Hedgerow Property Management

I lease for six months, I Rent it in the summer and did not use the heating unit until November that got cold, heater was not working, I talk to Annalise from Hedgerow Property Management and I was told to talk to PG&-E first, I called PG&E and they did not have an appointment until 3 weeks later, talk to Hedgerow and I mention to them that I have a 4 year old and it was very cold !! I was tell that first– had to be inspected by PG & E, I wait 2 weeks for PG & E told me that a new furnace was need it !! wait another week to get it fix, 2 days later the heater was no working, I called Hedgerow, two hours later Jeremy Jack, Inc call, They wanted me to go and reset the heater on my own! I was working so I got Charge $ 49.00 to pick up a key!!! and additional $ 98.00, 4 days later I got a 30 day termination notice With out a reason! Thanks Hedgerow! By the way the law says that if you don’t have heat you don’t pay rent in till is fix! And I pay on time every single time!!!

Highly recommend this company. They found a great rental for our extended family and the application process was extremely easy. Thank you Hedgerow Staff!

I read all the negative reviews and think, is this the same company I’ve been dealing with for the past 8+ months? Because Hedgerow Property is awesome! Indiana, Analise, Beth, and all of the other staff are super friendly, ultra responsive, and a pleasure to talk to. Any time I leave a maintenance request, it is handled within 1 – 3 days. My calls are returned promptly. I’m very satisfied with Hedgerow. I’m happy to report that they either fired everyone that used to work there or have retrained the staff. Whatever the case, as a renter I highly recommend them! An excellent property management company for sure!

Jim Wisinger is the most professional property manager we’ve ever dealt with. Helpful and honest. We were able to do all paperwork electronically. And we got the rental of our dreams in the midst of a relocation from Chicago. The office staff was all helpful and polite, scheduling appointments and answering questions as needed. Plus, looks like there’s a great taqueria across the street.

Everyone is very nice and very helpful! They were willing to show me properties on a moments notice during business hours. Their properties were very affordable and they were very helpful with the application process. I would recommend going through this company to rent properties.

This is the WORST management company I have ever dealt with. First let me say I never write reviews for anything, but because of this place I feel like this needs to be said. I lived at a residence for my entire term. I recently got a job somewhere else and my new job needed me to be working for them in two weeks. Once I found out I immediately told them about it, but they did not care. They said I would have to pay for an entire month of rent even tho I would not be there but maybe for two weeks. Could not believe they would not understand my situation, I always paid my rent earlier for the entire year and a half that I lived there. And they were going to treat me like that. Anyways I said whatever and paid figured that was what I was going to have to do. So when it came to getting my security deposit back they told me it would be 21 days before they would send it to me. 21 days past and still no check. Finally received the check and they only gave me $ 1025 from a $ 1500 dollar deposit. Said the house needed cleaning up, which was a total lie. My house was great and I have lived at apartments and homes and have never had that much ever taken from me. When I called and asked what needed cleaning up, they told me there was dust on the windows. WOW!!! Dust. Well it gets better, so I again say whatever and deposit the check, well after depositing the check I get a stop payment and a fee. And I still don’t have my deposit. Please hear me out, do not DO NOT go to this company. They will rip you off when you leave. And do not deal with Sylvia she is not professional.

We just moved from overseas and needed a home when we landed for us and our two critters. We had no opportunity to view potential properties or to sign papers in person beforehand, which could have made us a risky customer to take on. Not only did Mary Marsey communicate promptly, professionally and effectively, she made our transition to our new home, stress-​free, complete with kindness that made us feel welcome. A heartfelt thanks to her and the team.

Very unprofessional! Walk into their office and you will see a bunch of young ladies standing around hanging out. Not only do they take forever to process applications, but they don’t care. They will not help you in any way. And if you are not approved for the property they are quite rude about it. I would recommend to use another property management company.

