Hhgregg Appliances and Electronics

Bought refrigerator yesterday and going to get refund tomorrow. Untrained employees. Delivery department not flexible and no justification/​explanation for delivery Windows. Lost my business forever. Salesperson was cursing another one in front of me and my family for commission before even we completed purchase. No one notice customer’s presence.
Stay away from this place. For the same appliances costco offers two years of the warranty instead of one from hh and better price. More reviews coming… tomorrow.

Manager is beyond rude and condescending. Spent 3 hours with a sales rep who clearly needed more training. Will never return and do not recommend to anyone. The manager was so rude we walked away from a written sale. They clearly do not need anyone’s business. They treat customers very poorly.

This review is for the delivery and installation of a washer bought from HHgregg.
We originally had bought a brand new front loader and had delivery set up for the next day (Monday). The delivery man called about 20 minutes prior to getting there which I appreciated. It was ultimately decided that the front loader was not going to fit in the closet so it was back to square one to find a new machine. The gentleman was very nice and did not seem frustrated that it wouldn’t fit.
We decided on a nice HE top loader to be delivered on Thursday. The time window for Thursday was 815‑1115. I received a call at 7am that they would be there at 730. Not a huge deal because I would rather them be early than late but why have a window if it is not followed.
There were two gentlemen that showed up. They walked in the front door and I asked if they had booties as they made their way up the stairs. They said they did not have booties. I asked them to remove their shoes as it is carpet all the way up to the washer and we don’t wear shoes in the house. I was rudely told that they cant take their shoes off and if they couldn’t come in with their shoes on, then I would have to reschedule. They did not explain why they couldn’t take the shoes off, just that they couldn’t.
After much back and forth, they finally gave in and took their shoes off. They removed the old washer and installed the new washer quickly. Another gripe is that the guy turned the water on to make sure it was working but left all the instructional manuals inside, so now they are water soaked and ruined.
Overall the washer is great and is a definite upgrade from what we had prior but the delivery service and installation definitely left a sour taste in my mouth and I will rethink buying in the future.

My friend and I went to the Naperville store early Saturday evening I was looking for speakers for a mobile device and she was in the market for a sofa. No joke 5+ visible employees and a manager and for over 20 minutes we tried to make eye contact with pricing questions and zip, zero not one iota of customer service. I asked at the register if it was common procedure to ignore customers. We may not have looked prosperous enough, but we both have jobs and ka-​ching it’s tax refund season. Your loss HH G. Forced to even give 1.

Conclusion… After the warranty company repeatedly sent out a repair person, they deemed the refrigerator a lemon and gave us a full credit for a new one. When we went back to look at refrigerators, our original salesperson Dave, remembered us, when we bought the fridge and what model. He was with us every step of the way obtaining our credit and helping us with the new purchase.
A happy ending, and thank you, Dave.

DO NOT USE THEIR DELIVERY SERVICE!
The delivery came over two hours AFTER the 3 hour window we were given.
The movers dropped the refrigerator while moving it down the stairs.
They forgot the gas connection for the free standing range and it will NOT operate without it. They will not be able to complete that service hookup until two days after they were first here.
Since I now have to hire a plumber to hook it up, HH Gregg Management will only compensate the expense of a plumber up to $ 80. I’d be lucky if that covered half of the bill for the plumber.
Totally abandoned the next morning with nothing but promises that the problem would be corrected.
Having said that, the sales guy, Oliver was fantastic at helping us pick the right appliance and a pleasure to work with.
In a nutshell… You get what you pay for.

I wish I could give NO STARS!!!
THEY WERE TERRIBLE DELIVERY MEN!!! DO NOT BUY AN APPLIANCE FROM HERE… OR I SHOULD SAY DO NOT HAVE IT DELIVERED. They delivered it just plugged it in and left. They did not level it… put the handles on wrong… and they doors were all crooked. They had NO PERSONALITY and they were rude and ugly. NEVER go here and the Manager RALPH hes a joke… he was telling me I was wrong and his delivery men would never do that… blah blah blah… so when he sent out a NEW team to fix it they couldn’t believe what they saw… enough said… THEY WERE TERRIBLE!!!

This was my second purchase, and I’m sorry to say, this will be my last from HH Gregg. Walked in on a Monday, made a deal on a washing machine. It was delivered to my home, and after the installation, the delivery man assures me the instruction manual was in the bag. It was not. I call the store, and I’m told by the manager who I dealt with that they can’t get me an instruction manual. ‘Call the manufacturer, they will get it to you’, is what he tells me. THAT IS CRAP!!! I spend almost $ 1000 on a new item and simply ask for the instruction manual that should have come with with the unit. They could have printed it online, and mailed it to me, I’d be happy. I’m still angry. That’s bad customer service.

