FedEx Office Print & Ship Center

I was extremely happy with how helpful Seneca was when I visited the store the other day. I had a lot of questions, and he went above and beyond to try and format a document to make sure it printed the right way. It was very busy in the store, but he never made my job feel less important because of other customers. Thank you for the great customer service… it’s a rare thing to find these days.

Believe this is my 2^nd time coming here. Both times received excellent service! 1^st time, while back, I had shipped out an eBay item I sold. That guy was really helpful. This time I needed to laminate my 2 — 17″ x 6″ art posters, which were starting to wrinkle if I didn’t get it «protected» & I didn’t want to frame them. So, I came here to get it taken care of. Before I cme here, I called & spoke to Michelle (pretty sure that’s her name), she was helpful & courteous. When I got here, she greeted me while she was with a customer (plus for acknowledging a customer), and Jon asked if I needed help, he was helpful & nice. He also warned me about the possibility of the lamination bubbling. The artwork wasn’t expensive so I wasn’t too concerned. One turned out perfectly & the other one had a wrinkled line, not too bad, maybe I can try to iron it out over something else. :p

I’m not usually one to write a review, but my experience at this particular Fedex, on multiple occasions, has been horrendous.
The manager is beyond rude, which would actually be tolerable just to get business needs met at a close location, but he’s also completely incompetent and ignorant to the facts surrounding international document mailing.
On top of this, more than once I’ve needed to use a printer and 2 of the 3 are inoperable. This also would be tolerable (hey, things break down) if this was actually sign posted, but I wasn’t made aware of the situation until after The machine had deducted $ 40 from my card. The manager was rude about it stating it had been inoperable all afternoon (so put a sign up?!) and then after 25 minutes of him seeing to other customers before tending to my refund (or to the pressing document I needed printed off and sent) I left for a different venue 20 minutes further than my base location.
In general, I have a very positive experience with Fed Ex, but this location needs a management shake-​up (and industry training on basic international shipment and handling) or to be shut down before it taints the entire brand.

Walked in before Christmas to send a critical fax. Last year I did the same thing, helpful staff showed me how I could be assured my fax was sent by showing me a copy of what was faxed with the faxing info printed on it. Was ignored for 7 minutes while 3 employees discussed some FedEx package problem. I was patient because it was almost Christmas and also time for the FedEx guy to arrive, but I was on a deadline as well. Faxing these two papers meant $ 2000 for me. Then I asked for the service I got last year and the teenage «manager» told me there was NO WAY that happened last year, that he worked there then and they had no such service. Told me to just use the fax machine. Oh, how I love being called an idiot by someone who isn’t legal drinking age. He told me to «buy a card» at the machine to use the fax. I bought a $ 5 card, and the fax machine did not work. «Oh», says teenager, «the Internet is out right now.» SO WHY DID YOU HAVE ME BUY A FREAKING CARD TO USE YOUR NON WORKING FAX? Then he refused to refund my $ 5 saying «you can use it in the future». Except I won’t. There’s a UPS store across the street and I will never set food in that FedEx store again. UPS store had me faxed and confirmed for $ 2 in 2 minutes with a smile, and they were about to close.

I’ve recently used FedEx Office to ship two separate packages on two different occasions. Each time, I was very impressed by their customer service. I basically handed them the package and they completed all the information. I needed additional packaging tape and they took care of that; no problem! Easy, in and out and confidence that my packages were in good hands!

Terrible rude woman didn’t even greet me when I walked in, just took one look at my box and said they weren’t gonna ship that then walked away.
It took the manager to walk and help me out to understand why. Y’all should be on the same page, even other people I know have had problems with her.

I really like this FedEx facility. Liked it when it was just Kinkos and think they are better now.
The staff is very helpful. From shipping to printing and copying. I am almost always unprepared for shipping when I get there and they either do things for me or help me figure it out. I once walked in with a laptop that I needed to ship to my wife in Singapore (there for work) they boxed it for me securely and helped me figure out the least painful ($) way to get it there.
I always have a high level of confidence doing business here.

We were in a bind because our wireless printer/​scanner didn’t like the new IP address we gave it, and we needed to send some tax info to a relative, so we decided to fax it from FedEx. The staff wasn’t overly helpful, and the fax wound up costing like $ 2.49… Note to self: Slap the printer.

I’ve been here several times for various projects and purposes and I have always found the staff to be very helpful with whatever I need. I’ve made posters for rallys and birthday invitations, and no matter what, they always help me make the best.

It was time to print out several copies of my 108-​page Master’s thesis, and I knew I didn’t want to use up a bunch of my own ink cartridges. I’d never printed anything through FedEx Office before, so I went online to see how it would work. Apparently you can set up a printing job online through their website, which is super-​convenient since I didn’t have to go there and wait! And I was really lucky, as I happened to be printing it out right at the tail-​end of a 50%-off online printing sale, which saved me like $ 24. Sah-​WEET.
When I picked up my copies the next morning, the girl behind the counter was friendly. One minor complaint: I asked for four binder clips, one for each copy, assuming that she’d give them to me for free since, y’know, I’d already spent a bunch of $$ there printing them out. Nope! Had to pay for a whole box. Not a big deal, but I kind of felt nickel-​and-​dimed. Giving out a few binder clips now and again CAN’T be a significant loss in sales.
I thought about using FedEx to ship three of my copies to my thesis committee (who are out-​of-​state), but the cheapest shipping option would have set me back at least $ 54…ouch. I decided to go with USPS.

$ 1 per page a fax seems high, but my antiquated fax machine (a Brother Intellifax950) died this morning, with its last breath it beeped and moaned «Machine ERROR 81» repeatedly until I mercifully pulled its plug and sent it to a better place.
Ok, back to Kinko’s. After trying to receive a fax from several other locations (thinking these small businesses may not know how to use their machines) I popped into Kinko’s. The girl behind the counter was a riot. I blabbed to her all about everything regarding this fax — a HUGE Fax drama, she even said she would give me a call if my fax ever did actually arrive that way I didn’t have to wait around.
Very helpful, again, not sure about the cost $ 1 a page seems high but I inherited my Faxosauras from my dad 15 years ago and never had to buy toner, etc. so I am not sure what the cost actually is per page.
The do offer a lot though, banner printing, book binding, business cards, copiers and WiFi.
10−9−07 6:10 PM
6 Hours later and what do you know I get a call from Stephanie at Kinko’s that my fax did actually arrive — not written in crayon like I had imagined, but close. We had another laugh. My bill for a 3 page incoming and 1 page out going $ 4.50 — not sure how they charge 50 cents in tax since that would be more than 10 percent and the tax rate out here is 6.75… oh well, finally the drama is finished.