Yamaha-Suzuki Sea-Doo of Charleston

My experience with Charleston PS cannot be described anything but a nightmare.
ENGINE NR 1 — In 2014 I purchased through Charleston PS a refurbished engine for my Seadoo 1800 Challenger. I took it on the water that summer. After a few hours on the water after break-​in the engine they installed exploded and had to be replaced. I was shocked when I heard the engine was not fixable and had to be replaced. They told me it was bad luck and I bought into that excuse.
ENGINE NR 2 —
Charleston PS requested me to pay for the 2^nd installation which I did. Two months later I had my boat back… Within 4 hours after breaking in this second engine I had another catastrophic failure. I was told by the service department manager that I was the unluckiest boat owner in the world and that Charleston PS had done nothing wrong. ABSOLUTELY NOTHING WRONG… According to him there were many reasons the engine could have exploded. One thing he knew was certain… Charleston PS had done nothing wrong…
ENGINE NR 3 —
This time I was not going to let them get away with this. After 9 months going back and forth (first 6 months nobody would talk to me… nobody returned my calls…) I had Charleston PS pay for all new parts and installation. I thought this was it. The Chief mechanic in the service department had told me his career depended on this third engine working. He told me he had taken pictures and had done everything right. I was also told by the general manager (no longer with them) that this time was different as they had discoverd the root cause of these serial engine failures.
As a proud owner I took the boat on the water, broke it in, traumatized by the past two experiences, I never went fast with the boat after break-​in. The boat was broken in last year and after break in I stored it in my garage.
So in April I took the boat out for the first time this year. The prior week I had somebody wanting to buy it but I had decided not to sell it as I really believed that this was it. the weather was great … I thought the boat was finally fixed… so why sell…
When I took the boat out the engine had exactly 4 hours after break in on the meter. I noticed the engine was not pulling… called Charleston PS while on the water. took it to the shop that saturday… a week later I was told the entire engine had to be replaced. And that the engine was out of warranty.
I am going out of my mind. I have left messages to the general manager but he never called me back. I was told multiple times he would call me back. but never received a courtesy from him. Does Charleston PS not care about its customers? I have told them multiple time… I will be their best customer… but please give me a boat that works…
My boat has been most of the time on the lot of Charleston PS over the past 2 years. During that time my boat has depreciated. Worst of all I have spend a fortune with Charleston PS and the irony is my boat is at the exact same state as 2 years ago when I walked into the store to ask if they were able to replace my engine with one that worked.
If there would be a zero star rating then I would give Charleston PS that rating. Based on their performance they do not deserve a single star. If anybody wants to discuss with me my experience they can call me at 1 843 300 5677.
Best Regards,
George
P. S. Mr General Manager. My phone number is listed above in case you lost it.