If we could give zero stars we would.
Horrible!!! Inspected the house we were renting at the 1 year interval with the following comment’s, «You are taking great care of this property, I wish all our renters could be so contentious!» Upon our move out we were given a move out report stating, «Nothing owed, everything clean and well maintained.»
After our move out they withheld over 65% of our deposit stating we had ruined the carpets and the owner needed to replace them throughout the ENTIRE house, (4 Bed/​3 Bath).
The carpets were threadbare and worn when we moved in. Per a professional carpet cleaner we used, «this carpet is well over 10 years old» when we had them cleaned.
We lived in the house for 2 years!
We sued and were given all our deposit back!
**BEWARE**

Here is my opinion: I dealt with the place with no luck. I could not find a manager I felt comfortable – a person did not come for showing, another just saying pay $xx with no interest in showing properties, another just saying different from time to time… I just could not find any comfort with this place.

I am in the middle of a very expedited move from San Francisco to Napa, and Heather and the girls at Hedgerow Property Management have been wonderful; doing everything they can to accommodate me! I can’t wait to move into my new place later this week — thanks to their willingness to help and great customer service!

We are trying to contact this property management to set an appointment for a house viewing. The woman who spoke to my husband told him that the only day that they are available for viewing is on Friday 4:30pm.
Really???Really???
My husband and I are both working. We are not from the area how can we be flexible with there own schedule of house viewing. Similar with Century 21 Petaluma case, lol. I remember that!
When somebody wants to view a house/​property, they should have flexible time or at least could coordinate the schedule with those who are interested to view the house within business hour or sometime weekend. Is that hard?
I thought they want the place rented that’s why they post an ad in craigslist and in there website but it seems like they don’t want that place to be rented.
Maybe I should listen to the other person who posted negative feedbacks regarding this property management.
Yikes!

I agree with Tina, and renters beware. Move on to another. Unprofessional office (on Jefferson) never returned calls, overcharged, dishonest, uncaring…

Unprofessional and unresponsive. We had numerous problems during the short time Hedgerow was managing the rental house we lived in (after only a few months, the owner of the house switched to a different management company, thank god!).
I’ll just share our most notable incidents with Hedgerow:
1. Our kitchen sink clogged and they sent someone to work on it. That person came by, worked on the sink and then left saying not to use the sink until he finished. Days went by before he finished the work, meanwhile, we were left without a functional kitchen and no one at Hedgerow seemed the least bit concerned.
2. Our bathroom plumbing was out, so they gave us a key to the vacant property next door that they also manage for us to shower there. You could compliment them for finding a solution, but the true solution was to fix the plumbing, something which they never seemed to be capable of doing in a timely fashion. Additionally, after they fixed our plumbing, they never retrieved the key from us. We kept it until we moved out, despite two different sets of neighbors moving into the house.
3. Given how hot it gets in Napa during the summer, I started asking for screens for our windows right when we moved in in April. They ignored my request for a good 6 – 8 weeks, then sent someone by to fix them, and he determined that the screens were all in good condition. I DIDN’T EVEN HAVE A SCREEN ON MY WINDOW! After a few more weeks of phone calls, one of the property managers from Hedgerow finally came by the house to verify that I was telling the truth and we did, in fact, need screens for the bedroom windows. They finally installed screens 10+ weeks after we moved in.
Unless things have changed (we were renting from them in 2009), I would avoid hedgerow at all costs, no matter how great the rental property is!

Amazing! I was looking to move to Napa from across the country and Hedgerow could not have been more helpful. They kept me abreast of new apartments as they came on the market, they showed me exactly what I wanted AND in my price range (I hate when I get the «this is out of your price range but we wanted to show this to you any way» — oh, thank you). I ended up with a great apartment that I cannot wait to move into on Feb. 1.
Thank you!

Owners beware, DO NOT trust your property with them, thats all Im going to say.

I have never been given the run-​around like I did with Hedgerow. For 1 week, they told me they had «lost the keys» to a property I had expressed GREAT interest in renting, so therefore were not able to show me the inside. Without even seeing the inside I was ready to put in an application, but they refused until they could find the keys.
Find out a week later (after calling diligently every day) the place had already been rented.
Why would you string someone along for A WEEK? How can a property management company LOOSE THE KEYS?
Home owners: do not trust your property in Hedgerow’s hands!
Renters: Do not rent from this irresponsible management company!