Hilton Garden Inn Nanuet

Horrible. Just horrible. Horrible staff. Horrible bed. Horrible very slippery shower. I was wrongly accused of smoking (I don’t smoke) when the front desk person and housekeeping came up with towels for me they said they smelled smoke the day before and did it loud enough for people passing by in the hall to hear. Well one of those people got drunk that night and pounded on my door at 12:30 am and wanted to know if they could come in for a smoke!!! Security??? What security??? I will never stay here again. NOT SAFE!!!

I just checked in at midnight after a long flight from SF, and was given a handicap room without a proper shower to rinse off before climbing into a rock hard bed, with the bottom sheet on inside out. I’m moving hotels first thing tomorrow.

Worst night ever in a hotel. I have slept better on an army cot and sleeping bags. The bed was like a thick pad thrown onto a hard floor. The bottom sheet was not on the mattress correctly and slipped off during the night. The top sheet was not tucked into the bottom and kept tangling in my feet all night. The housekeeping staff is obviously untrained and left to fend for themselves with absolutely no supervision. The room, 509, 17SEP15, looked and felt dirty, and they didn’t even know how to place toilet paper on the roll. For $ 188 and change I feel ripped off!

Hilton Garden Inn in Nanuet was our recent comfortable stay. Welcoming staff, newlly renovated rooms and a marvelous breakfast complete with chef to make your favorite omelet made this a wonderful experience.

I like this location if you are in the area of RT 59. Easy on and off of 287. Right behind the Hampton inn.

Gross room. Stains all over the carpet, and springs I can feel in the mattress. The staff was warm and welcoming, but they should have started remodeling the rooms rather than the lobby.

Sorry… but true… every time I stay here it is going through some kind of renovation. …Sam checked me in and was excellent. …I stayed on the 5^th floor that wasn’t complete… same old furniture in the rooms with chips and dents… where is the cm… this place is trying but never gets there… .disappointing. …I am a hh rewards member and stay at many sites…

Ok the restaurant and restaurant staff is really really good. The food is delicious and service is great.
We came here on ⁰²⁄₂₇ and the night front desk was probably tired because was kinda rude but on the other hand the morning staff the day after was just simply amazingly caring and helpful. Kudos to the morning staff they are amazing.
The bed was horrible and the fan in our room sound like a truck, which made our night miserable.

Friendly staff. Nice burger.

Our room was not cleaned properly. There were all these small black hairs everywhere! The carpet on the hallways is sooo dirty!
Do NOT drink the «lemony» water at the entrance it is disgustingly old! It has rotten lemons in it! I almost threw up after taking a sip!
They have the worse breakfast attendant ever! All he needs is a gun to kill us all! Seriously! He was sitting at the bar watching tv and he gave me an awful look for asking him to make me an omelet!
The pool was dirty and there was even a band aid stuck to the wall!
Awful awful awful

Had a business stay last month and our visit couldn’t have been nicer! Sean gave us a warm welcome and was efficient with check-​in and very helpful with our questions. He also was very helpful in getting our boarding passes printed for the next day. Among other suggestions for dinner, Sean mentioned the dining room off the lobby. We were VERY pleasantly surprised by the quick & friendly service from Katrina and the EXCELLENT food prepared by Chef Kathy — who came into the dining room often to check on customers’ satisfaction with their meal. We were pleased to have a good meal and choice of drinks without leaving the premises!
The next morning Chef Dijon made fabulous omelets-​to-​order with bacon, fruit and many other choices. Ashley took great care of us as we started our day!
Christie efficiently helped us with check-​out and directed us to our destination — all with a bright smile and cheery good wishes.
We travel a fair amount for business, and this Hilton Garden Inn stood out to us! We’ve made notes in our file that when we return to the area, we will stay here!

Our go to hotel chain. Love the staff at this branch itself. They are so friendly, and we’ve been here enough times now that we’re all on a first name basis. Always so helpful with everything, rooms generally tend to be nice and clean. Love having the reward system, it is one of the better ones offered by other hotel brands.
And here’s the negative:
There is something about being in the second floor though.
We’ve noticed the past two stays we’ve had here that the room smells rancid and the furniture is stained and torn. Not to forget the stained carpets. We personally prefer the top two floors. Tends to be quieter and cleaner up there for some reason.
We’ve also noticed an increase in prices that have had us staying in the Marriott hotels.
Otherwise, this hotel itself is a great stay, and will continue to be our main hotel when the price is right.

