Amazing Taxi

It shouldn’t be this hard…
Forced to use this service because the place I need to go to doesn’t employ any drivers, they basically outsource to this company. The first time an Amazing taxi showed to drive me, I walked up to the car and immediately, 10 feet away, could smell the stink of cigarette smoke littered in the air. Stepping into the car I had to immediately roll down the window and was still suffocating from its reek; my head basically out of the window the entire drive.
I let the company know as soon as I arrived, and asked them to either find another driver or company. «Ok». Well the ride sent to bring me home was then of course the very same driver. When I arrived home I had to shower and wash my clothes it was so bad.
Once again let the company know and the ride service.
Next day, they send the same smoking driver. Who is literally smoking in my driveway when he pulls up. So I decline the ride. Let the place know again.
Next day after that, the SAME driver shows up. That’s 3 or 4 times. Decline again. Let the place know again.
Next time again, a different driver finally shows up; apologizes, and everything seems fine. But then when I need a ride back, the smoking driver emerges again. I’ve lost count. How many times do I have to say «No»; no means no, stop raping my lungs.
If you don’t mind smelling like an ashtray, this is the company for you. If you like to breathe oxygen, I advise finding another service; Über doesn’t have any policy on smoking drivers, but Lyft does. Go with Lyft.

Just cancelled on me – 30 minutes before they were to pick me up. Fortunately I managed to get another cab from Naperville Best Taxi. I’ll never call this place again!

Yikes. I am absolutely floored by the complete lack of service we received when my friend reserved a shuttle for her wedding and it never showed up at the hotel. After my other friend was hung up on by the man working the phone, I called.
To make a long story short, the guy answering the phones kept telling me he didn’t usually work the phone, he couldn’t get in touch with the owner, there was nothing he could do, and he was working on finding someone but it didn’t look likely. I asked him if he even planned to communicate the fact he couldn’t find someone to pick us up, since he told my friend he would see what he could do. He snottily responded «Look, if I were you, instead of wasting your time talking to me, I’d find another way to get to this wedding on time.»
I get that mistakes happen. But when a business does screw up, an apology is necessary. If you really want to go above and beyond when your business drops the ball, provide contact information for other taxi companies in the area. Luckily, we did make it to our friend’s wedding on time but it was due to our own follow-​up and problem solving. Would absolutely not recommend for any scenario where timing is important.

A very close friend arranged for Amazing Taxi to provide a shuttle from the hotel that we were staying at to her wedding ceremony.
We were all ready to go at the time that the shuttle was supposed to be there. After 15 minutes, I called the company and the person that I was connected with told me that all the drivers are busy. I told him that this was prearranged and he told me he had no clue about this and was covering for the owner and was going to check on this. I mentioned, just so he knew, that the ceremony would start in about 20 minutes. He stated he would call me back. Everything at this point was acceptable, I presumed he was taking care of it.
I called him back about 7 minutes later. He snapped at me, told me he was checking on it and hung up while I was speaking. All I needed at that point was someone to tell me if they were on their way or if we needed to find another way, especially since my friend’s wedding was about to start.
If this person had no clue about this reservation, it wasn’t their fault. However, when someone was promised your services, the least you can do, especially given this very important deadline, is tell them if they can provide a service for you or not. And you could do that politely.

We planned a trip to Vegas and chose Amazing Taxi because the reviews, for the most part, were great as was the quoted price. I emailed Nick with our plans, time/​day that we needed to be picked up to head to the airport. I requested a confirmation back that everything was set and did receive that, so I thought there was nothing to worry about.
Well, then came the morning we were supposed to leave, our pick up time was set for 5:30am. We were all set to go, watching for the driver to come…5:20, 5:25, 5:30, 5:35, 5:40 nothing. We called the number we had and it sounded as if we woke up whoever was on the other end, my understanding was that it was Nick. He seemed clueless and said he would call us right back. Five minutes later we received a text, not a call, with our confirmation again. Apparently he dropped the ball and never actually made the appointment for us. We decided that it would be faster to drive ourselves and did so because it would still be another 10 mins or so before anyone would be at our house, making it 30 mins past the confirmed pick up time. SUCH A NIGHTMARE!
This was our first time using Amazing Taxi and it will be our last because it was AMAZINGLY AWFUL. Luckily we were able to race to the airport and catch our flight on time.
Good luck if you choose to use them.

I was visiting my daughter in Aurora and she was going to take me to Midway when I was going to leave. Unfortunately for me she got called in to work so I had to find an airport shuttle or taxi service. I made three phone calls and even though I ended up getting a ride from one of my daughter’s friends, I wanted to leave a positive review for this company. When I called I talked to a man named Nick. He was very personable, informative and explained to me how the service and pricing structure worked. Next time I come for a visit I will remember to call this company and hopefully get to meet Nick in person!

What a nightmare!
Our VP was flying out of ORD to SYR and already had her trip delayed due to a cancelled flight the day before and was able to get a flight out on Tuesday. We needed a car service to transport her to ORD since she would be returning to MDW and therefore could not drive herself.
I used Unilocal to find a car service asap and called about 7 places before deciding on «Amazing Taxi». I booked the reservation at 10:23am CST using the email as instructed by Nick and requested confirmation 3 times. I was eventually told that a verbal confirmation would have to suffice.
Then I received an email stating «We are close to the pick up. I should have taken the information over the phone. That is a 1.5 hour drive at this time of day. She is going to be very tight making the flight. You can email the CC info when you like
Thanks!» Nick D
Amazing Taxi and Limousine
630−696−7285″
I called the VP who was NOT happy. If she missed this flight we would be charged very expensive fees and she would have to miss the business trip entirely.
Then the driver arrives at 5:11pm CST. The driver informed the VP that he was contacted at 5pm CST by «Amazing Taxi» asking to contract him to pick her up.
Then to top it off I received an email with an invoice for $ 84 from Nick! The driver informed us that we could pay their service directly because Amazing Taxi was charging them more which means they would charge us more for their lack of planning. I think 6 hours is ample time to get to her address by 4:45pm. If you couldn’t get there in time you should have informed us ahead of time so that we could make other arrangements instead of putting us in danger of missing our flight.
We are very disappointed and cannot reasonably try this service again.
I am glad that there are others that are able to use your service without this kind of issue. I sincerely hope that this does not happen to any of your future customers.

Affordable town car service but the guy I rode with was stressed as could be. His phone didn’t stop ringing and he was dealing with an associate that could find a house/​solve a problem if his life depended on it.

Nick and team are excellent. We have been using them for a number of years now for business/​vacation back and forth to the airport and for short trips around town on nights out. They are reliable, on time and making reservations is very easy. My husband’s mother uses them now as well. We’d recommend!

Nick and team are great. They offer clean cabs, great service and will get you to where u are going safely! Also, for business travel they take your flight number and know if your flight is delayed or early. I’ve been using them for 3 plus years after being disappointed with multiple other car service companies. Give them a shot and you will not be disappointed!

Used this service from a recommendation. Driver was on time and friendly, but was texting during the whole trip. I had to ask him to stop. Did not want to be involved in a wreck! Will not use again.

Fantastic Help. They have always gotten me a cab, at times on very very little notice. Always on time. Drivers are very nice, also Rebecca is amazingly sweet and pleasant to talk to as a dispatcher.