military couple we would be excluded provided that we were able to provide written orders 30 days prior. And she says she remembers saying this, knowing good and well that we were not married. Just keep that in mind.
Not to mention,
A) they have a written record on our application stating that he is my fiancé.
B) I have a different last name. I understand not all married couples have the same last name, but
C) I referred to him about a million times as my fiancé. So did the leasing agent.
D) They took A LOT of time faxing paperwork back and forth overseas specifically because we weren’t married and I couldn’t sign for him.
E) If we were married, they would be receiving BAH to pay for our rent, which they are not.
F) I never said ANYTHING to make anyone believe we were (or were planning on being) married.
So it was crystal clear that we are not married, nor were we married when we signed the lease. Why do I make such a big deal about this?
We (regrettably) signed a year lease. Unfortunately 9 months later, we find ourselves having to move to the east coast due to my fiancé receiving impromptu orders for new duty station. At the time of the lease, we definitely had no way to predict this would be the case, but we specifically made sure we would not have a problem breaking the lease on the off chance we needed to. If we foresaw a problem with both of us being in the lease, he obviously would have just signed it by himself.
Not anticipating any issues, today I walked into the leasing office to let them know that he was in fact about to receive orders to move, and I wanted to see what we had to do to get the ball rolling. At this time, after looking over some of our information, the (incredibly rude) woman behind the desk informed me that because of the fact we’re not married, my fiancé would be able to break the lease, BUT I would be responsible for the remainder of the duration, or face a $ 2000 penalty. I explained that we had been previously been told otherwise, at which point she matter-​of-​factly leafed through our lease agreement to point out our signatures in the «legally binding document that says otherwise.»
Remember: They knew I wasn’t his wife when we were signing the lease (and admit to knowing so), yet thoroughly explained to us that we would have no problem breaking the lease if need be, provided we would be able to provide orders. I assumed they were telling me this because they knew it was true, but apparently they were only saying what they needed to say in order for us to become residents. And they knew it. They’re response? As she put it, «We’re not allowed to ask your marital status… it’s your responsibility to know if you’re married or not. How did I know you weren’t going to get married during your lease?» Um excuse me? Why would you ignorantly just assume we were?
I have no respect for these kind of people. Shame on you for leading us into a lease under false pretenses, just for the sake of snagging one more rental agreement, knowing good and well this would be our predicament if we needed break lease early… ESPECIALLY knowing he was deployed fighting for your freedom at the time of doing so. Shameful.
Not to mention: horrible parking, sub-​par paint, & dog shit everywhere.

I’m surprised at all the negative reviews. Different person different story I guess. My family and I have had no problems here. We actually moved here to get away from problem neighbors at Madison Park Villas right around the corner. Our apartment has been fine since we moved in and our neighbors above us our pretty quiet except for occasional walking back and forth during the day. That’s to be expected though. They also have a toddler and newborn and I NEVER hear them. I guess we lucked out this time.
I enjoy going to the gym here its nice and clean and not to mention I don’t have to bother with a gym membership. For this place to be so huge its amazing more people don’t utilize the gym. I also enjoy going down to the pool. Everyone is friendly and keeps to themselves.
The reason I gave it 4 stars is because of parking and having visitors over. My husband and I have to move our cars out the garage and our spot behind us and race to park our car in an open spot once they become free. Usually we try and do this early in the morning when people have to leave for work. Ridiculous I know! It doesn’t happen often so its not that big of a deal. Other than that we don’t have an issue with the place. All I ask is for peaceful neighbors who mind their own business and my world is perfect!