Hilton Myrtle Beach Resort

1 star: clean and very professional.
1 star: near everything but off the main drag.
1 star: lots of dining options at the hotel (Starbucks, bar, café, buffet)
1 star: every person we came in contact with were very nice.
Minus a star… bed was horrible, but I’m very pick and you can’t use a cart to get luggage to your room… must have bell hops do for you.
All in all a great place for families!!!

The Hilton Myrtle Beach Resort is my go-​to hotel in Myrtle Beach for 3 reasons:
1) Consistency: As a national chain, I can rely on consistent quality, amenities, and service. As a Platinum HHonors member, that certainly helps, too. Sadly, I’ve had too many bad experiences at non-​chain/​boutique hotels, so there is something to be said about the reliability of a national brand.
2) Value: Even in peak season, you can find rooms here for less than $ 200/​night. Is it the newest hotel in MB? Certainly not. Is it the nicest? Nope. But the intersection of amenities (2 pools, on-​site restaurants, poolside cabanas with TVs, live music on the pool deck, oceanfront/​oceanview rooms) and expense make this hotel my baseline in the area for comparison.
3) Location: This resort is very centrally located on The Grand Strand, and is not only close to multiple nearby restaurants and grocery stores, but it is right around the corner from the Tanger Outlet Mall. It is a short drive to Broadway at the Beach, and the hotel provides shuttle service to nearby businesses.
Also, the adjacent property to the resort, Royale Palms Condominiums, is also very nice and have 2 and 3 bedroom units with full kitchens and all of the amenities of home. I have stayed at both properties and have been very happy with both. The Royale Palms also has it’s own pool reserved for condo guests, so if you stay here, you have access to all 3 pools on the property (including the 2 Hilton pools).
Nothing here is exceptional, but it has a little bit of everything. The larger «Lagoon» pool has a «sand» bottom and is great for kids. The poolside bar (Beachcombers) has a great selection of drinks and bar food, located between the two pools and overlooking the ocean. The resort has their own parking deck, but parking isn’t free.
Depending on the trip (number of nights, number of guests, etc.), I may or may stay here every time, but this is always my starting point when planning a trip to Myrtle Beach.

Counter staff appear to be curt and not very inviting. This is not typical of a Hilton staff. They could benefit from a course in cordial customer service. Pool patrol rates in the same category being irritated at folks bringing sand from the beach on «his» stairs… perhaps he doesn’t understand who is paying ha salary?

Overall, I would not stay at this Hilton or recommend it to others because of the subpar/​poorly kept room. Although I gave feedback to a supervisor when I checked out and she gave me a partial credit for my troubles, I actually want a FULL refund and will use social media to get just that!
^^Message me so I can determine how to get my full refund.
I took my Mom to Myrtle Beach for Mother’s Day weekend. Prior to traveling, I searched for hotels that were at least 4 stars and this one came up. So I booked an enhanced oceanview 2 double beds room with the bed and breakfast option.
My Mom was disappointed in the quality of the room and I was too, look at the photos. The paint color on the walls was cheap and antiquated, there were rust stains on the ceilings, significant stains on the shower curtains, rust stains on the tissue dispenser, the toilet seat attachment was extremely dirty, the carpet had holes in it and it was dirty, and the furnishings were old and rusty. As crappy as the room was, it most certainly was NOT cheap.
I really thought the Hilton brand was strong and consistent across the U.S. but now I’m having my doubts. I’m very disappointed.

