Collision Centers of America

OMG!!! You guys always do excellent work. The staff is always courteous and professional. I can’t remember the guy’s name who assessed the damage on my car but, he is such a nice person. My expectations are always exceeded. Keep up the GREAT WORK!

Now it’s called Abra Auto Body at this same address. I’ve been here when it was Collision Centers of America a few years ago and it was good and that’s why I requested for the same location again. But found out they changed their name through insurance. This time I took it in for a bumper collision and I got the vehicle back in 4 days. Great work so far — all cleaned up and nice. Service was good and responsive. Estimate took less than half an hour and was kept up to date on repairs and any new repairs through texts and calls. Hopefully they keep up their great service up!

ABRA took care of my car after a freak accident of a construction sign flying across the expressway and damaging my car. I decided to go with an auto body shop that works directly with my insurance to make it easier on my end so they could work with them directly, instead of having to pay for $ 2,500 repairs and waiting to get reimbursed.
ABRA’s service team was very welcoming and took care of all of my needs. The mechanic that was going to do my repairs was injured shortly after I dropped my car off, so they towed it at their own expense to their facility in Berwyn.
Berwyn kept me up to date with my repairs. However, my car came back to Naperville with a small area of damage from the sign still on the bumper. They sent it back to Berwyn without any problems and it was finished in another 2 working days.
Today I picked it up from Naperville and it looks GREAT! They replaced the passenger windows, passenger mirror, many dings/​dents/​grating along the entire side of the car, panels, molding, bumpers, tail light, did a new paint job on the damaged side which matched my car’s color perfectly, etc. (The construction sign did a good amount of damage!)
Now I think I’ll have to bring my car back someday just to have them «spiffy up» my driver’s side a bit to match my shiny new passenger side! Thanks, ABRA, especially Ryan at Naperville and Joe at Berwyn. They work directly with Enterprise which made getting my rental car really easy as well. My experience with them was much easier than anticipated and they met my expectations on the repairs to my car, which left me a satisfied customer.

Estimate was a lot higher than others, and they weren’t as friendly or hungry for the business. Went somewhere else.

*THE WORST!!!*
These guys are so beyond incompetent it’s hard to fathom how they are in business. We went by to get something out of our car that we’d forgot and were blown away. They hadn’t sealed off our car so a thick white layer of heavy dust coated the ENTIRE inside of our vehicle, and everything that was in it. Our leather seats took the least hit while the fabric and carpeting and everything we’d left in the vehicle was nearly ruined. It was so unbelievable that we took photos to show our insurance agent. After flubbering an apology, we left with their promise to have our car completely cleaned/​detailed. When we were called to pick up our car we noticed the steering wheel looked misaligned. When we went to leave their parking lot we realized the unbelievable — they hadn’t even fixed it!!! They were all running around finger-​pointing the blame. So, what exactly had they been doing with our car the whole time? It took another 7 business days (10 ten days) for them to ACTUALLY fix it before we could get it back. When we finally got it back, they had not had our vehicle detailed, as they had promised. We had white dust showing on our clothes until we took it and had it professionally cleaned, and at our expense. It was horrible. These guys are a disgrace to the body shop profession. Let this serve as a warning + don’t learn the hard way like we did. These guys are a nightmare. They worked especially beyond the ordinary to earn every fraction of this rating.