Cooks Collision of Napa – Enterprise

I brought my truck to Cooks because of my insurance company recommending them.
They said it would be done in 5 days and sent me emails everyday saying it was on time. When I called on day 4 asking what time on day 5 I can pick up they said it would take 4 more days. This is my work truck. That won’t fly.
Luckily Phil the manager pulled some strings and got it done on time.
I noticed afterwards that there was a imperfection in the paint and the truck was pulling left (4 month old truck) so I called to get it fixed. I dropped it off with Phil on Friday and I was assured I could get it the next week.
Well guess what! They didn’t get it done or call me and then they decided to take a 4 day weekend for Thanksgiving. So now I’m stuck without my truck and I have a job tomorrow that I’ll miss costing me aprox $ 800.
If people doing what they say they are going to do is important to you I recommend you go elsewhere.

I brought my car here based on a recommendation from the Audi dealership. I had dented the front bumper to my beautiful Audi A4 while parking at a restaurant. (Hit a cement curb and the curb won).
Took my car in for an estimate on Nov 9 and Donald was extremely courteous and walked me through the estimate. Called up insurance (einsurance) and walked through the claim. Cooks was a certified shop by esurance and scheduled drop off on Tuesday, Nov 17. I didn’t have car rental coverage but Cooks went out of their way to drop me off at Yountville, where I worked, 10 miles north!
I had stated that i would really appreciate getting the car by the end of the week and Donald said he would do everything possible to make it happen. And he did! I picked up my car on Nov 20, and it looked as good as new. Again, everyone there was SUPER courteous, thanked me for my business and went the extra mile. I was also informed that I had a lifetime warranty on the work done, and that I had a free car wash and wax 30 days out to ensure that the paint was all sealed in. I was just amazed at the level of service provided. Cooks had made an uncomfortable experience (denting my car) into a pleasant experience.
It wasn’t just the drop off and the pick up where care was taken with the customer «touch points». Donald called me during the week to give me updates on the car and the parts. I received emails with pictures of the work being done. Again, Cooks kept me engaged in the process and constantly reminding me that my car was being taken care of.
Cooks exemplifies Service. This is what makes Great companies stand out! Thank you Cooks and thank you Donald!

A few months ago my car got hit by a Uhaul truck (I wasn’t in it), so I ended up bringing it into Cooks Collision and it was fixed within a week. New door, paint match and they fixed my quarter panel which had a huge dent as well. Everyone was super helpful and answered my hundreds of questions haha, they keep you posted on everything they’re doing which was really nice too! Now I feel like I have a brand new car

I had a great, easy experience. Great customer service and my car came back to me beautiful. I will definitely recommend to friends

I had a Groupon coupon for headlight restoration. Easy to schedule appointment for my headlight restoration. My car looks like new and definitely better lighting on dark roads. I would use this service again.

Great work! Great customer service! As good an experience as you can get considering I’m there because my wife’s car was in a fender bender so I’m spending money I’d rather not. I’m a busy person like I’m sure most people are these days. I have Farmers Insurance and Cooks is on the preferred list for Farmers so that meant I only had to go to them rather than get three estimates etc. Time savings #1. I worked with Donald Garcia who is very professional and appreciated that I wanted this to be as painless as possible. He obtained approval for the work in a timely fashion without any follow up on my side. Time savings #2. Arranged for Enterprise to meet me at their shop with a rental car. Time savings #3. Asked me what form of communication I preferred (text) and he kept me informed through the whole process, I never had to reach out to him to find out status. Time savings #4. Delivered the car like new and made sure I was happy with the work and the experience (I was very happy!). Highly recommend this shop and working with Donald.

Between Sara frontdesk, and Aaaron whom was my estimator and contact, my experience with Cooks was outstanding, able to reach Aaron many times that I called with questions, and he was always ontop of things. Very professional, respectful and people oriented, this was a great experience considering it was car work, and with the highest recommendations for Cooks auto is what I am stating. Picked up vehicle clean and great work, thanks again to everyone at Cooks specially Aaaron. Julie Chance
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A+ for customer service at Cooks. Dana was as friendly as she was helpful and professional. Thanks to everyone at Cooks.

I cannot say enough GOOD things about Cooks Collision in Napa. I remember it when it was Byron’s and called today expecting to talk to Byron, at which time I learned Byron recently retired. Dana at the front desk couldn’t have been nicer or more helpful! She got me in within the hour. I know how busy they are these days post-​earthquake. So, that was very much appreciated! Then I had the great pleasure of meeting Jamar, one of their skilled techs. He was fantastic! I was expecting the news to be very bad and very expensive, and thankfully it was neither. Jamar was so kind and gentle and completely put me at ease. A big thank you to both Dana and Jamar and a big thank you to Cooks Collision of Napa. Cheers.

Where do I begin…
First and foremost, Derek is «the man.» I brought my wife’s car in to get an estimate for some spray paint vandalism done to the side of her car. He told me he would try a few methods to see what it would take to get the paint off and 20 minutes later, the car was back to new! All the vandalism was gone and her car was in pristine condition! I think the technician’s name was Fernando, but between the two of them, that was by far the best service I have ever received at any body shop in Northern California.
Long story short, I would not only recommend Cook’s, but I would definitely take any of my vehicles for any detailing and body shop needs. The service was impeccable and the care they took of my wife’s car was top notch.
Thanks to all and I will definitely see you in the future!

Unfortunately, my husband and myself were involved in an accident a few months ago. My car was hit by a driver who was speeding and he side swiped the entire passenger side of my Volvo. I had no idea where to take my car and the dealership I bought my vehicle from highly recommended Cooks Collision in Napa, where I live. I am rather picky, not the easiest customer to please and definitely crabby due to my car being damaged. I first met Vianey who works in the front office. She is an absolute sweetheart and was very understanding! My adjuster was Adrianne and she was amazing to work with! She knows her cars and is very knowledgable. She went over every inch of my vehicle and answered all my questions. She also kept me informed
and was available every time I called. I am sure I asked many «duplicate» questions but Adrianne was very patient with me. I met with Dave and he too was very knowledgable. I was happy with Cooks, even before I got my car back. When I did pick up my car, it looked great and was very clean. Thank you to everyone who worked on my car!

If you are ever in need of assistance from a body shop, this shop is a dream choice. Every step of the process, I was contacted on time, emailed with updates about the repairs to my car and information was readily provided to me without having to ask.
It took a little longer than I anticipated to get my car back, but I can tell that the extra time was well worth it. I can honestly say that my car almost looks better than it did before – drives perfectly, the paint job is exceptional and there are absolutely NO visible signs that I ever had an accident to begin with.
In particular, my contact Adrianne Stender was wonderful. She is professional, kind and communicative every step of the way, and when my car was taking a little longer than planned heading into a weekend, she offered to pick-​up the balance of my rental car fees. This is the type of customer service that should be experienced everywhere. She made it easy for me and genuinely cares about doing an excellent job. If ever I have a need again, I will absolutely take my car to Cook’s Collision. Very satisfied.