Staples

An Amazon order gone wrong caused me to have to drive 30 to pick up my printer we ordered for my wife’s business. The order was under her name and long story short they would not let me pick up the printer she had to. I understand policy but I have the company credit card and my ID with the same last name. From behind closed doors the manager refused to help me in any way and when I asked to speak with him he appear entry refused because he was on lunch. Victor ended up coming up with a solution that was acceptable, no thanks to the store manager. The manager is a lazy coward and that is the reason for 1 star. Victor gets 5 stars and if corporate reads this I will suggest that you fire the manager and replace him with Victor.

Go elsewhere!
Completely useless employees! Bravo Staples for hiring such incompetent people, you have definitely excelled in that field.

VERY un-​helpfull employees. Went in with the intention of buying two items that would total around $ 300.00. Entered the store, no greetings from the two people standing around talking at the register. Had to approach them & ask where the wanted item was located. They stopped talking long enough to point us in the direction. Went down hill from there. WILL not return. Will drive a bit further & go to Office Depot

They are always understaffed and the employees have a rude tone.
I ordered business cards online, pick up next day. Went to pick them up and they weren’t ready!
The employee said they were understaffed at the moment and missed my order. She then printed and cut them in 10 minutes! If it’s that easy why weren’t they done already?
I’ve stopped shopping at this specific location.
I would have put 1 star but they were saved by the online ordering experience which was extremely easy.

They have what you need.
I came here trying to find school supplies and got everything I needed and more! They even had a rebate on paper to make it 1 cent. That was nice. It’s also conveniently located and not too far, so this is where I will be shopping for needs.

Ok, so my experience here didn’t start off well. It was the way that the problem was solved that demonstrated outstanding customer service and support.
So, I took a risk and purchased a Groupon to have some invitations made. The deal seemed too good to be true but I gave it a shot. I purchased the Groupon, designed my invitations through the staples website, applied the Groupon and received an email stating my order would be ready within 24 hours. Cool, I thought. Well, 24 hours passed, no email or phone call received saying the order was ready… nothin’. So I called the printing department at staples and the lady who answered (I believe her name is Chanel, sorry for my bad memory), could not find my order. I gave my confirmation number, order number and any other info on the email that could help her track my order down. Still nothin’. So, since I was already in the area, I told her I’d come in. She was very apologetic and professional about the circumstance. Immediately, we redesigned the invitations and she expedited the order over others. Even though she had no record on file, she took my word (and email) for it and made sure my product was ready within hours.
Now, I know I could dock some stars on Staples’ behalf for not fixing this situation with Groupon because from my understanding, this has been an issue with other Staples’ customers. But, I stand by my 5 star review strictly based on the way the problem was handled. I know that ordering through 3^rd party companies like groupon can be risky for these reasons alone. But it is employees like Chanel, who go above and beyond for their customers, that staples should be grateful to have. Any run of the mill employee wouldn’t produce results as quickly and professionally as she did.

Great customer service… young lady at cashier was extremely helpful as well as her manager. Wish I would have caught their names.

Their color copier keeps going down. If you need color copies, you should call before you go.

Okay first of all, when you see the big giant sign in the front that reads «Price Match Guarantee» just be aware that it’s only for ONE item! At Office Depot in Temecula they will price match ANYBODY on ANYTHING no matter how many items you have. But not Staples. And when I told the manager I was leaving to go someplace else, she didn’t seem to care. Which brings me to my next point…
The service here is terrible. My wife went in to buy a particular color of paper for school, asked the front cashier for help, she paged some guy to come help, and my wife was told that she would have to wait because he was in the middle of something. After standing there for over 15 minutes she finally left and said she was NEVER coming back. Again, nobody seemed to care. Probably happy she was finally leaving!
It really is too bad because I used to like Staples. But seeing as how my business isn’t all that important to them, I have no problem taking it someplace else.

Online it says they are opened till 8 pm on Sunday and I show up at 7:30 PM and they are closed. Thanks for wasting my time.

This Staples is awesome! They will bend over backwards to help you plus they don’t make you bad while they are helping you. The tech team is awesome!
Don’t go to the Temecula store, they are horrible.

If you’ve been to one Staples you’ve been to them all. The staff was helpful and answered the questions I had. I would probably try another office supply store, but this location is right around the corner from work.

