Jo-Ann Fabric and Craft

Avoid Jackie from the cutting department at all costs! But I guess you really can’t because no matter how busy they are, only one staff would be at the cutting table, and the register. Joann gives remnant discount on end of bulk, less than a yard. Got 2 fabrics, both end of bulk less than half a yard, this Jackie lady did NOT give me remnant discount. When I was at the register, I asked the cashier to double check just in case, and the cashier noted no remnant discount was given and went and asked Jackie why not. For some ridiculous reason Jackie convinced the cashier that both of my purchases did not qualify as remnant. Lol, I’ll let you be the judge. I’ve never been to a Joann that doesn’t give remnant discount on fabric that’s end of bulk less, and in my case, less than half a yard. If I wasn’t happened to be in the area and needed to buy fabrics for projects, I wouldn’t have come to this Joann. Every time I come here they are short staffed. Just drive to another location near by, so that you don’t need to deal with this nonsense, save time and money.

After waiting for over 20 minutes (my fiancé had to go get me a chair because I’m 9 months pregnant and couldn’t stand for that long) to have a couple yards of ribbon cut, we had to then wait in a very lonnnnnnnng line to check out. And then! As soon as it’s our turn to check out, in spite of the long line, the cashier walked away!!! I will definitely not be coming back. I’ll find somewhere online to order my stuff and have it delivered to my door.

This location is perpetually short-​staffed. I just left, and there was only one poor elderly woman working the fabric cutting counter. There was a line of about 6 — 7 people, and her scanner to make the checkout tickets stopped working. She called on her radio for help, but no one could come over. Doing what she could, she wrote up the ticket on a piece of paper for me to give to the cashier.
I then waited several minutes to be rung up, as there was only one cashier. When Lynn, whom I presume to be the shift manager, showed up to help with the checkout line, she demanded to know WHO wrote up the ticket info on a scratch paper. I told her the lady cutting the fabric. She then called over her radio that WHOEVER was writing up the tickets needed to AT LEAST use the proper form — not scratch paper. And they need to go get a «handheld» from the back. She was really rather abrasive and snarky about it.
Well, I’ve worked retail many a year, and I know how things go. I told Lynn that that poor woman was awfully backed up, and no one came to help. And, there really wasn’t a way for her to leave the area. I was really disappointed to be witness to Lynn’s behavior. However, Lynn pretended to not hear my comment, and «pleasantly» wished me a good evening.
Well, then as I was walking out with my purchase, I felt bad that the poor overwhelmed elderly woman working the fabric counter was suffering such abuse, and I wanted to give my feedback to the main office.
I Googled their customer support line, but they are closed after 6pm CST. I suppose customers don’t need them after that time. There was also no opportunity to leave a voice message. I continued to search the website for an email address. Nope. Not one there… However there is an address to which you may send a letter. Quaint.
So, I don’t suspect the corporate office does Internet searches or social media, but I think customers should know what kind of company and management they are supporting when they shop at this location. Hopefully, other Joanne stores are better than this one.

Don’t waste your time trying to call the store to ask if they have something in stock (the online «stock» count is NEVER accurate; learned my lesson after driving 3 hours once for a particular fabric).
The operator will transfer you… and then NO ONE will answer your call. This has happened to me more than a handful of times.

I like that they have a great selection on kids fabric, and alot of other great selection on arts and crafts, this is a great store

Whenever I go there it take very long in the line and only 1 cashier.

I used to enjoy going to this location because of how much larger it was than the store in Danada. Never shopping here again!!! Awful customer service… as in, appallingly bad. I have never called a store with a simple question only to have the head manager of the store pick a fight with me and reduce me to tears. Very, very disappointed. From now on, I’m buying my Sewing Machines from Target and avoiding this JoAnns location.

The lines here are absolutely horrendous. I’m pretty patient and come in when I have time… but man. It’s ridiculous and happens often enough to be a problem. With a line of a mere 4 – 6 people, the cashiers are extremely slow. There’s one cashier who’s fast, but he’s used just as a backup plan. The lines barely move and you’ll be stuck for 10 minutes, when there are just couple others ahead of you. There’s no reason the service should slow to a snail’s pace. Seems like they need more workers up front and better training.
Other than that, Joann has a large selection of products to choose from. The items are marked up quite high, but if you are on the email list, you frequently receive good coupons.

I was being a nice guy go with my wife, never again.
Stand in line to have them cut 3′ of ribbon, took way too long and then in line to pay…
No personal skills from the employees

Horrible customer service from older women who act like it is a horrible inconvenience to them that you came into the store. Rude, snippy, and unhelpful is what you can expect. The lines for both the cutting table and the check-​out are ridiculously long so make sure you have all day. Don’t go here unless you absolutely have to.