lobby 4 stars, rooms 3 stars
it’s ok, but nothing special
i’m not crazy about hotels that have a bathroom with no exhaust fan, but i think it’s probably cheaper to build a hotel and not have to worry about an exhaust fan

Stayed here in June for a wedding and was pleased with the property and its offerings. The lobby was inviting and modern, the staff at the front desk was helpful and the rooms were a good size. Another perk was that the Wi-​Fi actually worked and was fast enough to actually load web pages (some hotels have snail slow internet). No big complaints.
A few points to improve on:
–Don’t put chemicals in the pool on a busy Saturday. It was a gorgeous day and some family arrived early for the wedding, so they wanted to use the pool. But they were told it wasn’t going to be available for a few hours due to a chemical treatment. Maybe wait for a rainy day or at least an off-​peak weekday to make the pool off limits.
–Small point, but there is one waffle machine in the breakfast area and when the waffle is ready, the machine beeps really loudly — loud enough to hear it all the way across the lobby. On a busy morning, the constant beeping is a little annoying.
Overall a great stay and good value.

The worst Hilton Garden I’ve ever been to. I normally love Hilton Gardens, but not this one. My room was not properly cleaned. Broken faucet in the bathroom. People in the room across from me decided to have a private party in the hallway… Yes. In the hallway. We heard drunk voices until 3am. Normally it would not bother me, but I traveled with two small kids. The clerk on duty did not care. The Manager was on vacation and could never be found. I was told it was during the holidays and the Manager was on vacation. Nice — the Manager takes vacation during the busiest time of the year and does not have anyone to fill in.

I stayed here on a short personal trip. I picked this hotel based on location and the couple of existing reviews and would like to add my endorsement. This hotel was perfect for me, and I would recommend it without hesitation for either business or personal stays.
Firstly, the location is great. Very convenient access to any number of thruways and the Palisades Parkway. Tons of shops and restaurants within a mile radius. I recommend the authentic El Salvadorean restaurant about a mile West next to the McDonalds, and of course the Whitecastle Burger about a block East.
The price was also right, I got $ 125 per night with a AAA discount, which was very reasonable. The room was great — good size, clean, a new TV, with tons of cable channels. The bathroom was spacious and clean.
You do need to pay attention to the last portion of the directions included with your online confirmation: HGI shares an entry with the Hampton Court Inn, IMMEDIATELY next to the on-​ramp to some major street, so be careful where you turn. You can see the Hampton Court Inn sign from the street (NY 59), so just keep an eye out for that.
In my online reservation I made a note that I’d be arriving early morning on a redeye flight, and to please accommodate a 9 am checkin. When I walked in the front desk person actually knew who I was and was expecting me, a nice and unexpected personal touch. Everyone I dealt with was pleasant and friendly, it was a good choice.

Stayed here because it was close to our wedding venues. Overall, the hotel could use some minor updates in the rooms but it was a relaxing stay. Everyone on staff was lovely, helpful & accommodating to the stressed out bride to be. Hotel staff didnt flinch a bit when the bridal party was instructed to call the front desk looking for odd items like. duct tape, packing tape, bobby pins, etc etc… the hotel has a swimming pool, business center with free printing and a pretty decent breakfast buffet.

I stayed here this week on a business trip, and I must say that this hotel is good, but not outstanding.
The Pros: The rooms are big and there are no connecting rooms, which makes the experience a comfortable one. The desk staff is friendly and quick to process any requests or changes on site. The staff also had a manager’s reception on the second night, which is always a nice touch.
The Cons: Not so much cons as suggestions for improvement. Breakfast at the hotel was said to start at 6 am, but really was not fully set up until 6:30. Now, I am an early bird, and the breakfast area appeared empty most of the time, but 6 should mean 6. Also, the electronics appear somewhat dated. The televisions are old and mine was somewhat fuzzy and the air conditioning system sounded like a freight train when turned on. While this is no problem in temperate months (you can turn it off at night), a quieter system would be a definite must in the winter or mid-​summer.
The Environs: First off, this hotel has a lot of repeat business. The manager’s reception was on a Wednesday night and most of the people there were regulars, all of whom were treated as familiar friends, with talk of other regulars yet to appear. There are also a number of restaurants about, especially if you like pan-​Asian cuisine. The sushi place across the street is very good, as is the Indian restaurant in the nearby mall. Rates are also decent given the proximity to NYC.
I would stay here again, albeit improvements are suggested. 3.5 stars.