Brunswick Zone XL Naperville Lanes

Bowling is cool and all but in no circumstance ever order any food here!!! I was charged $ 16 for ONE order of nachos and only paid because my kids were hungry. This was nuts. I could not believe it.
When we got our nachos they had a very thin layer of criss crossed sour cream and literally no cheese!!! No dang cheese!!!
And I went back and asked for more cheese before I ate the second nacho and then they were so generous as to give me maybe half a cup
Of more cheese– for a 16 dollar order of nachos.
I don’t know what happened to management but RIPOFF!!!

I booked my 30^th birthday party at Brunswick Zone. Booking was easy — I filled out the online form and Jessica from the corporate office called me within an hour or so. From there I was easily able to ask questions via email or phone.
The party was scheduled from 8:30 — 10:30. We arrived at 8:00 and our lanes were already set up. Two servers stopped by and introduced themselves and the manager (Andrew) came by to show us where to go to pick up shoes for the party guests (about 25 of us total).
Andrew also stopped by a few times throughout the night to make sure we were doing OK and also allowed us to extend our lane time so that each group could finish their final games, which I really appreciated.
As for the facilities — well, it’s a bowling alley. The shoes were cleaner and newer than a lot of bowling alley shoes. We didn’t have any problems finding the right size/​weight balls. The lanes worked well without ever getting blocked. The bar was well set up and the service was quick so people were able to get their drinks. The bathrooms were clean. The food was good (wings and mozzarella sticks), especially considering that it came from a bowling alley.
All in all — great party!

I hadn’t been to Brunswick in Naperville in years, but remembered it fondly. My seven and three year old niece/​nephew spent the weekend with me, so I thought this would be the perfect place for them to have a great time. WRONG. We were there Easter Saturday and only a couple of the rides were working and several games were out of order, which I discovered AFTER scanning/​paying for them. It wasn’t even a busy Saturday due to Easter, but the place was still clearly understaffed. I used to love Brunswick and I wanted to share it with the younger generation. I never thought I would be on Unilocal giving it a negative review, but it ain’t what it used to be. The place is so rundown and neglected. It was sad.: (

For a children’s place the lack of security is a major concern. It seems like no one is paying attention and anyone’s kid could be taken without anyone noticing. This is very scary considering I came her to drop of my child for a birthday party and I don’t feel comfortable leaving her. So I am killing time by ordering buffalo wings which took a long time to get but are pretty good even though they are burnt (always kinda like them like that) overall security is my concern and I would not recommend for a children’s party but I would come back with friends and family if I were here to watch the kids.

Played 2 frames. 27 bucks for 2 adults and 2 kids to bowl including shoes. Can’t beat it. No smoke smell. 5 bucks for two games of air hockey too.

I have to say I was pleasantly surprised at how well the staff did for my son’s bowling party. Management checked in throughout the event. The host was very attentive and easily accessible at all times. Even the food was surprisingly good. A little too much salt on the fries though but still tasty. Really well prepared. and even kept heated. I like that the kids get unlimited food and drink. Most places give you the cheesy cardboard pizza or hot dogs and call it a day. Chicken strips were excellent. Just sort of sucks that grown ups can’t touch the food unless all the kids have eaten. Otherwise they won’t replenish. A couple of parents ended up ordering extra food, which there was plenty of food leftover. Just had to wait. This was comparable in price to other kid party venues. The place was extremely clean. Not run down at all and looked fairly new. Going by the look of the parking lot when you first pull up. The exterior can deceive you. I am told that there was some recent renovations but since I had never been to Brunswick Zone until my son’s B-​Day party. I wouldn’t know the difference. I really liked the fact that we were allowed to decorate the lanes and tables. Balloons and all It wasn’t necessary to have a private room which ends up being a waste. They gave the kids plenty of time for bowling. The laser tag was fun although the vest were a little heavy for some of the youngn’s. The Arcade was cool, even had new and working games which wasn’t a rip off Though one of the rides wasn’t working. I would like to give em 4-​stars but ill give em 5 because of it being on a Saturday afternoon which are usually hectic and crowded. The customer service made it relaxing. Overall I highly recommend this place for party and would definitely go back!_!

