Hertz Rent A Car

Service at this location is exceptional since the new Management,

Terrible experience! Treated terribly — left to wait for a ride for an hour — charged for things that were NEVER explained — complete fraud. Brain B was particularly rude and unhelpful — completely unprofessional!

I used this Hertz location for the first time and was very pleased. On location pick-​up service was prompt, in-​office setup was speedy, and my rental car was clean and ready to go. When it was time to return my car, customer service was just as great. Great experience overall!

Generally, I’m very pleased when I rent a vehicle from this Hertz location. They are efficient. The customer service is always on point and usually the vehicles are current year, top choice, clean, good working order & always feel like an upgrade. With that said I’m quite disappointed with my last rental. Albeit, it’s a holiday weekend– but they put me in a piece of crap rental! The brakes are squeaky & the pads in desperate need of being replaced. The interior is spotty & it’s a rugged ride. I was traveling with my family to see relatives three states away & worried the entire drive about the safety of the rental vehicle. I rent to travel so I don’t have worry about breakdowns… rentals give me peace of mind in my travels. Not this one, I was left wondering why I’d spent money instead of just driving my own car! I roll with Hertz; but this last vehicle rental is an Epic Fail!
Year: 2014 Chevy Cruz!!! Not hardly current year. 38K mileage.
Two stars for the quality of my latest vehicle rental
Otherwise, the Hertz location 4 STAR!

My day started with an electrical issue on my jeep, requiring me to get a rental, possibly for the weekend. I was able to get a rental at this Hertz, with the understanding that I may have my jeep back quicker from the repair shop. The guy at Hertz was cool and said just drop it at the dealership when you pick your jeep up. I was thrilled to learn that my jeep would be done same day. I rushed back after work and picked up my jeep, leaving my rental at the dealership as instructed.
Fast forward 4 months. I was charged for an entire weekend of rental instead of the single day used. My contact at Jeep was super supportive, however the Branch Manager Matt refused to make anything simple or easy. I was eventually refunded 1 day of the over charge but was informed that his corporate refused to do anything else. This company demonstrates how to lose customers and they have absolutely no idea how to run a business that depends on customer service. I am now disputing the charge with my credit card company. I will never use Hertz again. Renter Beware.

*PlatePass issue update.
Contested tollway charges with proof multiple times since September 2014. It is now the middle of January 2015 & nothing. No response, no callback, no resolution, nothing except a response to my last review asking if I had received a callback. I have not. The fees have not been reversed on the toll charges which I did not incur & have proof I was no where near 122 miles from where PlatePass says I was. I feel sorry for others that have been a victim to these fraudulent charges, as I am told that this has been a problem for numerous people. I urge people to report this to the Better Business Bureau & media in hopes that this kind of fraudulent activity does not happen to others in the future. The disregard by the company for these issues by a third party — PlatePass — is saddening to say the least. I have not heard from either PlatePass nor have I heard from Hertz so I am under the impression that this money that was stolen from me is what it costs for me to learn never to do business with them again. I do not plan on calling PlatePass another 20 times to get the same condescending answers spending hours given the run around. I am not one to even leave reviews, much less a bad one. However, I feel that it is necessary to let others know in hopes that this same fraudulent activity does not happen to them. It’s one thing to have bad customer service. The fact that you get charged for fees you did not incur is a whole different & extremely disconcerting issue which they should be held accountable for.
*Previous Review.
Beware! Fraudulent PlatePass charges! My car was backed into sometime around September 2014 & the other drivers insurance insisted on supplying me with a rental from Hertz. Called to set up pickup. Was told to try a bit later as they were out to lunch or something — there was a note on the door. It was about 12:30 I believe. Come back around 4:30, still out to lunch or wherever they had to go. Waited 45 minutes until someone gets back with another customer who had been waiting there also. Found this a bit annoying, but whatever — this is merely an annoyance compared to the headache I had to go through after the rental was returned. Finally, I picked up the rental & it had not even been looked over like usual when I had rented cars from other companies. Me & my fiancé noticed the iPass transponder missing from the windshield holder & made it a point to use our truck if we had to use the tollway — basically, we did not use the tollway as we never found the need to. After returning the rental I get an awkward call a week later asking when I will be returning the rental which was already returned. I found this extremely odd but just let the associate know it had been returned already. I then notice a charge about a week later for supposed toll charges so I called. I was directed to PlatePass & given the run around over & over again. Finally, I got through when I called & filed a complaint. Didn’t hear back for a while — almost 2 weeks I believe — so I called Hertz Ogden office & was told numerous times from Hertz employees both from the 800 number linked with Hertz & associates at the office that they’ve had numerous issues with fraudulent charges & stolen transponders. I was then told that the associate would personally email PlatePass. I was told by PlatePass that supposedly I was 122 miles from where I actually was. I’ve emailed proof with credit card statements that include dates & locations proving I was not anywhere near these tolls. Another month has gone by & still have not heard back. It’s sad that unsuspecting clients are the victims to whatever the hell is going on with Hertz & PlatePass. It may just be around $ 40 but the fact that this is a reoccurring issue with multiple individuals shows the disregard this company has for its clients. $ 40 times how ever many individuals this annoyance & fraud has happened to can easily add up to much much more. And the fact that they know they can get away with it is even more worrying. Rent from them at your own risk but be prepared for paying for fees you did not incur or headaches trying to contest these fees with PlatePass all whilst they try to make you feel as if you were trying to get over on them when it’s truly the reverse. 1 star only because I can’t leave zero stars — or negative for that matter, especially for PlatePass & their condescending manner in which they handle their fraud business.

