Raymour & Flanigan Furniture and Mattress Outlet

Sales person Vijay was excellent, we picked our Dinette within 20 – 30 mins, submitted the order and we were very impressed with Vijays prompt service and knowlwdge until it was time for delivery, we were told the delivery window would be wednesday just a couple of days after submitting the order which was excellent from ! PM — 4 PM.
I waited until 3.30PM and called customer service a lady picked up when I inquired about my delivery she rudly replied you still got half an hour remaining and we have other people too to which I said thats fine but can anyone tell me atleast by when because I had a 4.30 appointmnt in NJ, she said I will make a note .
FINALLY it was 3.45 and I called my sales rep and told him if I have an ETA would be helpful since i have an appointment, he said his manager will call, so I informed that I have an appointment at 4.30 which I postponed to 4.45 and had to leavre at 4.00
I left at 4.05
WHEN i was on my way to NJ like 4.15 the store calls saying no ones home and delivery truck is outside my home so I explained why.
The next day i called up to cancel the order and the store manager was arguing with me that he was only 10 – 15 min late.
Instead of learning from this incident he was reactive, in this situation going forward if I were the store manager I would have asked delivery guys to call the client and mention the delay, in my case I would have stayed till 4.15 no big deal but I didnt have a clue if they would even show up