The UPS Store

Terrible service. The staff, specifically Izabely, is as incompetent as any can be. I have mailed CERTIFIED/​RETURN receipt items for years for my business. I have used this location since February. NEVER have I had to explain to an employee anywhere how to do their job relating to processing mail items. Then, to have the employee tell me I was wrong, there is no way to have the certified tracking number print out on the receipt. I told her I could produce 20+ receipts from this specific store and show where it prints on the receipt. All she had to do was use the barcode scanner. Again, she argued with me. Then, se tells me I only paid for 1^st class mail. Ummm, the standard #10 envelope HAS the CERTIFIED MAIL sticker (w/​barcode) attached to it, the RETURN RECEIPT form on the back and the postage is $ 6.47. Me thinks she needs in-​depth training.
Lost my business.

Excellent service. So helpful and happy. I will definitely use this store more often.

They provide the same service that most other UPS locations do but with a complete lack of customer service. I would avoid and go somewhere else if possible.

All I needed to do was to return an Amazon book I had purchased in error. I asked if it could be returned in the original shipping envelope. «Sure.» Instead of arriving in Orlando, FL, it arrived in my home mailbox in California. They had simply slapped a new mailing label on the package without covering the old address, something I had assumed they would do. They assured me that they would take care of it, but I would have to pay again to get a new tracking number. I refused. They told me not to worry, «this kind of thing has happened several tmes before.» (No apology yet). Of course it has. Business as usual.

Great services offered here and the staff is always very friendly. Sucks parking close but glad they are open late.

Staff was very helpful in sending package back to att. Process involved several steps including opening the sealed box and revealing after scanning several items. They were fast and courteous

I highly recommend this facility. I always leave with a smile. They are friendly efficient and very helpful.

I sell items on Ebay and I use either USPS, UPS or Fedex to ship these items. I recently shipped vintage beer tap handles through this store and purchased the extra $ 100.0 insurance. The buyer emailed me and told me the items arrived damaged and sent me pics. The box was totally crushed. He sent the items back upon instructions from UPS. This store called me and instructed me to provide the receipt for items I sold. I did and they then handed me the damaged tap handles and said I would receive a check in 6 to 10 days. I questioned them if they needed to keep the damaged items and they said no they had no use for them. I went in today to check on claim and they said the claim went through but they need the damaged items so they could «salvage» them whatever that means. I explained I no longer had the items as they were damaged and I had trashed them. I explained to this young lady whose name is Isabely that I was told by the other worker that they didn’t need the item. She was very rude and said that she didn’t say that and that if I wanted to receive my claim I would need to return the items. A this point I was upset and told her so to which she responded there is nothing I can do. I asked to speak to the manager and she said that’s her and pointed to the other worker standing right next to her. I asked for a telephone number I could call to complain to and Isabely said they are just going to tell you the same thing and the manager remained silent. The whole time with a smirk on her face as if she found this terribly amusing. The manager finally wrote down an 800 number to call. When I called the # they told me this was the wrong # to all and that the store has no reason to request broken items back and gave me the corporate # to call and told me it sounds like the store is giving me the run around. I called corporate and I am still waiting to receive a call. Needless to say I will NEVER use UPS again. Some people make their living selling on Ebay and for UPS to treat their customers with such rudeness is unacceptable.

There is NO sign that says they have a minimum for credit cards transactions. I’m quite sure there needs to be a sign posted. The customer service was okay, but I will NOT be returning to this location. I should have looked at the star rating before coming to this branch. I usually have had great service at other branches.

Tip: They charge 75 cents (!) per page to print files off a USB drive, but their copy machines accept USB drives and can print PDF files. Save your documents in PDF format and print them at the lower copy rate (10 cents per page in black and white).
I’ll rate them four stars because I am a long-​time UPS customer (I had a mailbox for years in another location), and the young staff are cool. They can earn another star by helping their customers avoid unnecessary expenses.

