H&R Block

I would absolutely recommend that you NOT entrust H & R Block with your taxes, and I’d recommend specifically against this office. I ended up interacting with the Naperville office as an escalation measure after a shortcoming in Countryside/​Lyons — I was told by H & R Block’s Escalation Services team that the District Manager there would manage my issue. That leadership is currently MIA: the district manager retired recently, and the individual serving as an interim DM is not housed in the office and is seemingly never available. I have been told by no fewer than 5 different individuals in this office that the most he or she can do to advance my claim is leave a message for the District Manager. I was told by Escalation Services, however, that the DM is not «client facing.» How anything gets done, then, is beyond me – seems the company’s purposely set up an infrastructure in which it’s not possible to get anything done. If you get a good associate who does his or her job, you’re in good shape, but if something goes wrong, there’s no meaningful recourse.
I’d recommend against using H & R Block for your services.

You would think after seeing the ads on TV and all the hype about H&R Block that they would deliver… Well in my case they did not! First off they neglect to tell you what your charge will be until the very end. I can’t believe they get away with this type of service. Fees and charges should be announced in advance and laid out for the customer.
Furthermore they charged me $ 290 for filing my returns, mind you I was only getting back $ 360 so where did the rest of my paid federal tax go? I’m not a tax expert but I have filed my own taxes for several years. I always felt that the return I received when doing my taxes myself was fair. This is the first year I feel like I was taken advantage of. The shills at H&R Block are the only ones I can point the blame towards.
I WILL NEVER RETURN TO THEIR SERVICES!

I went to this H&R Block based on Michelle H’s review. Couldn’t afford my regular accountant this year, and H&R Block had a special for a free easy return if done before the end of Feb.
I lucked out by getting Dan at this location. He is super nice and patient! Trying to understand taxes for me has always been like trying to understand a foreign language. I just let someone else interpret, and trusted they knew what they were doing. Dan was the first one to really take the time to go over and over it with me to make me really understand. And now I get it! I will definitely be back!

Me, I do my taxes myself. Quick, easy, and painless right on line. This year, my fiancée decided to do his himself, and somehow wound up rocketing himself into the next tax bracket with one simple keystroke. So while he’s swearing, I’m just sitting back giggling. So when he finally figured out what was wrong, and figured he would now have to struggle to get any response from the IRS (they love to get the cash, but getting it back is another story), I suggested seeing a professional would probably be the best course of action. So we ended up here. The woman, Nadia, who did the adjustments and such, was absolutely fabulous throughout the whole ordeal. Something that would have taken a very long time on your own, was cleared up in two appointments, and a few phone calls. And they only charged as a normal tax filing for the service. So I think next year when tax season rolls around, I’m going to give them a shot.