Linden Oaks Outpatient Center

This outpatient group is fantastic from the incredible doctors to the just as incredible BH staff.
Matt and Sandra are fantastic counselors with sandra being a LCPC with a knack to making you feel good about yourself. Matt leads group therapy and does a fantastic job at keeping people’s attention throughout the session.
Dr. Cutler is a fantastic doctor. He is probably one of the only ones who is willing to listen to the patient, moves slowly let reassuringly with med pace, and just cares a lot about the patient in general their well being overall. I feel in great hands with Dr. Cutler.
(I cannot speak for these doctors but I’ve heard Dr.‘s Lott and Pellegrini are also fantastic too.)
Sometimes the staff can be a bit pushy but hey we’re here to get better mental health wise they deal with a lot of crazy people. lol. Scheduling is an ease and I would highly recommend this psychiatric practice to anyone seeking assistance as well as their outpatient services.

I’ve been to Linden Oaks Outpatient both for their partial hospitalization program (PHP), intensive outpatient program (IOP), continuing care program and to see my psychiatrist at LOMG. All of these programs come highly recommended, both by myself and many friends I’ve made in the programs who agree that coming to Linden Oaks was probably one of the best decisions we’ve made in our lives.
Linden Oaks has free mental health assessments for people who aren’t sure if they’re depressed, sad, bipolar, confused, have an eating disorder, addiction problem, or any other mental health malady.
For those who are in need of immediate help, Linden Oaks Hospital at Edward is available for inpatient care. Outpatient full day (PHP) and half-​day (IOP) programs are available in many areas (depression, anxiety, addiction, adolescent, eating disorders). There are many excellent (and a few not-​as-​great) therapists and counselors here to help you learn the skills you need to navigate life with a mental illness, or just to get through a tough patch of life. The outpatient groups have a big focus on group therapy, and then there are a bunch of skills classes which range from learning how to communicate to meditation to learning about your medications to art therapy, and everything in between.
On the first floor is the Linden Oaks Medical Group (LOMG), where you might go to see a therapist or a psychiatrist. Scheduling is very easy over the phone, depending on your doctor, and the receptionist here is awesome, friendly, and helpful.
I feel bad for the other commenter here who has had such a negative experience, but I want to chime in with my positive experience. Linden Oaks may, without exaggeration, have helped save my life. I highly recommended that you give it a try if you are battling with a mental illness.

Avoid this arrogant crew. My doctor is fine, nothing great, but the service staff — jeesh! Why does a good doctor go to a good school for 8+ years then set up a practice with really lousy customer service? Medical offices need to realize that they are selling a service and customer service is part of that process. I’m totally NOT crazy {pun intended!} about the snotty, sluggish, one-​sided customer service policies and staff here at Linden Oaks. I’ve had some minor issues with their scheduling and customer service staff in the past, but what set me off for the final time is their $ 50 appointment change fee and the discourteous way they somehow enjoy throwing in your face. I get the idea that this scheduling team feels abused by customers changing appointments and this is their great redemption moment. They delight in billing a customer ten times their hourly wage for a simple reschedule and want to savor every moment. And if you get mad about it, they feel even better about enforcing the policy. Doesn’t that frost you? I can see if you make a habit out of it, they need to charge you — got it — I run a business based on appointments too. But after being on-​time for 12 appointments I needed to reschedule due to a legit medical reason and they will not allow you to reschedule unless you cough up $ 50. No kidding. you cannot make a new appointment until it settled. If you complain, they will gleefully recite the rule in their signed patient agreement form and joyfully remind you that you DID sign this agreement. And when you tell them you aint payin’…they get even more snippy as they are forced to ask the Doc to waive the fee. After a day or two, the fee is waived but there’s no call back to reschedule, nope. They will wait until you go to refill the Rx the Doc has assigned and deny the refill until you reschedule. Classy move huh?
Finally, I asked about how to get the fee removed from my account permanently and then the «we don’t answer questions we do not like» process. No kidding. I asked numerous times, in writing even, and never once did they even address it. A patient asking to change a policy about money — are you nuts! LOL!
When I asked for a customer service manager, they are always in a meeting and you cannot have their VM. You can leave a message and they say they will call you back.
Right. I asked to speak to my Doctor — nope. Email my Doctor? Nope.
Finally, I called the president of the company, nicely left a VM and they got right back to me and felt like they wanted to solve the problem. That was cool, but too late. I’ve asked them to pack up my records for me to pickup, waive the records pick up fee {ha!} and I’ll be on my way.
BTW, only after 11 messages back and fore did anyone on their team ever apologize for the trouble. Wow. If my customer service staff did half of this to one of my paying, 3 year customers. they would be looking for a new job today.
Bottom line. Hey Dr. Lisa Pelligrini at Linden Oaks. You’re fired because you have a pathetic customer service team and you failed to help solve their problems when I asked. See ya!
WC