Enterprise Rent-A-Car

I have rented from this location before, several times in fact, with good customer serivce. After today, I will never ever go to this location again, even if the cost is significantly more at another rental company. Perhaps I should have rented online to avoid the TERRIBLE customer service at this location, but I did not do that due to the late rental request. I call at 3:30 PM to request a rental for one day, my car is in the shop, I am local. They take my name and contact information, say they have a car for $ 45 total for the day. I tell them I will be right over, which I was within 15 minutes. I arrive and they tell me 1) someone just came in and rented the car 10 minutes ago (?!) 2) All we have now is a $ 199 a day BMW X3 3) They start questioning me in a very aggressive manner when I asked why I was told they had a car
4) They literally asked me to prove I called with a number of rude questions.
The girl behind the counter almost seemed like she wanted to argue with me.
I was told NO manager was working that day. I ended up leaving without a car and walking home (45 minutes). No one seemed interested in helping whatsoever. Unilocal reviews are not something I do often, but this was one of the worst Customer Service experiences I have ever had.

Great, speedy service. Very personal customer service that you don’t find often at a rental car company. They actually care.
I highly recommend them when renting a car in Napa.

Eneterprise in Napa was a total joke. I went there two days before we needed the car to make sure all was well. When I went back to get it they wouldnt accept the credit card that we had all ready agreed upon. They said that i needed to go home and get some documents, it was 1:45 and they closed at 2:00 [ on sundays] I asked if they would be open when i got back she laughed and said no were leaving right at 2:00. So no car. Very annoying. I will never use them here in Napa again.

Friendly service. Delivered my car to me. I would use them again

I would never come back here i didn’t get the insurance and when i returned it they came up with a bunch of dings i never made and about the carpet bottom line i ended paying 800 $ from my insurance BS

Safety first!!! I rented an SUV. The Branch Manager, Stephen Conrad, handled my rental. When he checked the odometer he noticed the ‘check tire pressure’ light was on. He commented it was probably due to cold morning temperature (it was about 9am). I said it was like 50 degrees out. He offered to have me wait while they ran the vehicle over to a local tire and brake franchise to have it checked. Wait? I declined, and Stephen said it was probably nothing, and if the light didn’t go off soon that Enterprise would exchange vehicles. Why didn’t their normal service schedule for vehicles to be rented catch this before it was made available for rental? So I drove off the lot in my rental, thinking I’d check the tire pressure when I got home (a 30 minute drive with a max speed limit of 65mph). I stopped at a gas station when I got back home to check the pressure, thinking I may need to add maybe 25% more air to one tire. The actual tire pressures? On tires rated 44 PSI — three tires were at or below 20 PSI, and one tire was over 60 PSI. SERIOUSLY??? That is UNSAFE!!! How did they ever let a vehicle leave their control like that? Accident waiting to happen! And when I called Stephen, irate at the lack of concern he and Enterprise had shown for my safety, his solution was to offer me 5% off the contract agreement. Wow. Clearly no true concern for the safety of his customers. Oh, and the driver’s seat cushion was wet because someone left the window ajar during the previous night’s rain storm, and the washer fluid was low. Both minor issues compared to the tire pressures, and yet indicative of the absolute lack of attention to, or concern for, a great customer experience.

worst car rental company no checks, no prepaid credit cards, no money orders the most outrageous, they don’t take cash. My niece needed a car rental after she was hit by a speeding car today and her insurance set it up and told her the car was ready to go we got there and they told my niece she had to pay a $ 100.00 deductible she pulled 100.00 dollars out and they said oh sorry we can’t take cash so we said we would go to the bank and get a money order they said no we can’t take that so I said I would go load a hundred on a prepaid card so I did and I got back and they said nope can’t take that then her dad said he would pay them with his card over the phone they said nope they will only take debit cards my niece didn’t have one because she had to get a new one and had not received it yet so still don’t have the car I called customer service and they were rude and did not seem to care. Never will I ever use this company again.

Had to get a rental last month for 2 weeks due to a car accident and booked through Costco travel. Customer service was great! I went in to sign papers and do the inspection of the car and when they heard I was local and my car was in the shop I got an additional discounted rate– BIG BONUS! So thankful for that, the car was nice and clean and I was able to drop it off at the repair shop for them to pick up when my car was ready. Definitely will rent from them again if I ever need a rental.

