Caruso Management Group

Caruso took over our HOA. Then proceeded to start charging me $ 25 dollars a month for a «Missed payment». When I called them, they said it was from the last management company, and they didn’t know exactly which one I had missed. My records showed none. Now while trying to straighten it out, my late fees have run up to hundreds. You can’t get anyone on the phone that will do anything but take a payment. Horrible customer service. To top it off, our neighbor just sold his house, and these shysters charged him $ 500 for a letter stating his dues were up to date, oh and another $ 100 for «Rush (within 30 days) service». I looked into it, $ 100-​$ 150 is the norm. I have talked to our board members, and they are looking into it, but it’s too late for me. If you have a vote, and someone suggests these rip-​off artists, run away.

How this company is in business, I will never know! Everyone who answers the phone is rude. It is a total inconvenience for them to answer your call. When they do answer, they are condescending, arrogant, insulting, brusque, bad mannered and uncivilized. A property owner would be crazy to work with them. In this day and age, it seems impossible to me that a company like this would not put customer service first. Shame on you!

I have been dealing with Caruso Management since the early part of 2014. The condo association where I live hired Caruso to run our previously self managed complex. All I can say is what a difference hiring a professional management co to manage our complex .The property manager Dave is as nice as they come. Dave has turned the property around, handled parking problems, cleaned up the outside common areas. The owner Marsha manages our board meetings and is accessible to answer any questions we have. Thank you Dave & Marsha

I haven’t had too many issues with Caruso until recently. I checked my bank statement, as I do on a daily basis, only to find that they deducted my HOA dues TWICE!!! The lady on the phone was helpful, but she said that they didn’t deduct our January dues because they were behind, so they thought the only normal thing to do was deduct January AND February at the same time having over $ 400 taken from my account. When I asked to get the money back, the lady told me that it will take 4 – 6 weeks for a refund but I could just use that as a credit. Really??? You can take it out of my account as quick as you can snap your fingers, but you have to have over a month to give it back to me? She said my town-​home community was the only one that this happened to. How is that possible? It makes no sense. Not to mention, the HOA dues keeps going up every year! What in the world is all of this money paying for? I don’t understand why our HOA board keeps hiring them. This is beyond ridiculous.

still waiting on my deposit from almost 4 months ago!!!
marcia won’t take calls and the incompetent staff can only say, like trained monkey’s, «its in process» wtf! this «management» company is a joke!!! scam!!! do not sign anything that requires a deposit upfront! you will never see it!!!
turning this over to my attorney!!!

This is a very bad management company. Their customer service is horrible. They don’t answer the phone and when they do, their people are arrogant, bad-​mannered and plain rude.
They hired a company to do roof and siding work on the townhouses in my community. During the roof work several window screens were badly damaged (beginning of the Summer!) and by August they haven’t been replaced yet!
During the siding work, workers stepped on the AC compressor of my unit, dislocating it, causing a total leak of the refrigerant and damages beyond repair. I now have to shell out $ 3000 to replace the compressor and the management company doesn’t even return my calls to find a solution on how to hold the siding company accountable. I might have to sue the association and Caruso Management in small claims court. Maybe that will get their attention.
I would give a zero star, if this was possible…

This company supposedly «manages» the HOA I live in… terrible customer service! And the word «management» doesn’t even belong in their name. I’m not sure how they keep convincing the Board of my HOA to keep hiring them (they must be super cheap or something), because I simple can’t figure out what EXACTLY they do for us! And when I contact them with legitimate HOA issues (a dying/​falling tree on HOA property, loose monkey bars at the HOA park, aerators not working in the ponds, etc), there is never ever ever ever ever any follow up that I don’t initiate. The HOA Board President (who is NOT paid) has to respond to me instead of this firm we are all paying. Zero follow-up…zero accountability… zero pride in their jobs… zero customer service… ZERO STARS! DEAR HOAs… PLEASE FIRE THESE GUYS!

If there was a zero, I would choose that. I had the horrible displeasure of dealing with these people that are supposed to be assisting us. I was transferred to someone regarding my outdoor faucet and doorbell. Two weeks went by and no phone call back. I called them again and was transferred to yet again… a voicemail! She ended up calling me back. She was rude arrogant and didn’t provide me with any details regarding putting in a work order for my faucet. I called back the receptionist and refused to talk to that person I had just dealt with. I received a voicemail later saying that to fix my outdoor faucet to turn it on and wait 5 minutes. ARE YOU SERIOUS??? Duh, don’t you think I tried that? I should have had a plumber come out, but what I ended up finding was that the water line was shut off to that faucet. Rude.

This is one of those there ought to be a law type companies as in there ought to be a law that they are permitted to use the word management in the business name.
Do not expect competency from these people or decency or a return phone call or a response to a request because you will not get one.
Zero stars would be one too many

The Property Manger Never I mean NEVER picks up the phone– they never commit to help with anything and they always give you a different number to call. WORSE management company ever. ZERO stars!!! this is money down the drain.

