k9Cabana Dog Resort

First, the way the facility treated my dog was great! She was well cared for in an emergency.
Their customer service was worse. I was never told about the $ 25 fee for the temperment test until the day of. I paid it but was not happy about a surprise fee — I searched the website and found nothing about a fee and was never told the multiple times I spoke to someone or when I booked online.
I asked to drop off my dog one hour earlier (understanding that I would pay a fee for this). However, no one could accommodate this request. Instead, I paid double to drop off my dog on Friday night and pick up Sunday rather than Saturday to Sunday.
While in their care, my dog had a medical emergency. My vet was closed due to it being Saturday and she was taken to VCA hospital. I was fine with all of this. I paid the VCA bill ($ 160) gladly knowing that my dog was okay. However, when my dog was picked up from K9 Cabana, I was surprised to find a $ 40 FEE for someone to leave the facility and travel with my dog to the VCA and sit with her. I searched their site far and wide and never found anything about such fee. The owner applied it. I was highly upset that I had to pay this additional fee — for someone who was already being paid by the facility. While I understand it took someone away from the facility for the hour and half she was at the hospital… it is no different then when a worker calls out. I was also overcharged for her medicine that was given to her and never told instructions that the vet gave her that she needed it for an additional two days.
A trip that should have cost be around $ 30 for the night stay for my dog turned into over $ 300. I gave the company the benefit of the doubt and emailed them my concerns when I returned home. I have yet to hear anything. It would have been nice to have been acknowledged.
Great for dogs, horrible customer service.

Every year we vacation in Myrtle Beach. Normally my dog/​baby stays with me, but this trip I had to board him for a few days. K9 Cabana was clean and the staff seemed to be very nice to both myself and my dog. When I dropped him off, I advised the staff that he had never boarded before and to call me if any problems come up. I also told them we were renting a condo that allowed dogs, so I could pick him up if necessary. (I opted to board since a friend that was staying with us is afraid of large dogs.) The staff assured me that they would call if anything happened. Apparently my dog had «severe separation anxiety» while being boarded in a Cabana the first night. I was NEVER told of this until I stopped by (unannounced) to check on him around 10am the next day. K9 Cabana apparently has an add on option (for $ 10/​night) which will allow your dog to sleep in the same room as the overnight attendant. Instead of calling and letting me know or just adding $ 10 to the bill and letting him sleep with a human, they opted to move my dog to a back playroom away from all other dogs and humans. Anyone that knows anything about dogs would know that would cause the separation anxiety to be worse. I would have gleefully paid the $ 10 for my baby to sleep (in the same room) with the attendant up front. I had no idea that was even an option. I was upset that no one had called to let me know what was going on and decided that he would not be boarding there again. I had pre-​paid for his stay and requested a refund of the unused days. The staff was unable to refund because the manager wasn’t available, but assured me that it would be refunded once the manager returned. I had paid using a credit card, so it would be refunded on the card. I called for two days asking about the refund, and finally the manager called back to let me know that my dog had caused damage in the playroom and that I would not be getting a refund. This was the first I had heard about damage. I went to the facility to see this damage, but they had already «fixed» it. I told them I wanted to see pictures. They were unable to produce any. I can’t understand why the damage wasn’t shown to me when I was withdrawing him from daycare/​boarding or that the manager didn’t call me before «fixing» it. I completely agree that I am responsible for any damage my dog causes, but I should at least be shown the damage. I also feel they should have called to let me know that my dog was upset the night it happened or in the morning. If I hadn’t decided to stop by and check up on my dog, I would NEVER have known how upset/​stressed he was at this facility. I ultimately boarded him at another doggy daycare in Myrtle Beach and he did fine. No separation anxiety, no damage and he played well with the other dogs. He was also excited to go back to the daycare on the days that I took him out on a «day pass». Honestly I have no idea what happened at K9 Cabana or why it happened, but I would think twice before boarding your dog here

We boarded our dog here for 2 nights ⁸⁄₁ and ⁸⁄₂. We picked him up on Sunday morning. After waiting for them to bring the dog to the front and paying the bill, we were leaving out the door and the man who waited on us said «oh by the way, we have had an outbreak of kennel cough. If your dog seems to have a cold, you may want to have him checked.» Well, $ 240 later, yes he does. Our dog has a kennel cough shot every six months. We entrusted our dog to this place, but NEVER again.

When I boarded my dog there 3 years ago, they were great. The woman who checked him in was very friendly and accommodating. After a few hours we were back to pick him up; no issues.
I wanted to attain the same service this year, calling ahead 2 weeks to book a few hours of stay for the same dog. After telling me they had no records of my dog ever staying, I filled out another application. A few hours later I received a voicemail stating that they could not accommodate my dog; 3 hours of daycare because it was peak vacation time and the only way they would take him is if I boarded him 3 days.
BAD BUSINESS! I guess they do not want to make money. Late August is by no means «peak» vacation time. Do not advertise «doggie day care» and turn people down 2 weeks ahead of time. Rude telephone etiquette as well. I found a fantastic place just north that will take him.

