Edwin K Larsen, OD

Dr. Larsen himself is great! He gives good recommendations and let’s you know exactly what you need and puts effort into making you feel comfortable. He also ensures that you understand everything with your visit and eyes. Very friendly, makes sure he gets it right with anything you need the first time! However, the front staff are very rude, I went in to get my glasses readjusted on three separate occasions, they could not get them fixed correctly. None of the three times did they ever call back to let me know when my glasses were ready. They were promised once later that same day and I went in but they told me they would call and tell me when they would be ready, most likely tomorrow they said. Second day still no call. I went in person and demanded to have my glasses and they were ready. I had to go in myself checking in everyday to see if they were there. After two weeks my glasses were looser with each time I would wear them. I went in again and same scenario– they never called. This took a week. This last time I went in because they over tightened my glasses. As a result I wore them one time after readjustment and the entire leg of my glasses fell out. It was put back broken in place. IT WAS NEVER FIXED, THEY BROKE THE GLASSES. I was very upset because I had to pay in full for my glasses my insurance did not cover it. These we’re my favorite pair of glasses and when I went in to tell them that my glasses were given back to me like this the front desk told me that it was my fault and started saying how I tried to fix them and therefore I broke them. She also said that I didn’t know how to properly wear my glasses and put them on. She came up with more excuses then solutions and then went ahead and charged me without asking for the type of repair. I told her no because it may have not been necessary if the glasses could be fixed. When I went to pick them up they did call me only to tell me that there was going to be an additional fee for fixing them. Granted I did not brake them. Another young thin lady from the front desk told me that she remembered me and that if they were readjusted too much they could brake from the legs! I was shocked because she knew that I have been coming back multiple times. Regardless she had to charge me even though she said they were too tight last time. They take no responsibility what so ever and it seems like they just view there customers as transactions. I don’t ever want to come back to this place and I would never recommend this place to anyone. The front desk is very unprofessional and rude. I saw one of the other girls readjusting my glasses after being charged for the leg they fixed. The glasses were loose where they fixed the «broken leg». Honestly if the front desk is making the adjustments and there not trained professionals at fixing glasses they have no business messing other people’s glasses up. I’m very disappointed and I wish this doesn’t ever happen to anyone else.

This office is lovely, and Dr. Larsen is wonderful. He took great care of me, got me a great prescription and I found a pair of frames I really like that were fully covered by my insurance.
I really want to give them 5 stars, but every time I’ve been here, it’s taken way too long for anyone to make themselves available to help me when I come in. Twice in my first visit and then again when I returned, I’ve waited longer than I wanted to for no apparent reason. The ladies who work there stand around talking, even looking up so I know they know I’m there, but are never in any hurry at all to stop the conversation (work-​related or otherwise, I can’t tell & ultimately don’t think it matters). Once they do get to helping you, the employees are lovely and helpful; it’s just incredibly frustrating to wait around for no apparent reason. It feels disrespectful that they don’t hurry or even acknowledge me until they feel like it.

Absolutely love Dr. Larsen. He’s kind and patient and has even made special appointments to accommodate my family. His staff and him are wonderful!

Dr. Larsen is a gem! He has that old school charm, explains everything in a manner that all will understand, he cares, see Dr Larsen, your eyes deserve the best. Dr Larsen IS the best, bar none.
I also like the aquarian, the sweet receptionists, the prices and the great selection of magazines to read in the waiting room.
I take my whole family here.

After being a client for 3 years I was very happy with Dr. Larsen, always personable and prompt with his appointments.
Unfortunately my visit last month will be my last due to his front office.
After loosing my glasses and in despite need of another pair I went in for an appointment and to have new lenses made.
When they were taking my order for lenses I was told they would be ready in a week.
After 9 days I called as I had an upcoming business and meeting where I had to give a presentation and read during the presentation. I was told that my glasses where delayed, no call form the office, I had to call again. So I had to place a rush order with another lens producer so I would have glasses for my meeting. Done in two days at the additional cost of $ 175! No apologies from the front office.
Upon my arrival back to Napa I called, now 17 days since I dropped off the glasses, they said they would check with the lens producer and get back to me. The next day I called again, still not done. The excuse was the lens producer was rejecting their own work on my glasses. The next day the glasses arrived. after wearing them several days and feeling the glasses were very uncomfortable I took them back to the eyewear store I bought them form, and found out the glasses were reassembled incorrectly and would need repair. Another charge.
And a word of advise, when you continually screw up, do not refer to the customer as hon…

I have been coming to Dr. Larsen since I moved to Napa three years ago. The office is conveniently located near downtown Napa and is easy to find. The lobby contains hundreds of eye glass frames. In fact, the options have gotten better every year. I see more and more of the trendy options each time I visit! Maria works at the front desk and is friendly, helpful and chatty. Dr. Larsen is incredibly friendly and always likes to talk about my vegan lifestyle. He has been a big help explaining my changes in eye site (yep, I finally need reading glasses!). I have always had a wonderful experience and will be back every year!

I’ve been going to Dr. Larson for the past few years, and I have to say I would not switch to anybody unless I totally had to. A couple of times I’ve just walked in there for an appointment, and they happen to take me right on the spot which worked for me with my crazy schedule.
I love Dr. Larson, he is so nice and so awesome. He Is very patient and considerate and very down-​to-​earth. And if you have 20 questions he will answer 20 questions without rushing you out the door LOL. I would totally recommend him! He makes you feel very comfortable. and with a sense of humor LOL

Fantastic work. Excellent service, gave me a new suggestion for contacts that’s more comfortable than I thought possible. And I didn’t have any complaints about my old ones either. Seriously doubt I’ll go back to Site for Sore Eyes.

I’ve had Kaiser medical my entire life and have been wearing glasses or contacts since the 3^rd grade. Kaiser’s optometry department is notorious for the 10 minute exam and the 30 minute to 3 day wait to pick out your glasses or get fitted for your contacts which isn’t all that bad until you have to pay for them. Which is when they rape you. My last visit to Kaiser was over two years ago when I paid $ 30 to see a hack with NO personality and then paid over $ 150 for 6 months worth of convex lenses to correct an astigmatism. Last November I decided to utilize my employers VSP insurance and see an actual optometrist that a co-​work recommended. Dr. Larson was very friendly, examined my eyes for almost an hour and determined that not only did I NOT have an astigmatism but that my prescription for my left eye was drastically different than what it should be. I got a personal, extensive examine and a year’s worth of contacts for $ 13. Yeah. I damn near peed myself with joy. I told my entire family to check into VSP and see Dr. Larsen. He and his staff really are that good.