Sprint Store

The only good thing about this store is the staff, they are nice people, However they don’t know a lot of the ins and outs of the service they are selling. They do know a lot about the phones however. I purchased 5 phones from them and tried the service out however the service in Napa isn’t the greatest if you like to actually talk to someone you end up sounding like a computer. If you just want to use the service for internet and texting then you have no problem. I ended up returning the phones after 5 days 2 of which I never even opened the box and had to pay a $ 175 restocking fee. then a month went by and I got a bill for over $ 4k because Sprint had no record of me returning the phones. I had to go back to the store and complain and they called the customer support or whoever and said they had it fixed and then I got a bill the next month for $ 800 for activation and a bunch of other stuff. once again I went down to the store to complain and they called again and said it was taken care of. I then got a bill the next month for $ 250 and went there again and they said there is nothing they can do about it because it is RMF activation fees that aren’t a part of their store they are part of sprint activation. HOWEVER the sales people said if I had a AOL account I would have free activation, but they don’t tell you that there is really 2 different types of activation one for the phone and one for the network. I am currently filing a lawsuit against sprint. SOOOOO if you have a lot of time and money to burn this is the company for you!!!

You know that it’s bad when you receive better customer service after waiting on hold for 20 minutes with the 800 number, than you did in person at this store.

The only reason I gave 4 starts is because they charge extra money to pay your bill there. If you want to pay your sprint bill, go to Radioshack they don’t charge extra money for paying the bill.

I normally dont like to write reviews, but I had to write a review about this store. I dont even know where to start. First I went in, they were a little busy but Brenden greeted me and helped me right away, I came in frustrated because my daughters iphone was acting up big time, but my upgrade was not due till September, after talking to Brenden for a few minutes, he made a phone call & went above & beyound to make the changes that he had to make, long story short my upgraded was done right then & there. Bought the new Iphone6 and off we went. I was very impressed by his proffessionalism & his sincere concern for our needs, that a month later I went to Oregon almost bought my phones there to save on taxes, but I was so impressed by Brenden’s expertise I wanted to go back to him & him ONLY! So we upgraded my phone & my husbands. (I got the note 4 & he got the 6plus) Then my husband didnt like the Iphone6 plus (too big to put in his pocket) so a week later no questions asked we were able to change our phone for the iphone6, Brenden Moe is the best at this store, hand down. I didnt write everything he did for us due to room, but I recommend this store & him. I can’t say the same for the rest of the staff even though they are nice, Brenden is the one to go to for any thing you may need.

Even though it toke 2 and a half hours just to give me an iPhone upgrade for some mistakes on their side, they were nice and friendly all the time, and took care of the situation. Good staff.

I been a sprint customer for more than 5years and lately been really disappointed there customer service over the phone sucks! I went in the store not expecting nothing but the same but was super happy coming out! Hannah helped me and my husband out not only where they over charging me monthly which we got credited for I left the store with a new cell phone!
I love there service!!!

Finally a Sprint store in Napa. Excellent customer service and it only took about 20 – 30 minutes to convert from my old Iphone to a new one.

I’m so happy that there is finally a Sprint store in Napa. I went in there just to take a look at the store and it is beautiful the staff is very charismatic and helpful. I didn’t even know I had an upgrade available they lowered my bill and gave me a free tablet as well as a new phone.