Brunswick Zone XL is the place to be! Come on in and enjoy the fun! Join the Bonus Zone for some great savings.
Enjoy!

Place smells like a deep fryer and is out dated and dirty! Told us bowling was an hour wait and waited an hour and a half left then they called to tell us are lane was open! Not a fan of this place

Huge place. It has arcade, laser tag, bowling and pool. Seems a little bit expensive for pool — $ 20 an hour per table. We ended up playing an hour of pool. But, it definitely looked like a place to spend a day.

Since writing my original review, which wasn’t too good, the general manager has reached out to me very graciously. For this customer service, I revise my review. Brunswick XL is a very fun place for all ages. Highly recommend for well priced amusement. Thank you Joe R.

I came here with a group for my family reunion on a Saturday. Originally we made reservations because we just assumed it would be busy on a Saturday. However when we got there it was quite the opposite. They had a summer special going at the time where you can bowl three games everyday which was a really good rate so we ended up doing that since it was cheaper than doing the regular rate. I’ve been to the Brunswick in Georgia and they have more of an upscale feel. This one was more like an old school vibe. They had a full arcade, laser tag, and Carnival rides so this place is perfect for all age groups. Also they have great specials to where you buy certain good items you get a $ 10 game card. The food was ok typical bowling alley food and the managers were really nice. The only thing bad I have to say is I wish they had assistance with setting up the machines for games because I’m totally clueless. However I definitely recommend guys location for the family!

Brunswick, your billboard on Ogden Ave, picturing professionals in fancy attire with cocktails, is not fooling anybody. lol –This is not a classy hangout and your clientele is largely under the age of 10! It’s like a bowling alley meets a parking lot fair. That said, my kids have been invited to parties here for eons. Since before it was named Brunswick. And every invite they have received for Brunswick parties, they have been excited for me to RSVP.
I am no bowling alley chick, and I have only worn rented shoes twice in my entire adult life. So, while I cannot review based on my own bowling experience, I can review on what I do know. They handle kids’ parties very well. They have always been staffed with people who seem to enjoy their job. They’re organized and friendly. And with bowling, pool tables, arcades and small amusement park type rides (and a bar), they can keep a very broad range of ages happy. The facilities are clean, despite the rather unsightly building and parking lot. The food is really not bad for this kind of atmosphere. I expected something along the lines of Chuck E Cheese and they certainly proved me wrong. The pizza isn’t bad and the typical fried foods they offer were not cheap tasting, stale, nor served lukewarm. While it might not sound like a glowing food review, it only takes eating bad «kids’ party place» food once to know what I’m speaking of.
Let’s be honest. I am not going to hang out at Brunswick on a Friday night. But, if you’re a kid or a tween OR you have a bowling ball bag with your initials monogrammed on the side, you will probably like this place.

I’m on a bowling league and we bowl here every Thursday evening. I’m not much of a bowler, but it’s always fun. Brunswick Zone has a lot of lanes, tons of balls (if you are like me and don’t want to haul one around all the time), the shoes are decent and well-​priced for rentals if you’re in a league, etc. No complaints here!

Came in a few weeks ago for some cosmic bowling and games. To make a really long story short we ran into a whole slew of issues. The people working the mini rides near the entrance were horribly understaffed. There must have been 50 kids down there all wanting to go on all the rides and only two people operating them. So the employees were rotating around from ride to ride, while kids would be standing upwards of 15 minutes waiting to go on anything. Then a bunch of the arcade games were just taking our money without giving us credit to play the game and the girl at the game counter accused us of lying to her. Nope. I’m not lying. It showed my balance on the electronic thing-​a-​ma-​jig, I swiped my card, saw it deduct, and nothing. And finally, I ordered some food at the food counter and I must have waited 25 minutes for a burger. It was pretty good though for bowling alley food.
So why the 4 stars then? Well, all this aside I was pleased with how they handled these issues. The girl at the food counter gave me a free refill of soda, and the general manager on duty gave us passes for our family to come back for free bowling, shoe rental, and soda. I’m telling you, when a business makes a mistake and they make up with it with good customer service, that’s all that really matters. Because when someone walks out of your business pissed, they probably won’t come back. But in this case, we will.