Customer service here is perfect. Stephen and the whole team were very accomodating and made the entire process very easy. I will definitly be going back here everytime I need a car.

Great customer service! I wish I could remember the young gentlemen’s name who helped me. He was courteous and gave me a free upgrade because I had to wait about 20 minutes to get helped. Once we got out to the rental car we inspected the car, I got the keys, signed a few forms and I was done. So quick and easy!
Their hours aren’t the greatest though. They have limited hours Saturdays and are closed Sundays.

The most incompetent manager working this location today. We called to confirm our rental & wanted to get it early. She said don’t get here before 11:30. She did not say that they actually close @ noon.
We arrive at 12:15 & she says they are closed. WHAT! Why didn’t you tell us that when we called!
She was rude & said we should have know to get there by noon. She was outside washing a car & had no intention of renting to us.
My last experience was very pleasant when they picked us up. This was a nightmare. Would not recommend hence the one star.

I have to say the customer service was fantastic. The car was the worst I have ever rented!
The car was the worst car I have ever rented: dinged up, stained, smelled yucky, drove poorly, service lights on, etc. When I reported this to the agent she was fantastic and professional.

They are forty minutes late and counting on picking me up to get my rental car, so much for being on time for my appointment. What can I say; if you want to be on time for your appointments, you may want to consider another rental agency in town. They shouldn’t make pick up times they can’t keep.
On a positive note they did go out of their way to make up for the inconvenience so I changed my one star to three stars.
Personally I think that Enterprise as a whole needs to hire an older group of people that usually have a stronger work ethic and know what good communication and being on time is all about. I have run into similar situations at various Enterprise rentals across the country.

This is hands down the best rental location in Napa. The employees are rock stars and they have amazing customer service :) I would rather drive all the way to Napa to rent from this location than anyone else in the area that I know of.

I rent from the Napa Enterprise every month or so. The customer service is exceptional. They are fast, efficient and super friendly.
How can you top the $ 9.99 weekend rate deal? Easy pick up and drop off. Now they’re open on Sundays. Thanks Enterprise, you’ve got my business!

I wish I could give this place a Negative star just for being absolute liars. We needed a SUV/​Truck to rent because our trucks transmission started acting up on a road trip. We were hauling a 11ft travel trailer and decided to rent a vehicle to tow it back to SD because it would take too long to fix the transmission on the road. We decided to go to enterprise located on soscol ave and we were 100% honest about the situation. Instead of telling us that the policy is to not allow their vehicles for towing, we were told that they didn’t have any Trucks or SUV’s left. Well, there’s this little thing called the internet that allows you to reserve vehicles online… And guess what… Both were available for the days we needed them. We rented an SUV from another rental agency, but it’s insulting for someone to be dishonest for no apparent reason. By the way, I’m confused as to why these rental agencies rent SUVs and Trucks with tow packages, but they don’t allow towing. Next time, just be honest.

I rent here regularly and they are top notch. For a small place, they have usually have the car that we want. I like the service here. Not pushy, friendly, and efficient. They don’t try to up sell me too much and is respectful of my time. I also prefer their cars to the other places in Napa.
My BF occasionally uses their pick up program and like it. A fair warning that they’re almost always late picking you up, so if you’re not press for time I would suggest it. Otherwise, try to get there somehow.

This place is absolutely awful! They promise one thing on the phone then change everything once you get there. There’s never a manager there, only a bunch of punk acting kids who take turns jerking you around because they are so bored. I will never rent from them again. They gave me a headache!

My family has used this company before and were very pleased, but after this last time using their services… We will never have Fresca help us again. So incredibly rude and unhelpful with our problem. We will for sure be telling our friends and family about her.

Horrible business practices!
This is the 2^nd time that my husband and I have been informed of, and charged for damages, AFTER LEAVING THE BUILDING AND AFTER THE RETURN INSPECTION WAS DONE! They called an hour or so after we got home, and gave us some story about a scratch on the passenger side door, and that we needed to pay damages. But while my husband was at the office, returning the car, the employee went out to inspect the car, came back to the office, said everything was fine and charged him for the rental.
Never renting from Enterprise again.