I have been with Caruso Management for 3 years now. As for services go I haven’t had any issues with our exterior maintenance. That’s the only reason why there is even one star. Customer service should be the number one priority and since we are the ones paying for their fees, you would think they would try to help us out more. However, I do not receive replies to my email in a timely manner which is just very unprofessional. It took one week to get a response! The person I spoke to one the phone was a nice lady, but her supervisor was rude. I feel as if they are understaffed and just trying to plow through as much as possible with complete disregard for their client’s satisfaction.

I wish I could give zero stars! Worst company I’ve EVER dealt with. I have called so many times that I have their phone number etched in my memory. I am trying to get answers regarding an issue with my property, and nobody will call me back despite my numerous phone calls and emails. I have no idea what to do! As a homeowner, am I just stuck dealing with this madness? I’ve tempted to stop paying my HOA fees, but then I’m sure that will reflect negatively on my credit. There has to be laws out there to protect homeowners against the inadequacy of poor homeowners associations!

I have never responded to a request to write a review but I feel like I must share my experience as I see thees other negative reviews. Caruso is our management company in our association. I sent a request to them to help us refinance our house. They completed the paperwork fast and we were able to close on schedule. They did a wonderfull job in follow up by calling to ask if we needed anything else. They did very well for us.

Not sure what’s up with all of these reviews, but I recently had the pleasure of dealing with Caruso management on a professional level. I needed closing documents immediately and I contacted them for some assistance. I was transferred to a gentleman by the name of Mark in the closing department. He was professional, courteous, prompt and more than willing to assist with what I needed. He advised that I needed to order documents through a third party website, Homewisedocs and provided the link. Unfortunately, a few days after placing the order, Homewise accounting department sent me an email to notify me that there was a mistake in the way the order was placed and they had to cancel my order. Time was of the essence in this situation and I had no time for them to charge my client’s card again and reprocess my order. I quickly called Mark at Caruso to see if he can help. He took immediate action by addressing my concerns with a Homewise rep. He even went above and beyond and had a homewise rep contact me directly to assure me that my order will not be cancelled and they will credit my client’s account. I received my closing documents with a few days to spare. Thank you Mark at Caruso for your professionalism, courteousness, and efficiency.
It is always nice to deal with Management companies that have great customer service and go above and beyond to help you get your deal closed. Thanks Caruso.

A pain to deal with just to pay your HOA dues. They have a broken credit card processing link on their website, couldn’t care less about fixing it, and use it as an excuse to charge late fees. I can’t figure out why anyone would do business with them.

RUN FROM CARUSO!!!
I think this is the first bad review that I have EVER wrote…
My wife and I were stuck dealing with Caruso Management for about 5 years.
Over the 5 years we had SO MANY negative experiences while dealing with them.
I don’t understand how they are still in business and treat people the way they do???

Caruso doesn’t even deserve a single star. Other than dealing with Comcast a few years ago before they revamped their customer service, I have NEVER, and I mean NEVER dealt with a more unprofessional staff.
Be prepared to have to email and call several times before they will MAYBE if you are lucky write you or call you. I requested a car pass from them over a month ago, written, called… no car pass. It took a month to get my pool pass (during which time I could not use the pool). Then when I finally got it, I was locked in for 20 minutes. Since the on-​site person doesn’t answer the phone and Caruso is useless, it took 2 friends who happened to be coming over for a swim to break me out of the gate. How embarassing is it to invite friends over to your pool then have that happen?
When the on-​site guy finally showed up he was angry with us for being at the pool too late with the door propped open.
Don’t use them. Please. Your tenants will hate them.

I also feel as if this management company is worthy of ZERO stars. I have never had the displeasure of dealing with such unprofessional people. Their personnel consists of uneducated, unskilled, incompetent employees that are immature and would be better suited working a drive-​thru. I take that back… I am not sure that these people even have the skill set necessary to work at any national fast food chain. The managers at this company have several times hung up on me, bullied me, and talked to me like a bunch of street thugs.
If you are interested in horrible customer service, being mistreated and neglected and don’t care about your money, assets or pride this is the place for you!

I couldn’t agree more with Jim S.‘s review. We sold our condo that was managed by Caruso in Naperville. While all went smooth on the end of our lawyer, agent and buyer, Caruso was the jagged, pointy boulder in the road of our house selling journey.
Caruso Management Group requested a certified check to be sent overnight to cover closing costs. Fine. We did exactly what we were asked and the USPS pulled through. Caruso did not. A week later during closing, Caruso claimed that no check had been received. The USPS confirmation was clear and someone at the office signed for the package and check. However, this is where things get sticky. No one in the office can find our cashier’s check. Our money went mysteriously missing. Our closing was delayed. We pay the requested money, again and this time, in person, with cash.
With tax season right around the corner, Caruso Management is begging to be audited. Tax man, cometh!

Run don’t walk away from this so-​called management company. We never had a problem with our old management company for our townhomes association for over eight years. As soon as Caruso took over, they started treating residents as if we were inmates.
One association member had to fax in Caruso’s «census» form six times before Caruso could enter the information! With me, even though they had my phone number and email address and communicated with me on both, they never processed my auto debit information and never contacting me, filed suit instead!
Go somewhere else for you management needs or you’ll pay the price of their incompetence too.