Exel Direct

Could I give 0 stars? One is too much. It seems they change their name to mxd group now.
The custom service one guy offered there really sucks. I called custom service this noon to ask for my tracking information. It’s already been 10 days since my order’s been shipped while there’s still no information available online. The first person answering my call was fine. Though she cannot answer me directly, she transferred me to another guy. While, for the second person, I do not know who pissed her off today, she repeated the useless saying that «you’ll receive the call when it’s arrived», and hang up rudely just because I couldn’t hear her clearly.
I hope costco could stop the corporation with this delivery company.

–10 Star Review for Exel Direct in the bay area. Sorry I could not find a Unilocal account for it!
I order $ 2000+ in bedroom furniture from PB for a birthday gift. Exel does not deliver after 3PM on weekdays (umm do they realize people work?). They only deliver on Saturday’s every other week. So I had to wait an extra 2 weeks to schedule my delivery while my furniture sat in a warehouse. When the 3 men arrived at my house to set up and deliver the furniture. they did a HORRIBLE job. The sleigh bed was put together half a** and the slats had a 2 inch gap between the posts. The first dresser was brought in placed in the correct bedroom. now onto the second dresser. The guys were fairly quick in bringing the furniture up so when it was taking an extra 15 mins to bring in the 2^nd dresser I knew something was wrong. THEN I heard a HUGE clunk so I decided it was time to walk to the truck and check what was going on. I see the three men holding the dresser together trying to fix the crack and use a black permanent marker to fill in the scratches!!! It took all my might not to flip out on them! I refused the dresser and am still waiting after 10 days to receive a call to deliver the new dresser. I called today to get a status update and they have no news for me plus the order is on hold sitting in a warehouse waiting to be delivered… I am beyond PIS*ED!!!

If I could give this company 0 stars I would.
I scheduled a delivery for after 2:30 pm. They call me to tell me that they will deliver the items between 11 – 1. I explained to them that I could not be at home for the delivery and that the loading dock was already being used for a move-​in. They simply did not care.
I requested another time and they said they they could not honor scheduled delivery time.
Had to cancel my order with West Elm because of them.

If you’ve ordered anything from a Williams-​Sonoma company (Pottery Barn, West Elm, etc.) then you’ve probably dealt with this unreliable delivery company. The fact that they are the main courier for these brands makes me think twice from having anything shipped from them ever again.
After ordering a bed from West Elm that was backordered, we finally got a delivery date months later. A day before the delivery we got a call explaining that there were broken pieces in the warehouse, so we rescheduled for a few weeks later.
When the bed was delivered, the guys who brought it upstairs to put it together broke the news that the slats that came with it were the wrong size (in very broken English of course). A call to Exel meant finding out that these slats were backordered until March, 2 months from now.
So we scheduled someone to come back and take the bed away because now we had 2 beds we couldn’t use. But after some quick thinking, I realized I could make temporary slats, so we cancelled the pickup.
And of course someone arrived at our door at 8:30 in the morning to pick it up anyway. Once again in broken English, we were informed they were here to take it away. We told them we didn’t need them to. They insisted on seeing the bed anyway (why?).
2 days later? Another call from Exel, asking when we wanted the bed picked up. And so on (there is more to this story, as we ordered a headboard and night tables), but I’ll spare you the agony.
These guys are morons, and they don’t keep records of anything. Call them asking where a different delivery is and they can’t look it up in their system. And they don’t know what it is that’s boxed up in their warehouse that’s scheduled for you.
Stay away.

I agree 1 star is giving this company far too much credit. I might as well get a job there schedule a delivery man and actually drive the truck! I spoke to AT LEAST 6 different people who all provided me different and wrong information. I explained to them very clearly that I lived in a high rise and the elevator needs to be reserved. The elevator is closed from 12−1pm so they decide to show up at noon. They claimed they could not wait an hour to deliver the item and I would need to reschedule. I am glad I didnt take a day off of work because I probably would have crushed the man on the phone worse than I did when I had to reschedule. They explained to me that they can only put a note in the account about the 12−1pm window… sounds good to me they can just keep sending someone back since that seems to be efficient use of time.

I also have had the same trouble with this delivery company. Restoration Hardware used them to attempt to deliver chairs. I paid a hefty delivery fee, and for that I get a month of five differnt people calling me to try to schedule the delivery for the one day I am out of town. Despite my repeatedly telling each person that I needed a different day, they ALL said they would have to contact the routing department supervisor and then would call me back. NONE of them ever called me back. I still have not received my chair, it has been over a month, and I have no idea whether I will ever get them. I will no be buying anthing else from Restoration Hardware if they continue to use this company.

I wish I could offer zero stars for this business. They are completely inflexible and not representing their clients well. I, too, had a furniture delivery mess up that they had to come back for. It was infuriating enough to wait for them once; now, I had to do ti twice. It took 9 times to reschedule them. Eventually, I called the store where I bought the merchandise and pleaded with them to send an agent from that location who actually could set up the furniture. They did that and were great. I am filing a report with the BBBand have proof of their incompetence. If you have problems with them, don’t call the major retailer’s toll free line. Go back to the place you bought the items from and pitch hell in person. That will get your situation fixed, nothing else.