Steve Silva Plumbing

Service call for a Pressure Regulator Valve. John checked outgoing pressure and found it to be too high. He explained the issue and all the possible options. He went over pricing, that was resonible, so we decided to have unit replaced. Installation was very professional, completed within the time he estimated and the work area was left in same shape.
Highly recommend these folks, especially John.

Worst case scenario.
Situation: Tankless water heater died, called Steve Silva to come out for a diagnosis. The tech Jeff came out, I had a ladder ready for him into the attic. He went into the attic for 10 minutes and then left. Then he took my manual for my water heater, never to be seen again. The next visit I told him I needed a morning appt, he charged me for an early morning spot but didn’t show up until after 10, my wife called me upset that she was going to be late for work because he wasn’t there.
2 weeks later I get a phone call from Gene I think, quoting my $ 3500 for a new tankless. I found the exact replacement on Amazon for $ 449. I purchased the replacement and replaced it myself for about $ 70 in parts. Grand total of $ 519, took about 2 hours. 2 months later I get a bill for $ 664. I called Lori in the office and asked for an itemized receipt and what work Jeff performed. She said he would contact me. 5 months later I get a collection notice for the bill. I stop in the office 14 days ago and ask to resolve the issue. Lori tells me that both Jeff and the Manager are out sick. I give her my number and tell her to have them call me ASAP. Nothing happens for 14 days. Today I received another collection notice. I’m not so pissed that I can’t handle this, what pisses me off is that they do this to elderly people in Napa and get away with it.

Dishonest, everyone I talked to tell me the same. They rip you off!
They charged me a lot $$$ for what they fixed+ what they didn’t. I called them couple times politely to see how to fix the issue and they said: we offer quality and we will call you back. They never did. My husband (not certified plumber) fixed the problem that they couldn’t.

If it’s possible to say you had an awesome experience with a plumbing company, I had that today with Silva Plumbing. Got a same day appointment, got it moved up, and then Zac was the best. He even cleaned up a mess I had made trying to fix the problem myself. Use these people if you want it done fast and, more importantly, right.

I had a sewage line back-​up on a Sunday night. Steve Silva sent a guy out on an emergency call. In an hour or two, the problem was solved. The charge was reasonable for an emergency call. I would definitely hire them again.

John came to my place to fix one issue and ended up fixing three. He went above and beyond his job to make sure I was happy with the job. I highly recommend John as a Tech, he’s personable, helpful, knowledgeable, listens to you and communicates well.
5 days later I had the same issue, which I understand can happen and isn’t the Tech’s fault. When I called back, I got some inaccurate information that left me frustrated. I was immediately contacted by the customer service team who vowed to rectify the issue.
John came back out, and again, did an awesome job at no additional charge. They stood by their work and backed their service, which means a lot. Cameron and Gene were proactive in making the matter a top priority and ensuring the problem got fixed, and that I was a happy customer.
Things don’t always work perfectly but these guys made it right and because of that, I’ll be a repeat customer.

Loved the technician Jeff. Took 2 months to order parts. A punch list was made. No follow up on the punch list. I took it upon myself to hire another company MJ Plumbing very professional, quick and courteous. They installed 2 toilettes, an islands faucet all while waiting for parts and follow up with Steve Silva. Then Steve Silva showed up WITHOUT parts and wanted to charge me for their time. Left my master bath faucet unoperationable. Spoke to Gene their manager and he basically told me to go with another company. So I will never use this company again. inefficient. A waste of time. Terrible management, understaffed with only 3 plumbers to service the entire Napa Valley. Use MJ plumbing you won’t be disappointed.

OMG… I run a tasting room downtown Napa, and last night our septic system was bigjigetty to say the least. After all the earthquake scare this guy was great. John was his name and he SAVED the day so that we could open tomorrow morning without extra stress. he came in… fixed it… great attitude… and packed up, with a kind goodnight.
Steve Silva Plumbing will be our go to at
from here on out becauae of him.
Thank you John.

We just purchased a home in Napa. The termite inspector had noted a «possible» leak in the crawl space under the washer. Having had slab leaks in our former home, this struck terror into our hearts.
The Steve Silva plumber arrived exactly at the time promised. He took time to crawl under the entire house and inspect everything. He pronounced it dry as a bone, even though it was hailing outside at the time. He said some of the previous soldering could reflect back and look like drips but everything was great. What a relief!
He was very careful to be sure that not a piece of dirt came up with him from under the house. He used drop cloths and cleaned up carefully.
Their price was very fair. Especially considering the peace of mind it gave us. Steve Silva will definitely be our go to plumbing service in our new home for years to come.