I came in to ship a package and they wanted to charge me $ 1.00 to put tape on the top of the box. Really?
This was a medium sized box. There would have been no reason to charge $ 1.00.
They can write off supplies with IRS, so charging their customers to tape a box closed was «nickel and diming».
I’ve always gone to a Postal Annex in the past and never had this issue.
I picked up my package and took it to Postal Annex where they DO NOT charge for taping a box closed to ship.
I have no time for this type of «unfriendly business».
Never again!

I had to go with 3 instead of 5 stars because 1) the first employee we talked to knew nothing and 2) our «guaranteed» package did not reach its destination any earlier than if we’d sent it USPS. Here’s the deal: Paid $ 52+ to send an envelope to San Jose by noon the next day (Sat) When my husband asked the pleasant young man «what happens if it doesn’t get there in time?» he said, «It will.» Again my husband asked, «But what if it doesn’t?» He said, «I don’t know. It will. It’s up to the drivers, not us, but it will.» My husband held up the envelope from the papers we were sending back and said, «They sent this to me overnight UPS to sign and it was a day late.» The kid just said, «Well I don’t know. It will get there by noon tomorrow.» Of course, it didn’t or I wouldn’t be writing this. And since it was a Saturday, it didn’t get there until MONDAY. Here comes the 5-​star part: Brittany. She listened to my husband’s complaint, apologized and knowledgeably explained how we would get our refund! It doesn’t change what the delay affected; after all, we had a REASON for spending so much money to get it there on Saturday. But the fact that we didn’t have to fight to have it made right was very refreshing in today’s unaccountable world. My advice: if you live in west Murrieta, need basic postal service or supplies and want great customer service and convenience, go see Brittany at the local UPS Store! But when «It absolutely, positively has to be there overnight»…well, you know where to go.

CHEAP!
I sent a package and James actually charged me $ 1 for six inches of Scotch tape. He insisted on sealing my jewelry return out of my site.
That is surely an unwise practice and a great liability for any company.

I just stopped in to mail a box… full stars because the staff was really cool and friendly to me, maybe it’s my good looks, I don’t know. ;-)

I am surprised by all the negative reviews. I have had box here for several years. The service is great. The employees are friendly, courteous & professional. In all the years, I had one item that miss-​delivered to the wrong box. They were very apologetic and I have never had another problem. The shipping rates are probably a bit high compared «Do it Yourself Shipping» from US mail service. However, I would certainly recommend this UPS store.

The store opened 15 minutes late («no key, no apology»). I had a 3.5 lb. package to ship cheapest way. They quoted me about $ 22 via USPS. I left and went to USPS where there was no wait (Sat AM) and the same service cost $ 12.09. It’s easy to consider UPS as an inexpensive way to ship packages but I will not go back there under any circumstances. Take a few more minutes and use the US Postal Service.

I went with my DIL to get this UPS store to correct an error that they made in the address — they used the description of the item for the address — but since she signed their receipt they refused to fix it without an additional 10 dollars!!! The female manager was rude and basically uninterested in our problem. Anyway, we paid the the 10 dollars and were assured the problem was taken care of — 2 days later we get a call saying the package had been returned! My DIL went to the store — now 3 weeks have passed since the initial mistake and she was told by the manager that heck they were busy — are you kidding me! I hope they won’t be busy for long! I am encouraging every one of my Facebook family — I have a business site with 800 plus members to not use UPS — but stay with the trusty US Postal Service. I would encourage anyone who reads this to do the same. As a side note — my local US POST office in Murrieta California — located on Washington Avenue — actually sent out a rep after hours 2 months ago to fix a problem I had with an un-​received package — they delivered it to me in person! BEWARE UPS — GO USA!!!

I don’t review companies often but I have to with this store. This UPS Store has the absolute worst customer service experience I have ever had. They have a complete disregard for anything related to a customer that’s already paid. Even after having to pay for their mistake they still neglected us to no end. We finally filed a formal complaint with the franchise company but their turn around was 48 hours so the package that was stuck at the store that was shipped originally 3 weeks ago wouldn’t get there before Christmas. So we went to the trusty USPS and they handled it great. I will never do business with this store again.