Hotel Arista

The staff ASSURED me they would be able to provide a crib for a baby and NOT a pack n play. We called several times to make sure. We arrive for our stay and they gave us a pack n play. We would have planned differently had we known. And the fact that we were told multiple times we would be able to have a crib and then find out it wasn’t possible… They didn’t apologize either they just blankly stared at us when they told us pack n play was all they had

I contacted the hotel several times before our stay to request a crib in our room and one of the amenities on their website was to have a Wii set up in your room. This would be perfect as we were using the room to get ready for a wedding and my 1 yer old could sleep in the crib and my older sons could play the Wii. Upon arrival the hotel was very nice and I double checked that the crib and Wii were to be it the room and I was told they «should» be there. When I entered the room it was nice and clean but there was no crib or Wii. I immediately called down to guest services and they said they would send them up right away. An hour passed and still nothing, I called again and still nothing. We had checked in at noon and left at 4 for the wedding and in that time neither amenity was brought to our room. I stopped at the desk on the way out because we needed a crib when we returned and if it wasn’t there there was no point in us staying.
When we returned at midnight the crib and Wii were in the room, we went to sleep and the next morning my sons awoke excited to play the Wii. Unfortunately the hotel has set it so the guest can not change the tv input so there is no way to get the Wii to appear on the screen. I called guest services at 7 am to see if there was a simple solution and they sent up their tech person. At 7 am we had to dress everyone and wait while he tried for over an hour and a half to fix the problem. By this time we went to breakfast just to get the kids out of the room. When we returned he was still working on the problem and told us he could replace the tv with the one next door, at this point I told him we were checking out.
This was supposed to be a nice relaxing stay and instead we had none of the amenities promised and we had a worker in our room all morning.
I was shocked that the amenities that the hotel advertised and confirmed were not only not in our room when requested but that there was no way to get the Wii to work. The front desk had very little simpathy for us when I tried to explain the situation and I emailed the hotel and told them about the situation via their survey but a week later they still have not contacted me. This was some of the worst customer service I have ever experienced and their lack of communication shows how little they value their customers.

Great service, clean room. Loved the bathtub and tv in the mirror. Bed was comfy and sheets super clean. I loved that they use washed duvet covers and not nasty comforters.

I frequently stay here for work and have never had a bad experience. There is a nice, free parking garage that connects with the hotel and the staff has always had a smile and been overly courteous upon check-​in (they even offer complimentary champagne!) Each floor has spa water right when you get off the elevator and I’ve always found my room to be clean and welcoming on arrival. I love the the TVs in the mirror (let’s me watch the news while I get ready in the morning) and I’ve never had a bad nights sleep here. The room gets very dark, which I love. Some places have those really bright alarm clocks, this one is just right. Though I don’t reap any Honors points or rewards, I do enjoy staying here for the amenities and friendliness of the staff. Highly recommend!

We stayed in a suite with our dog. Pros: large suite with entry hallway, 3 TVs (bedroom, living room, bathroom), totally separate living room, large soaking tub and large shower, nice built-​in cabinetry, very friendly front desk staff who allowed us to check in early. Cons: smoke detector directly above the bed has two green LEDs that flash constantly and light up the entire bed, no in-​room coffee maker, living room tables have seen better days, noise from other guests in the hallway kept us awake, no «special treat» for our dog in the room when we arrived, change ($ 0.12) laying on the floor in the bedroom, making me wonder how well they cleaned the room, $ 50/​night additional charge for a small (6lbs.) dog.

We stayed in a luxury, corner king room on the top floor for a romantic getaway close to home. Surprisingly, I thought that the hotel was a pretty good value. We got a very nice, upscale room for the money that we paid.
The service was great. Everyone was helpful and nice.
Here’s where I thought the hotel stood out, though. The rooms are really quiet. I didn’t hear anybody while were in our rooms. And, this isn’t by accident. For example, the TV’s are «throttled» so that people can’t turn them up super loud. They have removed the ice machines from the floors and ask that you simply call down to the front for ice. I’m sure that other things were done to keep the noise down, but it was about as quiet as a hotel gets.
I’d recommend this place to others. It’s really nice.

Very luxurious hotel. Only reason why I am giving them 4 stars is that we were not informed that the room we booked (one of the few available left) did not have a bath tub, since it was handicap accessible. And they did not offer any accommodations to make up for that. Other than that, very good customer service and very nice hotel. Try the Sugartoad restaurant too for some delicious delicacies. Avoid the wine pairing unless you plan to pay $ 110 just for 6 half filled wine glasses total between you and someone else.