This is seriously the worst office supply store. Maybe it’s just this Staples in particular? I don’t know, but every time I come here, I literally have to walk around for 30 minutes or more to find what I am looking for. There is never anyone walking around to help customers. The set up is just ridiculous! I think next time I will try Office Depot :/

great experience today. The staff and manager were extremely helpful and friendly. I went in to get two office/​desk chairs and there was a great sale and selection. The staff was able to locate the one’s I wanted in the back in boxes quickly. They carried them out for me and loaded them in the car.
Great customer service!

I was in the market for a new camera and was a little surprised and disappointed with Staples for not providing the ability to actually test out a new camera. If I’m gonna spend $ 100+ bucks, I would like to take at least one photo?
According to the manager, however, they don’t get a part shipped to them that allows them to achieve this function…
Service… was okay I guess. Employee’s were running around all over the place and the overhead «call waiting» thing kept going off every other minute. I did finally flag somebody down, and they had to flag somebody else down… busy day for them I guess.
Simply put, not really the best place to try/​buy a new camera… I think. Other stores like Target allow you to test the cameras and you can save 5% if you have a Red card. If you’re looking for a round of quick office supplies though, this place is great as Best Buy next door does not carry small office items.

Manager dood, get your staff to walk around and dust once in a while. There aren’t many people walking around, so the excuse that there’s customers to help doesn’t work here. Double check your prices also. Pens listed at 4.79 came up as 6.79. No thanks, I’ll go over to Office Max next time. Okay toodles, bye!

Great service

Always find what I need at this store. It’s right next door to Best Buy, but on most things I find Staple’s actually beats the BB guys on price. And they certainly do a better job on customer service!
This particular store has a couple of tech savvy guys working there who have «guided» me in my choices, and in the end saved me money and time. That’s something I’ve never experienced at BB.
The «Rewards» program is a nice touch — you get money back on old ink cartridges, and also special % and $ off discounts in the mail. Had the best price on a recent monitor purchase.

What a sad store this is. After opening a small consulting business I decided to get all my initial start-​up supplies from them. From that point forward I had bad experiences here. No one ever greeted or helped me (unlike the friendly Office Depot off of Jefferson). I once wandered around the store for at least 30 minutes, passing employees over and over again whose attention I could not get, looking for … a plastic ruler! They had rulers and scales in at least 3 different places. When I picked up an adding machine, the tape for the machine was completely at the opposite corner of the store. They never could find my rewards card account, and instead of looking to find it would tell me to bring my receipt in next time.
I called in about a small, but important print job that had some idiosyncracies. They told me to go online and submit the job – which required registration and a rather long process of written explanation. I submitted the job with very clear instructions which were entirely not followed. When I arrived to pick the job up, the very nice, but inexperienced girl at the print shop could not find my order. The other woman working there ignored her for at least 20 minutes while she tried to get her attention, and was snarky with the poor girl every time she tried to complete the undone job by taking initiative. Interestingly the inexperienced girl who was being treated poorly was very pretty, and the snarky one was … not. Finally I got annoyed and broke into snarky’s 20-​minute conversation with a customer who was arguing about costs for printing business cards, and trying to lower the price by bringing in his own paper cutter, and other scenarios. The employee was outright confrontational and rude when I asked her to help the girl with my job. She noted that she was helping this man who was there before me. I told her that technically I submitted this job many hours before he appeared to get business cards printed for $ 19.99, and all we needed was her to assist the nicer employee in completing my job. At that point I had had enough. I took my job and left. Prior to leaving I spoke with the manager on duty who was completely inept. I’ve never had someone stare at me so blankly. He took all the paperwork I had, although he did not seem to comprehend the problems. He told me he would have someone call me on Monday (it was Friday night). I drove straight to Office Depot where my job was instantly done, even though I didn’t have all the information in hand that was needed. They filled in the blanks! A number of people were there getting print orders done and we all shared horror stories about Staples. This happened again when I was there recently. Staples, you need to get your TUSH together!
Office Depot, incidentally, was about 10% cheaper than Staples for the exact same resume paper, envelopes and print work. In fact, almost all the products I bought at Staples were Cheaper from Office Depot upon review.
I had to call Staples after never hearing from them. The manager seemed concerned, but he did not make any serious attempt to regain my business (probably would have been futile anyway, but the gesture would have helped). I’d give this store two hearty thumbs down.

Well it’s Staples. They have everything that they are supposed to have, computers, cameras, paper products, and office supplies. A good alternative to Kinkos for business cards and stuff like that. It is what it is.