Decided last minute to take a quick road trip with my teenage daughter. After much research, we decided to reserve a room at the Hilton Myrtle Beach Resort. While it’s a beautiful location, it lacks cleanliness, and you are charged for parking. $ 10 for self parking and $ 15 for valet. I understand the charge for valet, but parking should be an accommodation after paying for your stay.
I would not recommend dining in the hotel, as it’s crazy overpriced, not very tasty, and to be honest, mostly bland. My daughter ordered a $ 16 burger, well done, that arrived very pink and with no condiments, only after asking, was she provided mayo and mustard. I had macaroni and five cheese with scallops, which wasn’t horrible, but a little runny, again WAY overpriced. I wouldn’t recommend it. Had we not been so tired, we’d have eaten somewhere else after seeing the prices.
While the location is nice with beach access and plenty of pool areas to choose from, we won’t be returning. I suggest cleaning the bathrooms more thoroughly, as a little bleach goes a long way and perhaps a good carpet cleaning of common areas might help.
This hotel is overpriced and could use a little TLC.

First, the reason that I gave this review 2 stars is because the manager seemed relatively responsive. Otherwise, a one star rating would be generous.
I can’t believe this is a Hilton!!! It is tired, dated, and feeling worn out. It is certainly not up to Hilton standards. It reminded me more of the Safari Inn rather than a Hilton.
The devote is dated and is a throw-​back to the 80s (and not in a good way).
Our bathroom especially needed help. Cracked tiles. Stains on the ceiling. Pealing paint.
It is time for Hilton to spend some cash and do some significant maintenance and renovation.
Location is great.

OVERALL–
I would definitely stay here again! There is room for improvement, but overall we were very happy with our stay. SPECTACULAR VIEWS!
ROOM 531–
The room was very nice, the only complaint/​suggestion is that the bathrooms are in need of renovations. Definite wear & tear due to humidity; there was rust on some of the handles. Toilet, shower were outdated. Despite the bathroom, the room furniture was very nice. Bedding is WHITE (which is an absolute must for me)! Balcony over-​looking the ocean
EMPLOYEES–
The staff were AMAZING and the customer service was impeccable!
The hotel NEEDS to employ, employ employ! At least 2 more Bellhops, 2 more Valet Serviceman a couple more for Housekeeping and Room Service. For instance, when we arrived there was one individual for Valet parking and one bellhop. The Bellhop was helping someone else, so we carried our bags up to our room. Which was no big deal, but we are there to be waited on hand and foot and it is what is expected from a Hilton.
AMENITIES–
As for amenities we only made it to 1 Restaurant and Bar. Café Amalfi beyond Yummy and fresh (check out full review under restaurant’s name). Bar was over priced, which is expected with the Hilton. I recommend purchasing your own alcohol for your room.
In all, we were very pleased and felt that we got our money’s worth. As well as my high maintenance standards, as my husband likes to say, were met!

Seems like a nice hotel from the outside and the lobby but it’s definitely an older building and the rooms could use some work — ours had a rusty shower rod and a torn and faded shower curtain. Also found goldfish crackers on the floor (no one from my family had them) which meant they had been left previously and the room hadn’t been cleaned well. But the staff was very friendly and parking was easy. Nice location, especially as we spent most of our time on the beach.

I will not be staying in this hotel again. From the outside, this hotel looks spectacular, grandiose, and safe. They have a security guard outside to monitor all cars coming and going and the staff at check-​in are courteous and nice. That’s about as far as the pleasantries go with this place though.
Firstly, this hotel is incredibly outdated. It looks straight out of the 80s/​90s and desperately needs renovations and updates. My fiancé and I stayed in an oceanfront room on the 9^th floor, only it wasn’t really an oceanfront room considering the layout — the ocean view is half obscured by the stacked hotel rooms.
The room itself was incredibly small, particularly the bathroom. That wasn’t the worst part though. The towels and washcloths had stains on them. One even had a hair. There was mold all throughout the bathroom vent — so much so that it was hanging off the vent itself. The beds didn’t come with any nice blankets — just a single sheet. There was a small fridge in the room, but no microwave. Cigarette smoke from another tenant filtered into our room our entire stay from under the front door and inside vent. We had to air out the room every day because of this.
Parking was an additional cost — 9 dollars to self-​park or more for valet. The wi-​fi was an additional charge as well if you didn’t have AT&T as your provider. None of these were made very obvious when booking the hotel and were thus an incredible annoyance.
Worst of all, however, was the very last night of our stay. A car alarm went off around 5am and continued for several hours. After waking up too many times due to this with no end in sight, I finally decided to text the hotel staff (which was a nice feature and one positive of our stay). This was around 7am. They responded to tell me that someone else had just notified them and that they had notified the guest. Please remember that this was two hours after the alarm first started to go off. The car alarm continued for another half hour before finally staying off for good.
How does a car alarm go off for HOURS without any attention from the security guard or hotel staff? Absolutely unacceptable. They hardly even apologized and did not try to improve the situation in any way.
I will never stay in this hotel again and will never recommend it to anyone. Terrible quality, terrible value for your money, terrible experience.