We had a problem where our washing machine was backing up into the kitchen sink.
They sent out John, who took care of the problem expertly, and gave some great maintenance and future upgrade advice. He was also able to show how the problem was isolated, which made me feel a lot better about the plumbing he didn’t have to fix.

Just used them for my floor trap problem, called them, they showed up in about half an hour, John showed up, very professional with confidence he fix thongs up. I would definitely call them up again

Today was the second time we have called Steve Silva Plumbing in the last couple of years. We have issues with our sewer backing up due to tree roots, which we are slowly removing the trees due to their root problems. Their guys are always knowledgable, professional and efficient. I highly recommend them!

Assisted well with problem.
Didn’t know what to do with Unilocal prepaid service… however didn’t get a call later asking for payment.
Good company. Will use again if needed

I’ve rarely had to call a plumber, but today, when my wife discovered water dripping onto our kitchen counter through the ceiling above, I called Steve Silva Plumbing after I turned off the water outside.
The receptionist was courteous despite my frantic call at 8:20 a.m. To my dismay, she reported that all plumbers were busy and none were in our area (Lake Berryessa, 20 miles from Napa) at the moment, but she’d assign someone when he or she became available. I thought, Sure… here we go… the long wait. I settled in to wait, figuring it might be all day before I got a call.
She called back before noon, and 20 minutes later, Mario the Plumber arrived, looking neat and clean, driving a spotless white van. He was courteous and neat; he got out dropcloths and laid them out liberally over the counter, and set to work. Less than 2 hours later, the leak’d been located and repaired. In addition, he spotted several other bad solder joints and re-​soldered them before we had another episode of leaking. The most amazing thing was, Mario really cleaned the area after he finished work, which is saying something because he had to remove three sections of wet sheetrock. The water is back on, and we are good to go. Mario even had a recommendation for a good sheetrock repairman for us, to replace the wet insulation and sheetrock.
Fortunately for us, we managed to catch the leak before it had a chance to spray for hours, so damage was minimal. Mario made some good suggestions how to avoid or minimize any further unpleasant surprises or water damage by the use of a remote solenoid valve, and I plan to take him up on it. These guys deserve a «5» in my book. My motto is, give praise when earned, and Mario earned it for sure.

Excellent service, friendly, professional, great price. Our bathroom remodel from 10 years ago still looks brand new. Would highly recommend!

I had a huge leak in my upstairs bathroom and called Silva plumbing.
Less than 30 minutes later, a technician was at my house. Mario was able to fix the toilet leak and stop more damage for happening. The service was great, the technician was kind and respectful with lots of good advice! I will definetely use Steve Silva Plumbing in the future… hopefully I’ll have the same plumber!

We had purchased a new home that was in need of re-​doing everything! Our drains were not draining, the toilet didn’t flush well, and the tub filled up each time you ran the water in any faucet.
Fortunately when we called Steve Silva Plumbing, they sent us Darwin! We were at our wits end trying to figure out what was causing our issues. Darwin was so knowledgeable and explained everything so well. It turned out to be something easy to fix. The other plumber we had out was telling us we needed to replace this and replace that but we simply needed a longer «exhaust» for our drains.
What a relief! We are now enjoying our new home and everything works great.
Thanks Darwin, and thanks Steve Silva Plumbing!

I had a great experience with Steve Silva Plumbing since moving back to the Napa area. My water heater was leaking and with a landlord out of town she told me to find someone to fix the waterheater for reimbursal. I didn’t know what to do really. I was super stressed and didn’t want to be scammed or have my landlord not approve the repairs. I called Steve Silva Plumbing for an estimate and when they sent Mario over he reviewed the issue and explained the repairs. I felt the price was reasonable and this experienxce turned a stressful situation around.

I have had a bad experience with them. They said they would bid a small job at no cost then sent a bill for $ 100. When I refused to pay, stating that they had agreed to bid and not charge me they said they were not the plumber for me. They are a big company but they hire a lot of young, inexperienced plumbers and charge by the hour.

This was my first ever time calling a plumber for my own house. Ive seen Steve Silvas trucks all over town and I liked that their website so I called them. The receptionist took a message and said someone would call me back, im thinking greeeeat…
No longer than 5 minutes later I get a call back, the guy was very very nice and professional sounding on the phone. I explained my problem, which was just a clogged guest toilet, no real emergency. He said hes available and was here in about 10 minutes. 10 MINUTES! I called them 54 minutes ago, and hes already fixed it, cleaned up, left, and im writing this review.
As he fixed it I asked if I could watch (I like learning) and he explained everything he was doing as he went. Also answered ALL my questions and concerns, and gave me very helpful suggestions for the future.
They were fair priced (I know what our previous plumber charged us), especially since it was evening they didnt charge an after-​hours fee or anything. For all my future plumbing I will be calling these guys, id definitely recommend them.