Acorn Tire Naper West

Have been going to this location for a few years out of convenience, but during the last couple of visits have found the service to be less than desirable. Requested an oil change an a lightbulb be changed and when I turned on the lights that night, the bulb was still burnt out. The bulb had to be replaced by someone else. Fortunately, Acorn apologized for the inconvenience and credited us, but I question the what else they are not doing correctly. Was quoted $ 430 for spark plug replacement, which is highway robbery. For an oil change, this place is fine, but take your automobile elsewhere if you want quality.

Be aware please do not bring your cars here! The mechanics are incompetent. I brought my BMW X3 in for issues with AC. I was suggested to do a recharge which I was told should take care of the AC and at that time they would also put in a dye to see if there were any leaks. I was charged $ 189 for the service. 4 days after the Ac was not working again at that time my husband brought back the car in again to figure out what was happening. Acorn Tire at that time checked for the leak and could not locate it and decided to put more Freon in along with a dye and asked us to return again in 2 days (for the third time) to see where the leak is. After bringing the car for the third time they still could not locate the leak and now suggested to have another thing looked at which was now going to cost me over $ 1,900.00. Keep in mind they are still not sure that this will fix my current problem. We decided to wait and research more on the suggested service. That was on July 2^nd that we visited Acorn tire.
On July 14^th I took my car into BMW dealership for yearly maintenance service and to my surprise I was told that my car was missing the Skid Shield which is like a panel/​cover that is placed under the car. I asked them is it anywhere near the AC system. They confirmed that yes it is. I was stunned and right after the services from the dealership I went straight to Acorn Tire and spoke with the Manager. While waiting in the shop for the fourth time the Manager comes over and quietly whispers and confirms that the panels are still sitting in the back and apparently his excuse was since they were busy on the day that we last went they forgot to put it back on. He continues to whisper and tells me that they’ll «take care of it» for me. Like they are doing me a huge favor by fixing it for me.
This was surely Red flag! For me. Know I get the feeling what if they are trying to sabotage my car as the AC system never gave me trouble at all. It worked perfectly fine in the prior summer. I took the car in for something else in December what if they screwed up something at that time. Well I will never know now.
Now on another Issue I had purchased 4 new tires from them for the same car along with warranties. I was told these would cover parts and labor for the time that they were under warranty. After getting the tire installed I had nothing but trouble with them. If it wasn’t a flat then it was always pressure issues with them. It came to a point that one of the tire would need to be replaced. I was told that it would cost me additional for the new tires I explained to them that they are under warranty and should not be costing me to get them replaced. They kept insisting that its not and that it shows nothing in their computer system. Luckily I had saved my receipt from that purchased and showed it to them. It clearly stated that it would cover parts and labor. Still they were trying to get the labor cost out of me. I did not give in. I was just relieved that I had saved that receipt.
We for sure won’t go back here, considering they screwed two things up. If you want my advice stay away from Acorn tire, I used to think you were great.

This is my regular oil-​change spot. The price is typical, they are fast, the waiting room is clean (plus free wi-​fi/​computer access), and every 6^th change is free.
They have never tried to push additional services on me. When they notice a problem, they show me what’s wrong and explain the repairs with a detailed estimate. If I’m not ready to take on the expense, they tell me how long I’ll last before it becomes a big issue.
If there are any specials, coupons, or deals available, they let me know. I don’t have to bring in the coupon to get the coupon deal.
I would trust them with any car issues. They really try to do right by the customer.

We’ve been going here for a few years now and everything was fine… until this last time. Went in for a break check and came out with my car sputtering and dying out. Apparently, when they checked the brakes, they didn’t put one of the spark plugs back.
So, I had to go back a second time. They fixed the spark plug and everything was fine until my hubby and his dad decided to do the break repair job themselves, since Acorn would have charged over $ 500 and they could do it for about $ 50. Went to take the tire off and found out Acorn had completely damaged one of the bolts holding my tire on so it was impossible to get it off. SO, we had to take it back A THIRD TIME.
While waiting in the shop for the third time after taking my brakes to get checked, the manager comes over and quietly whispers that they’ll «take care of it» for me. Like they are doing me a huge favor, fixing something they broke.
We for sure won’t go back here, considering they screwed two things up that had nothing to do with the initial problem my car was having. Boo, Acorn, I used to think you were great.

This is my «go to» oil change place. I have used their locations on E. Ogden (Naperville) and Higgins (Hoffman Estates) as well, with the same results everywhere: fair to excellent prices on oil changes, good service, okay wait times, and, most importantly, NO PUSHY SERVICE. Now, they do suggest other things to be fixed but don’t use the annoying «are you sure you want to take chances out on the road with that?» line. A word about those «suggested» repair items: most of them are a scam… quick tip: if anyone tries to sell you a power steering flush or fuel injector cleaning… never, never, never do it. They are two of the biggest rackets in the auto service industry. But I digress. I do have to dock these guys as I never can seem to get out of here in under 45 minutes for a simple oil change.

These guys are the real deal. I got great service beyond what I expected.
I thought I needed new tires after I went to a different tire place earlier in the day and they quoted me $ 300 for a new set. I had brought my car in because it felt wobbly when I drove above 40 mph. They promised they could complete the work within an hour and 15 minutes. After 90 minutes, and they hadn’t even started working on my car, I left for an appointment I couldn’t be late for.
I later drove over to Acorn. They saw me right away. They said I didn’t need new tires. They balanced my tires for $ 28 and I was ready to go after 45 minutes.
They were professional, explained things thoroughly, and ended up saving me $ 270+. I’d go back to them in a heart beat.