We came here for our long awaited vacation.
Driving up onto the property it seems grandiose, but you can tell it’s a little older. When we walked in I felt like I was in an episode of Saved By the Bell summer edition. The décor was dated. However it was still nice and clean. Not sure I would eat at any of there restaurants though. But not what I expected when I saw the name Hilton at the time of reservation. Still a great deal though. Plus, I know hotels age and renovation is costly, but it may be time to break out that checkbook and handle the situation in the next year or two.
If you like more modern hotels, this may not be the place for you.
Our room was very nice and clean. The bathroom (tub area) was a bit dated, but still clean.
Staff was what made the stay completely great! Everyone was so nice and bent over backwards to help us.
While here we got to witness a wedding in which the bride turned out to be my friend’s first college roommate. Go figure!!!
Loved being beach front! But if your stay here, before you settle in, make sure you go in and check the room’s view before settling in. The middle of the hotel juts out and blocks the view for a portion of the side rooms so while we could see the water, we couldn’t see the actual beach and had to walk up to the front of the balcony, but could only see the rooftop of the lobby below us. View was still nice though.

Not the best Hilton I have been to but it was nice. Definitely needs some cosmetic updates, lots of discoloration on the ceilings and corners of the doors but it was clean and I never saw one bug so that’s always great! We had a beautiful view so overall, I would stay here again.

Nice view but rooms are small, damp and dated. Would not stay here again as there are so many better options at the beach. This is a typical old Hilton. Now I know why they built another down the beach. Hopefully my stay will improve, glad I only booked one night.

Just a review for the beach bar… bring your check book… got 4 Yuenglings in CANS. and cost $ 18…I can buy a case for less than $ 18 at the grocery store. Don’t blame the servers, they don’t set the prices and she apologized and was nice, but not much she could do. It is a great spot to view the beach or the pool.
$ 4.50 for a can of beer is ridiculous. All their bar prices are high, save some money and bring your own cooler stocked down to the pool.

Hands down, probably the worst Hilton hotel I have ever stayed at… ever…
Firstly I would comment on why I gave my review 1 star. The bell boys at the entrance always greeted us with a friendly smile. The housekeeping staff seemed friendly but clearly overworked.
That’s it, so what went wrong, where did the other 4 stars go?
Our room on the 14^th floor, despite having an ocean view and an in room safe, was the dampest room I have ever stayed in. The room is small, the bathroom is tiny, the cupboard space is mean and the dressing area is cramped.
We made the mistake of booking the room for 3 but I’m pretty sure things would have been just as bad for 2 as well.
Being HHons diamond I was rather disappointed that nobody called us during our stay to ask if we were happy, nor were we asked at check out. To be honest at this level I don’t expect to have to complain, I expect to be asked if everything is ok.
Did I mention the room was damp?
The property needs a lot of care and attention or indeed a complete renovation or maybe even knocking down and rebuilding. There are not enough plug sockets and those that are there wouldn’t pass a safety test in the UK. The location is actually very good in terms of being beach front and near to shops and restaurants.
Oh, did I mention the room was damp?
Breakfast overlooking the ocean is chaotic and disorganised. Too many Chiefs, not enough Indians.
The situation at the beach is farcical, rows of reserved seating (paid) blocking the view of the ocean. And don’t even dare take a hotel towel down to the beach. Completely ridiculous!
I could probably go on and on however did I mention the room was damp?
What a great shame that the hotel is taking advantage of paying customers who want to stay on the beach front. A real disgrace of the Hilton name.