I have rented a car here in the past and booked another one. They worked with me on getting the price down and I’m apart of the Hertz Gold program. Points that you can use for rentals or towards airline miles. Why wouldn’t you do that if it’s free??? Get with the program people. On my previous rental they didn’t charge me for picking it up early. Maybe you just need to know how to be a hustler. I’m hustlin everyday. Take lessons from me. First ones free.

I had to get a rental car for when my car was going to be in the shop. My fiancé had already taken my car to get fixed, so I called this place to have them pick me up from work on my lunch and take me to the office to get a rental car.
After calling about three times with no one answering the phone, a guy finally answered. I was put on hold, and disconnected. I called back and the guy on the phone (I wish I remembered his name) said that was no problem and he would call me at 11:30 AM for the address and come pick me up. Well, he never called and I never got a rental car. Thankfully my fiancé got one through Enterprise at the repair place.
Worst customer service ever. We will never rent from Hertz.

Do Not Rent Here, I Believe that they are on Cahoots with the Garage Right Next Door. They Gave Someone My Personal DL # and I am in the Process of Filing a Police Report! My Car was Suppose to be Done in 48 Hours, 9 Days Later I get My Car, and Since the Guy at the Garage Kept BSing Me on When I can get my truck back, I took my extra key, and picked up my car. Well when the auto repair guy freaked out thinking I was bailing on the Bill, he was able to convince the Manager at the Location to give my personal information, and the guy he gave the info to, is a 7 Time Felon that Threatened to Come to my house and hurt my family if I didn’t pay my invoice. WOW, I guess we can’t trust anybody with our personal information not even a Hertz Rental Car Location. I’m in the process of pressing charges and suing Hertz. These guys are sharks, and keeping cars longer so they can pay people under the table at the garage that holds your car when you rent it!

I hate leaving this one star review because the manager was extremely friendly but… NO BUENO. I rented a car from Hertz. Paid all of my own ipass tolls both cash in-​person and online. After my rental I noticed a charge on my credit card from something called platepass. They charged be for two tolls I paid and two tolls that I never even went through. They also charged me an administrative fee of $ 4.95 per day for something I never used! No one told me about the platepass box until I started calling about the charge. Sydney was friendly on the phone. She stated that the box was in the glove compartment and sometimes they randomly pick up tolls even when theyre not opened and displayed. She stated that she was going to contact platepass and take care of the situation. I called a few days later to confirm this was done only to find she never did it. I am now in another country trying to deal with this third party vendor that I never contracted with, I never authorized to act on my behalf, I never provided my credit card information to, and I never USED! FRAUD. I will never use Hertz again, NEVER. Had I known the box was in the car and that it was faulty, I would have pulled it out of the glove box and gave it to the hertz employees before leaving with my rental.
Both Sydney and Frank are aware that Platepass operates faulty equipment and often erroneously charge customers when they shouldn’t but they claim they are forced by Hertz Corporate offices to have the platepass boxes in the cars. They told me of several other complaints they have received from customers regarding these phantom and often fraudulent charges from platepass.

I rented from them for 3 consecutive weeks. First week the car was very small and the AC didnt work. As we were transitioning from winter to warmer weather they may not have checked. When I called and told them– they told me to replace it at any outlet which I didnt due to work. When I returned the car– the girl on the counter refused to acknowledge it and said the AC worked fine. Well the manager had better sense to give me a coupon for 2 day rental. Second and third time the car was good but I needed receipts for toll and everything to file for office expenses. The girl behind the counter kept assuring me I will receive them by mail which I never did. At last I see my charge being charged but way after the project is over and I cannot bill it back to the client so overall a bad experience. They don’t know which cars will be available and always make you wait even if there is no one ahead of you. I gave an extra star coz the manager was better than the 2 girls usually on the counter.

This place is constantly busy. They are WAY understaffed. I waited 45 minutes with one person in front of me to get served. The manager on duty was nowhere to be found while the two people behind the counter were working their tails off. They were getting calls from other locations and there was a line backing up behind me. When I finally had somebody help me the service was spectacular. Karen was the best! She was thorough, walked through the car with me, and gave me some of the best service I have ever had. She was polite, courteous, and professional. The reason I am giving this a ⁴⁄₅ is because although I received great service the place is understaffed and needs to be managed more effectively.