Great place for family fun. They have 40 lanes for bowling, pool, arcades, merry go round, bumper cars and small rides for the little ones. There’s also hot food served like chicken fingers, fries, pizza, etc. There’s a bar for beer and other alcoholic beverages.
Great place for birthday parties and other family and business parties.
The service is pretty slow but then again we came on a Sunday with all the leagues playing.

We went here today with the kids. There was one person working the register/​shoe rental, with a long line. We were finally issued a lane, but the table and chairs were trashed with soda drippings and food left by the last folks; we couldnt even sit down. We pressed the service button and waited… nothing. I walked around and not a server or employee other than that one overworked cashier in sight. I was not the only one there shaking my head. I went to the sales office… empty. The place was an unsupervised mad house. We got a refund and left… thats it for this spot.

Awful experience.
group of 6, lane 12, the computer didn’t register our spares and strikes… after 4 times of editing the scores on our computer, we told the worker and he transferred lanes for us
New lane #11 seemed great until someone from lane 10s balls accidently went down our gutter. The worker sprayed a bunch of shoes and took 5 minutes before resetting our lane. Then it only let me bowl once in the game instead of twice. So the person after me only had half her pins. We kept having troubles and the worker wasnt very helpful.
The bartender also took 5 minutes to pour a blue moon when nobody else was there.
Disappointed with the service here.

XL is an appropriate name for this bowling alley. Not only is this a cosmic bowling place, but it has an arcade, small amusement rides, laser tag and a banquet hall under one roof. We came for a season-​end party for the ASAI (Amateur Speedskating Association of Illinois) and certainly got our money’s worth for the food and games.
The banquet hall is not in sight of the bowling lanes, so you do not hear the sound of pins falling and bowling balls while you are having a meal or meeting in the dining area. Better yet, this place has respectable pizza that is far better than what you’d expect from «bowling alley pizza». They even brought in trays of fries for our group and those were great too. Their chocolate chip cookies were great too, though they were served ice cold. That did not go over too well with everyone.
The bowling lanes are digitally controlled, so any problems with side bumpers or equipment malfunctions can be handled remotely. In some cases, the attendants knew f the problem before we could walk over to tell them and they remedied the problem remotely. Service at the bowling lanes is certainly not an issue here.
The laser tag game was fun, although some of the vests were not functioning properly. They had extras in storage and swapped them out if you complained about a problem. I ended up playing 3 rounds of laser tag. The game is fun and seems to go so quickly, even though you get 10 minutes of playing time in each round. We received detailed stat sheets at the end of each round to demonstrate how each person did in their group.
Overall, this is a great place for a party, and not just bowling. Made for a fun 4 hours of play for us.

This is a great place to come any night of the week.
From the outside, you would have no idea how big it is inside. They have a huge bowling area with a nice bar. Even on a busy Saturday night the wait was only a few minutes. The games are a little pricey but from what I hear they have week night specials.
The unique part of this «bowling alley» is all the other features. They have an arcade with the best of the best games. It reminds me of Gameworks or Dave and Busters. They also have a carousel and laser tag.
Tons of stuff to do for kids OR adults.

This large (40-​lane) bowling alley has more than just pros and amateurs going for strikes and spares… it’s got lazer tag, a large-​ish arcade, bumper cars, a carousel, and other small-​scale amusement park rides. That’s what gives this Brunswick the ‘XL’ in its title. Fun fact: this place used to be called The Great Odyssey.
Played a few $ 1 games on a Monday night, and it was fairly crowded. The employees seemed pretty chill and down-​to-​earth, and the patrons (e.g. large groups of middle-​to-​high schoolers) weren’t TOO annoying. Didn’t have any food or drink, so I can’t comment on that.
The venue appearance was clean enough, although their arcade works on a card swipe system, so naturally you have to buy a card (only a buck, but still) before you can play any games. They had a couple pinballs and light gun shooters (including House of the Dead 4 and Time Crysis 4, both new and shiny), as well as a shooting gallery and a DDR-​knockoff.
Pretty cool place, whether you’re 8 or 88.