I received a sewing machine for my birthday and was excited to start my first project, some pillow cases for the neutral pillows on my olive colored couch.
My boyfriend and I came to this location on a Friday during the day and although I didn’t really need a lot of help, there was literally no one around for basic questions like «do I just bring this giant 60″ roll of fabric to the other side of the store to get cut? or is there supposed to be an employee at this empty cutting station?» Also, being a beginner to sewing, the atmosphere wasn’t very friendly at all, so I didn’t feel comfortable asking the two ladies at the cutting station what I needed to begin my project, but they could have just been stressed out since there were so many people waiting for fabric that we had to take numbers to get serviced.
There was only one cashier at any time, even when there was a line and the entire time that we were in there (probably about 30 – 45 minutes) I only saw three employees (2 at the cutting station and one at the register) and this isn’t a tiny store. The lady who checked us out was very kind and helpful and let me know what items I had picked out that I didn’t need.
I’ve worked retail before, and the stores I’ve worked in were not even ¼ of the size that this one is and even then we always had at least 5 people on the floor at any given time.

I would give this location more stars, but I’ve only had two experiences that was over-​the-​top. The other experiences were average. With the two experiences I had that were positive, the staff was super friendly and helpful. They answered all the questions I had, and gave me plenty of ideas and suggestions on how to best efficiently finish my projects. The other experiences I had were with some employees that were slightly rude. If I asked a question, I felt like their attitude showed that I was a brother to them and interpreting their job. How dare I, right? This location is larger than the one by me, so I plan to continue to shop here when I am in the area, but I hope my future experiences are more like the positive experiences I had!

This is a good Joann’s that usually has everything in stock. Most of the staff are helpful and nice. I always have some type of coupon which makes my purchase a little easier to deal with. I do have couple gripes about this place though.
1. The long lines. There is always a long line and there never seems to be enough people trying to ring people up. This is a pet peeve of mine in retail stores. If you have 8 registers & a super long line, why do you only have 2 people ringing?!?
2. Small and claustrophobic aisles. I realize they want to show you ALL they have to offer/​sell, but sometimes they pack crap on folding tables around the aisles and if there is someone walking the opposite direction, you are not getting through.

I hate that JoAnn’s is the only place selling knit fabrics in, apparently, the entire universe other than NYC, but there it is. You have to wait approximately FOREVER to get fabric cut. This is because there are about 10,000 people in line in front of you on the weekend, because everybody buys fabric on the weekends, or because you are the only person in the store, other than the one other person, who needs 15 fleeces and 12 ribbons cut and there’s only one person cutting behind the counter.
That said… JoAnn’s has a great selection of patterns, fabric (including knits, which, if somebody knows where else I can buy them, I’m all ears), yarn, and other crafty goods. Just ignore all of the other people shopping here, bring a book to read in the long lines, and you’ll be all set.

Every time I go here almost every employee is extremely rude — especially the older women. They’re extremely condescending and almost never helpful. The lines to pay are super slow with usually only 1 incompetent cashier working. The fabric selection is awful, almost everything is overpriced, poor quality polyester. The yarn selection is alright but way over priced and almost all of it is worsted weight acrylic. Also, they don’t accept returns from their online store — absolutely ridiculous. I’d rather shop online than deal with the awful service.

I’ve been to this store many times to pick up various crafting items and been able to find what i need for a good price.
Little did i know that this store offers crafting class and they have a schedule up front on the craft samples board. I’d been wanting to re-​learn to crochet and/​or knit but didn’t know where to go. Joann has both types of classes and different levels and types of projects for both crochet and knitting. I signed up for the crochet class for a saturday afternoon. The only issue I had was that since there were other classes going on, our ‘class’ of two people and the instructor, was right in the middle of the quilting department.
the instructor was awesome and after a bit i didn’t notice where we were. the class was scheduled for about 3hours and since there wer eonly two of us i was done in about 1.5hrs. $ 35 seemed kinda steep but then i did get one on one time with the instructor. I think i’ll go back for another class after the christmas season.

The people who work here are either knowledgeable (usually in the fabric section) or in the wrong job (usually at the register and other sections).
They have a large selection of fabrics and sell sound proofing, light proofing fabric about $ 24 /​yd. When they have sales, the upholestry fabrics are a good deal.
They have a very small selection of wood craft items, their florals seem to be a bit pricey $ 4.99−14.99 a stem the cheaper stuff is just cheaper.
They have a large selection of things you don’t need, bric a brac, that seem to go on 50% discount before the holiday hits and then 75% discount after the holiday. If you conscious doesn’t feel bad buying decorations that are most likely slave labor at these prices, it is a great place to get deals around the holidays.