I had really high hopes when I picked Hotel Arista as my wedding venue. I was working with Davina and she was remarkable. But shortly after the tasting they hosted, Davina quit Hotel Arista and I was left with her boss, Barb Hocker, who was at times a nightmare to deal with. Davina had set up all these magical items for our wedding and made it sound like a dream. Once Barb took over, those dreams became nightmares as it was like pulling teeth to get her to understand what Davina’s thoughts were and us wanting what we were promised when she was there. We did not get any of these things, such as, roses pedals in the couples massage room, movie of our choice in the room, lights on top of the hotel to be our choice of color (they did them the night after our wedding). She had the wrong wedding date on everything that was printed out for us the day of our wedding. The hotel has a list of preferred vendors and I used a lot of the vendors they had on that list but one sticks in my head the most, the rent a rev. We were told by Davina that everything was in a package price. But after the wedding, I kept getting calls from the Rev that he still had yet to be paid from the hotel months after the fact. I was so embarrassed and had to make multiple attempts to get the hotel to pay him what he was owed and what we had paid them for directly. They finally got him paid but the damage was done and he had yelled at me multiple times on the phone which is nothing a newlywed wants to hear and told me he may not do business with hotel arista again. Which I could care less if business is done with them again or not. The point is, this was not an effortless experience which is all they parade around about in the hotel.
A note to Davina if she sees this, thanks for nothing on the heads up you were leaving. The least you could of done was told the clients you were working with that they would be getting someone else. You left your clients completely blindsided and didn’t give Barb any guidance about any of your clients a month before their weddings. You should be ashamed to call yourself a wedding planner. That was pure classless to put brides in that crappy situation.

My wife and I booked a one night getaway for our ten year anniversary and chose Hotel Arista because it has one the Best in Naperville award since 2009. We booked a Gran Luxe Suite for the view and the big soaker tub plus the early check in at noon. The agent at reservations suggested that we get get a DVD player in the room at no charge so we can rent movies so we did and I was told it would be waiting for us. The day of check-​in our first impressions were very good, the hotel and room were beautiful, the staff was very welcoming but then it started to go down from there. The first thing I noticed was no DVD player so had to call and was told it would be right up (10 – 15 mins later). We were getting ready to go out for the day so I turned on the shower and the shower head was busted, the water basically flowed straight down. I informed the hotel staff and was told they would have it fixed for us once we got back. Once we returned the shower was fixed and I started to hook up the DVD player (it was just handed to me by the engineer, after trying to get it to work in the bedroom I called the front desk and was told it can only be plugged in the main room (this doesn’t make sense as we wanted to lay in bed and watch the movie). So we moved to the couch, hooked up the player and started the movie. The next issues was the sound, we could not hear the movie so another call to the front desk, an engineer was sent, he then left to get a new cord and almost 90 minutes later we were watching the movie. To toss more fuel on this I had to stand next to the TV’s in order to get the remotes to work and we had some channels in one room but no the other (eg HGTV, Food Network among others were unavailable in the bedroom but we could watch in the main room) the bathroom TV being limited on available channels as well. The other thing
The next morning I noticed there was red mold in the lower left hand corner of the shower and given the fact that the shower head was obviously broken it lead me to wonder if housekeeping cleaned the shower at all as the broken head would have been hard to miss. I later attempted to view my bill on the TV but could not get the box to get to the actual billing screen so we went to the lobby and reported this to the front desk. The agent went in the back to tell the manager and returned with an offer for a comped breakfast at Sugar Toad but could not do this as we needed to be back home due to child care issues so she took off the 30 dollar early check in fee.
All in all the experience was frustrating at best as our expectations were very high considering the caliber and money we spent for the upgraded room and we found ourselves upset that we didn’t spend less money somewhere else. These issues and the fact that the manager didn’t even bother to come out of the office to apologize personally we will not book with Aristra again and cannot recommend others stay at Hotel Arista, given the multiple choice of great hotels in the Chicago area.

Romantic getaway close to home. Comfortable rooms, fabulous room service. Poliet staff that does everything to make your stay the best. From champaign to soft towels and the best pillows you can find in a hotel.

Celebrated my 2^nd wedding here for the weekend. Fabulous room. Love love the bathroom. The staff was very helpful, friendly and professional. Great place for a staycation or just in town. Nice get away from big city life !

I wish there was less than 1 star to give
I paid for 1 night over there but I didn’t spent it in that hotel or motel. I’m wondering how they got 5 stars rating. Hotel more than 3 stars and doesn’t have POOL
I WISH I WAS A LOWER TO SUE YOU
Read this 5 stars rating and 3 stars rating

Stayed here for a conference. Not the most convenient place for dining choices nearby. A few overpriced restaurants, all with fairly similar food and a coffee shop next door.
If you’re in Naperville and not Chicago proper, it’s not bad. Entering the lobby for the first time, you notice a pleasant scent of candles that becomes cloying after a day. The rooms were above average. Modern décor with a nice shower and a tub option. It was nice, but it would have been much nicer if the surrounding area was a little more developed.

