Monro Muffler Brake & Service

Outstanding service. Went above & beyond to help our out-​of-​town stranded family! Friendly service!

Had an oil change done and they didn’t put the oil plug back in tight. Leaked oil all over the place. Be sure to check their work.

About 6 months ago my girlfriend had her snow tires changed. Aside from the fact that she paid twice as much as she should, they broke a sensor on her tire and was told by the manager (James Morrison) that the sensor was her responsibility to replace due to how frequently they break. We learned today that’s not how every other competitor in the area does business. She called him on the phone today and he initially denied the claims then said he would pay for half the part but it was still technically her responsibility. When this was said, she told him that is poor customer service. He then hung up on her. We went into the store 15 minutes later where he denied hanging up on her (But he was upset about how she spoke to him). He told her he would get the part from dealer and cover half the part as previously mentioned. He called her 20 minutes later and confirmed the part would be picked up from the dealer within the hour. We returned about 1 ½ hrs later where he had a part with no specific logo labeling it, that he claims was from the dealer. We later took this part to another repair shop where they claimed that this part was not purchased from the dealer and it was an after market part. We later checked with the Kia dealer to find that they do not sell this part, so the source of this mystery part is still at large. We also google’d the retail price of the part James sold us to find that it was 69 dollars. As I mentioned before he promised to cover half and we paid 50. We went back to refund this product shortly after (Kia had the part for 75.00, not after market). James, after making us wait 20 minutes, was going have us leave without a receipt for the refund. After requesting the receipt it took another 10 minutes and he continued with excuses as to why things weren’t how they seemed.
So bottom line…
Breaks sensors and blames customer
Lies
Wastes time
Makes excuses.
Avoid at all costs