Terrible, the grounds and atrium look absolutely beautiful. That all changes when you get to the cramped, dated, not very clean rooms. There was construction going on while we were there that made being in the room unbearable. We had to step over a pile of lumber to get to door at one point. It was incredibly loud as we were off the atrium and any noise echoed.
I agree with previous posts that if you need the Internet, stay elsewhere. The connection is terrible if you get it at all. Once logged in you may not be able to log back in once your machine goes to sleep.
The carpet on one wall side of the bed was sticky, yes sticky! When maid service came, they didn’t empty the trash, replace toilet paper, or pick up the dirty towels. They made the bed and that was it.

Had a great stay at this location. Check in was quick and smooth. The room was clean with a great view of the beach. The location of the resort was great right next to the outlets for shopping and a 10 minute ride to Broadway at the Beach for nightlife entertainment. There was DJ and entertainment at the pool everyday which can be heard all the way on the Beach. Only negative is the bed can use extra covers on them. At night in the room with the AC it is freezing. The other negative is that when it rains everything on the property shuts down even the indoor pool. The resort should have indoor activities scheduled just in case it rains. The gym was nice and clean with water and towels. The staff was friendly and even called to the room to check if guest settled in okay. I highly recommend this resort. I will be coming back and maybe booking a family reunion.

Probably the nastiest bathroom I have ever stayed in in my life. I have been a hilton member for many years and we just stopped on the way to another resort in Myrtle for vacation. I am a pawed at the condition of the room. The comforter was dirty … And below are some pictures from the bathroom in 613… I have stayed in better places on the side of 95… The only reason I gave them one star is because I had to… Do not spend your money here for vacation… You will be grossed out. Not mention the beds were extremely uncomfortable and the so called «blanket» was like a sheet with some filling. Very bad experience and I won’t be back!

We hosted a conference at the Hilton Myrtle Beach Resort for close to 300 people, and it was great. Every room has an ocean view, many pools to choose from, and they have a shuttle that will take you anywhere in a two mile radius (which means food, outlet malls, etc.), and pick you up. The staff was very accommodating, and the sales team was out of this world to work with. We’ll be back at this property in a couple years without a doubt. Only complaints were from spouses who ate at the café, but I never dined there so I can’t say and it was not reflected in my review.

We had a not so memorable experience a few years ago and decided to give this Hilton hotel another chance. We were scouting hotels in the area to bring a large group there for a team building function. Big mistake.
We are Hilton Honor members and get free Wifi. I called the front desk (which was not easy to reach) and asked for the code. The receptionist rattled off some numbers and hung up. The code did not work so I called back to get it again… basically wasted my time. Needless to say, we did not have Internet service.
We visited the bar area and ordered a pizza to bring back to the room. Lance was bartending there and working a crowd. There was one obnoxious rude guest in a group of people making snarky comments. Lance handled the bar area like a professional even when the rude guy made negative comments directly about him. His professional attitude and work ethic is the only reason I gave the hotel ranking 2 stars.
The facilities are quite nice with rooms that have great views, a nice pool and business center. The hotel staff needs a makeover with a focus on customer service skills.
We love most of the Hilton hotels, however this one is a definite pass.

I usually stay here when on business in Conway and while it’s a fine place and has very good service, it’s pretty standard for the area. I will say that coming here during the off-​season or even the shoulder seasons is great as the prices are very reasonable.
The bar is small, but the bartenders are very nice as are the serving staff. I will continue to stay here when in town.