Extra Space Storage

Friendly staff, inside is very clean, climate controlled and price a little better than other places. When I was there the gate didn’t work at all, but other than that place is good.

I worked with Jessica, the manager of the facility. She was very professional and efficient in signing me up for a new unit. The facilities are very clean and easy to access as well. I highly recommend this location.

Convenient secure location. Clean and easy access to storage units. They have bathrooms in storage areas for the customers as well. Jessica the manager is very knowledgeable and very helpful. But there are insurance requirements that you have to pay for and pricing that goes up in 6 months that unless you ask a lot of questions and pay annually etc. that you probably will not be aware of initially. Perhaps all storage places are the same? Internet pricing seems better. Reserve on line to make sure you get a unit, especially the small ones, but they are willing to match when you go in person. All in all I found my experience very good.

In general, my experience with ExtraSpace Storage is that they cost a little more, but are well worth it, for the following superior assets and operations:
1. Staff: They somehow hire friendly, competent, customer-​oriented staff with a solve-​the-​problem/​help-​the-​customer attitude that is wonderful to encounter, and critical in emergencies.
2. Facilities: their units aren’t much different from major competitors, except for some details that happen to matter a lot: big, clean toilets; plentiful, smooth carts; high, wire-​enclosed ceilings; lights in most units; and smooth concrete floors, on which their carts roll easily. These are all details that, when you’re an amateur mover having to get a lot of stuff in or out at 2:00AM some morning, matter a lot.
3. Operation: In general, and with the three (3) exceptions I will mention below so that I hope they get fixed IMMEDIATELY, they fix problems fast, and accommodate renters efficiently while they are getting fixed. This comes down to competent, caring, committed staff; and to well-​designed, easy-​to-​use, always clean and odor-​free facilities — but with an extra push to resolve challenges fast and effectively.
Here are my three complaints about the Nanuet NY facility I am currently renting, all of which are aimed at off-​site management; none at the local, very capable local staff:
1. The back of my storage unit seeps water. This is not currently a big deal, because I have all my stuff up on temporary shelving. But it means I can’t put cardboard boxes or other water-​damageable storage on the floor. Shouldn’t happen and, now that I reported it ten (10) days ago, should already be fixed. It isn’t.
2. Two (2) of the entrance-​button admission keys (the little electronic boxes where you punch in your security code and the door clicks open) are misfiring. They sort-​of work, mostly, but they’re cranky and generally require three, four punch-​in attempts; and extremely precise timing. They should be fixed, and they aren’t.
3. There used to be trash cans for renters to use, in which to throw out small stuff like excess string, or wrappings for new boxed items. They’re gone. It was the kind of convenient detail that makes, as previously stated, ExtraSpace a cut above the competition. Put them back! (Maybe too many renters swiped them, which would make their elimination justifiable.)
Anyway, they get three stars; while I would rather haul my stuff up into attics, or leave it outside in non climate-​controlled garages, than use the overpriced, under-​staffed, incompetently managed competition.
If they took care of my three problems, I’d give them four stars.
If they brought their prices down 12−15%, I’d give them five.

The staffing is nice and the facility is clean. This is one of the few locations that has a publics restroom. Use the Internet to reserve a unit. It also has better pricing. My only issue is that extra space jacks the rate up after 4 – 6 months.