American Laser Skincare

I came to the North Andover American Laser throughout the year last year. A little weird sharing reviews for hair removal, but I was really pleased with the results so I felt like I should share about it. The people that work here are great, very professional and extremely nice! I started seeing results after only a few treatments and now the hair is almost completely gone! It’s like magic! I can’t explain how happy I am with the whole thing, especially because I was rather hesitant to do it at first.

I was at this clinic not too long ago, and man must I say those are some pretty talented employees. I was seen right at my appointment time, they were very professional and helped me with what I needed done. I normally dont write reviews on Unilocal but I had to about this place. A wicked good experience. I would recommend this to a friend or family member.

Again, they cancelled my appointment which I made a month ago. They called me the night before and said that they don’t have enough technicians to cover the morning and said they have to cancel my appointment. Why me? she said the girl suppose to take your appointment will be out tomorrow. I really can not accept this kind service anymore. Anyway, I have to ask for another appointment. Anyway, I came in 10 mins earlier to wait for my appointment and the technician walked back and forth doing her thing and did not even say Hi or anything when she saw me came in to the office. She let me wait till 15 mins after the appointment time before she called me in and did not even say a thing about anything. I think I have enough at this place but unfortunately that this is the only office near my house.

I went there two years ago. Bought over a thousand dollars worth of package. It was hard to call in and make an appointment because they never return your phone call. Maybe they will in 3 days or a week, but that’s really unacceptable follow-​up time frame! Anyway, after I made a cancellation on one of the appointments because of conflict, they didn’t call back to re-​book an appointment for me. They just didn’t call me for almost 2 years. They took the money and just didn’t care if you came back. I knew my package wouldn’t run out, and I didn’t need the service at the time, so I didn’t get in touch with them either.
So this year, I called back because I need the service, I had called them 5 times, left them 3 messages, and it took them a span of 3 days to get back to me. I was so upset! I didn’t even know if their business was still working or not, since it takes them so long! Anyway, this type of follow-​up is not transparent, and judging them from a business standpoint, I would not come back after this package runs out.
Conclusion: I do NOT recommend this place.