On 4÷26÷14 Hhgregg delivered a washer, dryer and two TV’s to my house. They were also scheduled to hook up the washer and dryer. Upon coming home from work I smelled strong gas fumes in my house. I inquired to my boyfriend about the smell and he told me that the delivery guy who installed the washer and dryer said the smell would take about a couple of days to go away because the valves have been closed for so long. On 4÷30÷14 I contacted the Nicor gas company in my city and they sent someone out right away to check the gas line. As they walked into the house they said that I definitely had a leak. He checked the valves on the dryer and was shocked when he noticed that they were not installed properly. He stated that this was very serious issue and the house could have exploded if I was to light a match or turn my gas burner on in the kitchen. He also said it was a serious health hazard since I’ve been breathing it in since Sunday 4÷26÷14. He also stated that it only takes the valves about two hours max to circulate threw the dryer system. I contacted the 1 – 800 number that was on my invoice and the lady on the phone told me that since the gas company fixed the problem there was nothing they could do for me. I was able to speak with the actually store manager and they offered to reimburse me for the cost of the parts. When I went to the store to see the Manager he was not in. The next day I called him and spoke with him about reimbursing me for the dryer. He stated he’s not giving away a dryer for free. So he’s pretty much telling me that my life is not as important as a dryer. Does he not understand I could have died from inhaling gas or my house could have exploded. I have already contacted the BBB about this situation. Buyers beware if they hook up your appliance make sure you have someone else come behind them and check their work.

Horrible customer service! The worst i have ever seen in any place. And I am glad we did not buy anything from here
We have been looking for gas range and microwave and stopped by here on ¹¹⁄₁₉. Not only did the lady who attended to us lack any kind of enthusiasm or interest to make the sale, she also did not mention the promotion they were having was ending that same day. We only found that out today when we walked in again. The manager said they cannot honor the same price, which is understandable but this 1 star rating is for the sales rep attitude.
They were offering a marginally better price than their competitors even without the promotion but because of the sales rep attitude, we walked out. This place will never get our business.

Stopped in here for the first time to check things out and comparison shop for a point-​and-​shoot digital camera to replace the old one I use in my classroom. I wanted a specific brand, and they happened to have it! Great! I found a salesperson, and told him what I wanted. I had to wait a few minutes when he went in the back to «check». When he came back, he informed me that yes, they had them in stock — at their Warehouse, 20 minutes away. What?!?
Long story short, I was to pay there in the store, then take my receipt and drive 20 minutes away to their Warehouse location to pick up the digital camera. I was confused. Did this camera come in an oversized box that prevented them from keeping the inventory in house? A tad confused, I agreed, but only because I happened to be going right by the area where the warehouse was located anyway. So the salesperson rings me up on their register. I swipe my card, and then was informed that the register we were using was «not working right.» So we moved to another register, where I was required to provide my name & address, and to swipe my credit card again. I watched my credit card statement carefully, not completely convinced I wouldn’t be charged twice for this purchase. I was; but there was a credit for the one purchase that went through, so all was well.
After completing the transaction, I drove the 20 minutes to the warehouse location, where I had to wait amongst impatient semi-​truck drivers who were eager to have their trucks unloaded and be on their way. I passed my receipt behind the bullet-​proof glass window (signs next to it requested that I leave my firearms outside), and after a few minutes, someone reappeared with my tiny box containing the digital camera.
Overall, I found this a very odd way to do business. I’m glad I was able to get what I needed successfully, but I will not be returning to Hhgregg for any future purchases.

Swung by to get the docking cord for iphone 5 and was VERY happily surprised at the level of service I received.
First of the store is much smaller than the behemoth in Lombard, and the service is EXCELLENT. Even though I was just there for a cord Colin was helpful and went out of his way to help me get in and out quickly!
I am a fan.

Went to the store twice. Should of not gone back after the first experience, but my wife & I figured we’d give them the benefit of the doubt and try them again. We weren’t greeted by anyone upon entereing but it was hard to notice that the people both before and after us were greeted. We never were asked if we need help, etc. although there were a lot of associates standing around talking to each other. Second time we went there, the associate was less than enthusiastic to help us. We wanted something that we saw in an ad but it wasn’t the same price at the store. Even after pointing out the price in the ad, she was less than eager to correct the problem. We never bought what we were looking for there and probably will never return. We stick with Best Buy or Abt for future purchases.

We came in looking for a pretty obscure object (large print keyboard) and even though they didn’t have it, the clerk was super helpful and friendly, looked it up for us and let us know where we could find one, even if it wasn’t from hhgregg. The whole staff was pretty kind and they didn’t all pounce on us every 10 seconds asking if they could help. Pretty cool store!

Granted this review is from Black Friday so it will be slightly askew.
The checkout process, or was it the clerks, had everyone madder than hatters. It took over an hour for our line to process roughly a dozen sales.
We were glad we got the door buster item we came for, but never again.