Hill Tire Centers

It was hard for me to give this place even one star. They botched a job on my vehicle which amounts to me having to pay to repair their negligence. They endangered my family and are refusing to help pay for repair costs. I am starting a lawsuit against them. The manager of the store is rude, unhelpful and has no business dealing with the public. REMINDER: They are not BBB accredited. There is a reason why.

Had an okay experience

I have had several issues with Hill Tire. The owners are very nice and accommodating but the emplyees of the Rivers Ave. store leave a lot to be desired. I recently took my car there for an oil change and tire rotation. The low tire pressure light in my car was on so I asked them to, check the air pressure in the tires also. When I picked my car up they told me the, air pressure in the tires was fine. I had drive about 100 yards when I noticed the light was on again. Since it was close to 6 I took it about 3 miles to a gas station in Hanahan. I had a little more than 10 pounds of pressure in a tire that should be 22. The man at the Amaco fixed it for me. I rechecked my receipt from Hill and it stated that they had checked the air pressure. The Hills are very nice people but unfortunatelymtheymseem to have hired some very lax employees, atmthemRivers Avenue store. My husband called the store, left a number and message, but no one returned his call.

I called around to several places all over Charleston to get a price for 4 new tires. I really hadn’t experienced outstanding customer service at any of the standard places I called (all chains). Any time I’d used them for other services, they were all about the upsell and selling services that I didn’t need. All their quotes came in within $ 50 of each other, so no one stood out. When I called Hill Tires, he immediately gave me an outstanding quote, but told me he wanted to check and see what other options he could find in his other warehouses b/​c I wasn’t in a huge hurry. Their prices knocked the socks off everyone else’s, and I really appreciated the manager giving me several different options to choose from (but not an overwhelming list!) I’ve been driving on my new tires for a couple days now and things seem great! I would highly recommend them for their A+ customer service.

The service is great here. The staff is very courteous and kind. They answer all questions and truly do as much research to get you an affordable price. They explain everything and give you options. Being i was in a hurry, they offered to drop me off and pick me up once the service was complete. It feels like other places try to rip me off and then give you attitude when you ask for more information about the so called services they say you need. Glad I found this place. I will definitely be coming back here for all my car needs! 5 stars all the way.