Vanessa Noel Hotel

I booked a hotel on the hotel’s website. When I finished my booking there was a message on the confirmation page that says «no children under 12 years of age». I had booked the room with the child and then I see a term and condition that says «no children under 12 years of age». I called the hotels phone number 3 minutes later and left a message. Then I called an hour later, then again, and again and again. No answer. I went back on the website at 2 hours later and found another contact number for the «concierge». I explained the situation to the concierge and she said, well there are actually two buildings right next to each other and you are in the one that does allow children. I explained that I was simply uncomfortable with the booking and wanted to cancel. She laughed. Then she said it «clearly states» on the website about the cancellation policy etc. which it does not. I am sure it says it somewhere, but I only saw the cancellation policy when I received my confirmation, at that instant it was too late anyway. I know that many of the hotels in Nantucket do no allow children due to the PRESENCE OF LEAD PAINT. This is apparently not the case here though.
So I am out $ 400.

Adorable hotel with perfect central location. My room was so pretty! Extremely quiet esp considering it was right in the middle of town and only a short charming stroll from the ferry. Gorgeous linens and comfy bed — I slept like a baby! Perfect.

NEVER STAY HERE.
By far the worst hotel I have ever stayed at. From the moment I arrived to check in I was given nasty looks and unnecessary attitude by the extremely rude and unfriendly woman working the front desk. I was then brought to my room in the VNH Green, where we were put in our «sage room» in the attic of the building. The room reeked of musk and was the size of a shoebox. No amenities at all — no mini fridge, water, not even a closet. There were 2 other rooms on the floor that did not even have room numbers on the door, one room did not even have a bathroom — it was in the HALLWAY (which wasn’t even a hallway — more of a small landing). Not normal. On the website it stated that our room had a queen bed but it was actually a full bed. When I complained to the front desk she claimed it was a custom queen from Canada — definitely not true.
As for our bathroom, the toilet broke and anytime you needed to use it you had to flush then wait 10 minutes to fully flush again. The shower was so small my 5’1 self could barely fit.
Last but not least, after my stay the same woman at the front desk accused me of having 9 guests stay in my room. EXCUSE ME? How dare you accuse me of that when I had 3 people (the max amount) sleeping there. So unprofessional and ridiculous.
Please do yourself a favor and listen to my advice, do not waste $ 1,400 on this joke of a «hotel» like i did. I will never be coming back here again and will make sure everyone I know never stays here either. This place is a disgrace.

Do not buy the cashmere scarves here. They are atrociously expensive and snag on the slightest things — despite being super careful. I have had mine for two weeks, have used it a handful of times and it already has two damaging pulls from the slightest catch. Gave the store a chance to make things right and they decided it was my fault for buying it. Nice.

This review is solely for the café downstairs. First, staff was very friendly. The chef had to be called in from the back because no one was in the dining room yet — at 6:45– The place was a ghost house– completely empty. but it is decorated really cute and seemed inviting. We stopped in for a post-​dinner drink and were curious about the menu. The waiter showed us the lunch menu, and we decided to try the mussels, which were listed at $ 10 — a comparable price for an mussels appetizer at other locations. We ordered a gin and tonic which had no lime… Our mussels were *extremely* salty and tough and chewy. Possibly old and/​or overcooked. However, we decided to overlook it because we had been having a nice time and we’re enjoying ourselves. Then the bill came. $ 28 for tough salty mussels??? Unbelievable. When we asked about the price we were shown the dinner menu (which we had not been shown earlier) So we sucked it up and paid up. And $ 15 gin and tonic with no lime. Not going back… Poor end to the evening.

For $ 300 bucks a night I’m staying in in room 15 on the 2^nd floor, it’s a dump. The ceiling paint is cracked and peeling. The closet sized bath is absent a place to set your toiletries. The window air conditioner works but makes an annoying scrapping sound plus when it cycles sounds like a door slamming shut and draws down the electrical circuit causing the lights to dim. There are no bed side tables. This hot shot shoe selling Vanessa Noël ought to be ashamed of herself for renting this slum like dwelling for the prices she’s asking. Never again will I stay here.

The staff was amazing! They really went out of their way to make me happy. The renovation has been done in a tasteful manner; not obscuring the charm or idiosyncrasies of the older building. As is usual in older properties, the rooms are different sizes, so make sure you know what you’re getting.

We stayed at the Hotel Green over fourth of July weekend. I know everything in Nantucket is expensive, even by nyc standards, but this place was WAY overpriced and simply … a misery — from the musty rooms to the poor (VERY RUDE!) service. I second Shannon B.‘s advice to avoid the top floor — the sloping ceilings make it impossible to navigate in the already tight space. We ended up in a better room due to a mix-​up (long story) on the 2^nd floor, and it was very spacious. Not really worth even half the price we paid though. The concierge told us that Vanessa Noël was planning on re-​doing the hotel to make it «nicer» because it wasn’t up to her standards. This made me really mad. If it wasn’t ready, it shouldn’t have been open for business.
Our friends stayed in the original VNH, which sounded much nicer … at a comparable rate.

I have stayed at the VNH a few times and the VN Hotel Green most recently, and I must say that the negative factors usually have outweighed the good about these hotels owned by a shoe designer from NY. I was initially excited by the new chic flavor that VNH claimed to bring to Nantucket’s typical prepster atmosphere, however, was somewhat disappointed with the actual product. Here it is in a nutshell:
Rooms: Never stay in one of the third floor rooms unless you are 4ft tall and/​or like the feel of being a smoldering flower in the attic. My first stay at VNH was in the attic with a non-​working air conditioner, and was only told that they were «sorry» instead of offering to bring a repair person to try and fix it. Of course, I still ended up paying for a room with air conditioning. Also got stuck on the third floor at Green and only stayed cool when I stood directly in front of the AC unit
Accommodations: Luxurious Frette linens and Bvlgari toiletries at VNH; Weird-​smelling organic toiletries and scratchy hemp towels at Green; beds very comfortable; furnishings kind of chintzy; lots of street noise and banter of staff early in the mornings.
Staff: There was one employee that actually seemed happy to be there and not treat me like she was doing me a favor by letting me stay there– I can’t remember her name, but she was working in the «Café V» and was very gregarious and personable. The desk staff were pretty much invisible and seemed to be annoyed if asked a question, and as mentioned, the housekeepers were a little noisy.
Price: Not worth it
Comments: Why did I stay here 3 times you ask? They always seem to have a room available if you’re one that makes your travel plans on a whim. In addition, last time I traveled with my dog, and they allow pets at the Hotel Green.