P & R Septic Systems

This is the place. These are the guys. Start with the best and finish with the best. Mark was on site within two hours of my calling for their company to come have a look at my problem. Mark is a no nonsense and discerning professional… His son and crew were out later that day and after two 1200 gallon systems in three days I am thrilled by the detail, quality, speed of what I’d thought a rather large project, and fair price. These guys replaced the old systems with new and up to date gear the right way in THREE DAYS! If you have septic problems you can waste your time and effort leaking like a bad tank or maybe just call Mark and the boys and don’t worry about a thing… They will have it handled the right way and they won’t rip you off or spin you around…

I had to replace my ~40 year old septic tank and leach lines. For anyone who is familiar with this process, and as I learned, this is a pretty big job and requires lots of attention to detail. I rec’d a couple of quotes and went with Mark at P&R Septic.
Interestingly, I corresponded with him on the phone and through email but never actually met him. He pulled the permit, replaced everything and even took pictures so I could see what was going on since I could not be on site. He did a great job, very professional, and everything seems to be in good shape (it’s been about a year since he did the work and there hasn’t been any issues). I appreciated Mark’s communication with me during the process and he never rushed me into anything. A good guy and team.

Mark, came up promptly and on time to bid the job. Their price was reasonable, and their job execution was really first rate. Joel and Matt were professional, and thorough, including the cleanup. I doubt I’ll have any more problems with my sewer basin system any time soon.

Last Saturday our septic system failed. We called the same vendor in Napa we always call and it took them 5 days to show up. They confirmed that the pump to the leach field went bad and that our tank is full, which means we can’t use the house anymore.
Emergency you would think? Not! They told us they can’t come the next day and of course not over the weekend and would not commit to Monday. «I didn’t hear back from this» and «I dont’ know if we can get this pump» and «he didn’t call me back yet.»
My neighbor heard about the situation and asked if I called Mark from P&R. Once I realized that that the «other» folks basically dropped the ball on us I called Mark.
24 hours after that call we are up and running with a new pump and a brilliant fresh setup (as much as you can use those words to describe a septic system.)
Yes, Mark and his crew were busy. As you can see from the previous review it’s not like they were sitting around doing nothing. Yet, Mark seems to be able to recognize emergencies, organize priorities, stay in-​touch with the customer and do as he promises!
His crew was here this morning, on-​time, professional, courteous, and left the job site clean and in great shape.
The estimate provided was as fair as it gets. Makes you feel like paying extra, not to mention spread the good word.
P&R Septic System are now our default vendor for our septic system and I would recommend them to anyone in the Napa area.

I have been extremely satisfied with P&R Septic Systems for more than 19 years. They have provided exceptional service every step of the way from design to installation to follow up maintenance on more than a dozen septic system projects. They built our first winery waste system in 1993 and expanded that system twice as we grew. They have also repaired domestic systems at a number of older residences in our Napa Valley vineyards.
They thoroughly explain the process and the costs, and his crew is extremely easy to work with. It is very easy to recommend P&R Septic Systems to anyone needing to install or repair a septic system.

Mark, the owner, bid on our septic removal job and gave us a fair price and did the job on time and within the original budget even though there was more work than he anticipated. I am having him bid on our new septic install.