I stayed in the Arista last year and loved it. This time, I had a long business trip planned in the US and I made certain to choose the Arista for my last week despite it being a 20 min drive from the office.
Unfortunately this visit did not live up to the last… There is a lot right with this hotel so let me list that off first.
It’s gorgeous. Nice décor, comfortable and spacious rooms, lush bathroom with a deeeeeep bath, beautiful toiletries, some very nicest staff you could meet, fantastic cocktails (bloody mary & martini’s are to die for) and great breakfasts.
So why the 2 star review? Well you can’t really enjoy the «nice décor, comfortable and spacious rooms, lush bathrooms» when there is a horrible smell coming from the drains of both the toilet and shower! During the first 5 of 6 nights that I stayed there, I raised this with them 4 times. Only on the 4^th complaint was I offered another room — with one night left to stay and a long work day ahead I had to decline as the effort outweighed the gain at that point. The previous 3 complaints resulted in a temporary improvement but seriously — sending a maintenance guy with ajax to put down the drain is not going to fix the issue!
I am fairly shy and found actually making the complains extremely uncomfortable — to make matters worse (and more uncomfortable) I felt like my complaints were completely ignored — they heard me but there was no sense of empathy or apparent desire to resolve the issue for me. «Effortless» it was not! Only on the last day when I said that I had not really enjoyed my stay did one of the staff have a reaction that was anywhere near appropriate… unfortunately too late.
There were other issues as well — like my laundry not being collected and when it was being returned a day late and an incident of inedible room service (way over salted). I was not charged for these items — that’s great. I’m happy to not be charged but I had to enquire as to the outcome of the complaint… there was no «we’re sorry about your meal we have deducted it of the bill» — just «I’ll let the manager know». Good but just not good enough.
Really I think the issues boil down to poor communication more than anything else. Each complaint was made to a different person and no one closed the loop on any one of them. Regardless of the reason it did spoil my experience and when travelling with work I will think twice about staying at the Arista again unless absolutely necessary. I’ll miss the bath but them’s the breaks!

Our wedding was a dream come true thanks to Davina, her staff, and Hotel Arista.
From the very start, Davina worked with me to plan our winter wedding to perfection. From the cake to the food to the ease with which she handled the setup of our event, it was — as their slogan sates — effortless.
Also, I had the amazing experience of a spa day prior to my wedding that was unbelievable. Being able to have the pampering (Arista Spa), rehearsal dinner (Tap In Pub & Carvery) and the prep and wedding ceremony & reception all in one place was such a great experience for us and our guests.
Again, from start to finish, the event was meticulously handled and we really couldn’t have asked for more. Thank you, Davina and Hotel Arista!

My husband and I are SO glad we chose Hotel Arista as our wedding reception venue. We had our cocktail hour, reception and morning-​after breakfast at the Hotel. We also stayed in one of their suites, and had guests staying in ~30 rooms. Everything that weekend turned out to be stunning.
The wedding planning process was made easy due to Davina (Director of Catering). Davina was very organized, professional, and easy to work with. During the year that we worked with her, she always made us feel like we were her #1 priority (even though I’m sure there were many other couples she was working with at the same time and I believe she was planning her own wedding). Davina coordinated everything the day of the wedding, and due to her attention to detail, the whole day went as scheduled, without a single issue!
My husband and I live in California, so we were unable to attend the bi-​annual tasting. Davina set-​up a private tasting for us, and it was a great experience. The food was SO delicious, and more importantly, on our wedding day, the food was just as amazing! I was shocked at how well the chef prepared all of the food for such a large party (~200 guests).
We had so many guests come up to us throughout the night, telling us it was by far the best wedding they had ever been to and how much they loved the Hotel. Additionally, we received 2 thank you cards FROM guests! In both notes, they mentioned the beautiful venue, the great food, and the amazing staff. We owe a special thanks to Davina and her staff for working so hard to make our day perfect!
Sami & Phil
4.12.14

All i can say is WOW!
My boyfriend and i attended a Halloween party out in the suburbs and this hotel popped up on
. The staff was incredible and the hotel was absolutely 5 stars! We got there and the valet guys intermediately got our bags and walked in to introduce us to the receptionist. Friendly, fast and very welcoming!
Our room was HUGE! The bathroom was incredible! Everything was top of the line and modern. We called for room service for some additional towels and literally within 3 minutes (yes i looked at the clock) someone was up with towels.
I stayed at many nice hotels but this one was one of THE BEST i have stayed at. The nightly rate was $ 112 and it was money very very well spent!

* 3 ½ stars review!
Yes, it is a trendy hotel with a very young crowd attraction but the hotel is a little too overrated in my opinion.
Yes the bed sheets are nice and the tv in the bathroom mirror is superb but my room was definitely not very clean and even though I have told them I had my dog with me, it took them 2 days to actually give her a food bowl and snacks like they had promised when I checked in.
The floors were full of stains and crumbs and I was deadly afraid that my dog would pick up something like chocolate pieces which can kill her.

I really liked this place! Super welcoming staff, amazing room with a such comfy beds, showers and tubs.
We were greeted with such professionalism at the front desk and everyone that worked here made you feel like you were the only ones there!!! Would stay here again!
Thanks for a weekend away Hotel arista! Mr W and I needed it!

Shocking!!! This hotel is beautiful! We arrived to gentleman holding the door for us (I thought it was bizarre that he didn’t offer to help with our bags but whatever the lobby was pretty).
The rooms are very large and swanky. The is a huge tub, private toilet, and standing glass shower. There’s also a tv in the mirror. There were also a few nice touches like a black wash cloth that said makeup and a wrapped luffa in the shower.
The bedroom had a large chaise and a desk area. We had the most economic room so the view was the top of the building but we didn’t mind.
For $ 119 a night I wildly impressed.