Ok so my dogs are recovering and it looks like the owner called me back on the 9^th, I missed the call, but she left a message. So much has gone on with my babies in the past 3 weeks… None of which was expected after boarding my pups. I spoke to the Manager, Lorraine today 7÷29… We discussed common issues with boarding dogs. I told her I understood, but Im struggling with my sick dogs now and it is bothersome. She apologized and assures me that they will do everything they can to prevent other incidents from happening again. We are concerned, but feel we could give them another chance, they were close to the resort we stayed at so it was conveinent to visit them during the day. The manager was honest and staff was very kind. I hope things get better, and we will visit again.

Its always been a big concern to me when it comes to boarding my dogs while on vacation, especially since Buddy is prone to occasional seizures and I’ve heard stories from people who had bad experiences while their dogs were boarded. I now go on vacation with my mind completely at ease. The staff and facility at K-​9 Cabana are so accommodating and unsurpassed in every aspect of dog care. My dogs get so happy & excited when we first arrive that they are pulling me to get inside and have bonded so well with the staff that they jump all over them. The staff goes over every detail with me regarding feeding/​medication and what they will do in case of any emergency etc. The areas are very clean and spacious. they also keep any dog that may fight away from the general population. Buddy and vigor are kept together and even have a doggie sofa to sleep on. I just hope they don’t get too spoiled:-). You can feel the love from the staff for your dog. They even text me pictures of The dogs playing and sleeping. I highly recommend K-​9 Cabana to everyone knowing how our dogs are part of the family. The photo of them sleeping on the doggie couch is one of the photos the staff sent me while I was vacation :-)

Needed a single day of daycare for our two dogs. K9 Cabana impressed me during phone interview with appropriate responses for specific needs and concerns for the furkids. K9 Cabana proudly offered a tour when we arrived. The facility is very clean and doesn’t smell like a kennel. The dogs were allowed to settle in and explore the backyard without other dogs present. Brilliant IMHO. We were specifically asked if they would do better together or apart. When we left the dogs were too busy exploring to even notice our departure. When we returned at the end of the day, the dogs greeted us like they usually do. They didn’t exhibit any signs of stress or distress about their stay. I would rate K9 Cabana 5 star if there had been written feedback or a checklist about the activities they joined and how they did overall since it was the first stay. I won’t hesitate to use K9 Cabana again.

As a visitor to Myrtle Beach, I appreciated being able to board my dog nearby.
K9 Cabana was great with my geriatric Australian Shepherd. Doggy day care is something my dog is accustomed to — but since he’s turned 13, he’s less comfortable with the rowdy kinds of dogs he used to play with. K9 Cabana’s employees were so great to let him hang with them.
The place itself is great — I wish we had one just like it in Atlanta! I liked the glass doors of the overnight suites and around the small dog area, plus windows into the other rooms for the bigger dogs. Keeping them clean must be a pain, but they were all sparkling.
The setup is smart, too — the check-​in/​check-​out area is raised up on a platform so they can see out over the whole place. Even has glass dividers too so the dogs can see and not feel shut off. I appreciated that they let my old dog stay up there with them, as he loves to be around people, even if all he does is sleep all day. :)
The best thing is that they have home-​like elements that other doggy day cares I’ve used have not. They have big comfy couches for dogs to play or plop down on. Laundering their sheets and covers must be a fulltime job!
I really appreciated the staff’s caring and customer-​focused attitudes, too. I felt awful about coming into town right at closing but they reassured us they would stay open and wait for us & did not make a big deal about it at all.
The week before we came, they made sure they had all my dog’s records and info from his vet. I had forgotten he wasn’t up-​to-​date on his Bordatella and I REALLY appreciate that they wouldn’t let him come without it.
That means they’re really checking up on who is coming to stay with them. (I got his shots up to date before we came, btw.) The form that you fill out for staying there is very thorough. Plus, their response time was IMMEDIATE — and they answered all my (many, many) questions with patience and humor. Just wonderful!
Rather than boarding my dog near home in Atlanta, it was great that he got to go along with me — we stopped over and spent the night along the way and back with friends, so it would have been like 7 days of boarding rather than 4, having him go with me. It was a suggestion my sister made — and such a good idea! Not only did it save money, but it meant he didn’t have to sit in day care for a whole week.
I wouldn’t hesitate to recommend K9 Cabana. and hope for all kinds of success for them!