Marshalls

This location has extremely disappointed me TWICE now in terms of returns and customer service. I will NEVER return to this location to shop after the way I was treated both times I had to make a return.
Today, I went to return a bottle of Vera Wang Princess perfume that I purchased just yesterday. I love the perfume and have worn it many times before, so I know that it should be a purple color, and I know what it should smell like. When I got home and opened the fragrance, the liquid in the bottle was yellow, and when I sprayed it on myself, it smelled like it had too much alcohol or something in it, and the scent was very off. I know beauty products, especially perfume, and I knew this product was obviously old or something was wrong with it. When I went to return it today at this Marshall’s location, the manager was extremely rude and said they cannot return beauty products that have been opened (even though many times, I have seen perfume there on the shelf without plastic wrap on it), and I told her that I was not told that when I purchased it (because I wasn’t-and I looked on their website and didn’t see anything about it on there), and the smell and color is off. She opened it and said she didn’t think it was supposed to be purple, and it «smelled just fine» to her. Also, she said that they NEVER receive old products. Then, I said, «well, I guess I will take it and write or call corporate.» At that point, she said (in a rude and exasperated tone) «well, this time we can return it, but in the future, we cannot return opened beauty items.» She then proceeded to turn her back to me and attempt to tape together the plastic and put that OLD product back on the shelf. The cashier was very friendly and said «I’m sorry for everything,» but that manager was absolutely one of the rudest managers I have ever encountered.
I also shopped at this Marshall’s location in July, and I purchased two dresses for some weddings I was attending. When I got home and tried on one of them again, I realized it was too low cut to wear to a wedding, so I went back to return it (with the tag still on it). There was a slight bit of white deodorant marking under the arms (which had been there before I purchased it), and the manager (a different on than the one described above), said that the dress had clearly been worn, and I wasn’t allowed to return it. I said I had purchased the dress in that condition and had not worn, and she said «no, I can definitely tell it’s been worn.» I said that I thought that was ridiculous because I’m sure there are other clothing items on the shelf with slight deodorant marks from people trying them on, and she finally said that she could return it this time, but not again.
Both times I went to return items at this Marshall’s location, I was made to feel like I was a liar or was trying to manipulate their system. I have worked in retail (at Ulta and Walgreens) in my life, and I would NEVER try to return something that was clearly used or that I had altered in some way. I was embarrassed that I had to fight to return both items both times, and I think their management is rude and treats the customers horribly. I would never treat a customer the way I was treated and neither would the managers that I have worked for in the past. I understand that stores lose money when things are returned that cannot be resold for some reason (like the perfume), but what is the customer supposed to do when he/​she receives the item, and it’s not in the right condition to begin with, or he/​she changes his/​her mind (like with the dress)?
My warning to you is DO NOT SHOP at this Marshall’s unless you’re prepared to make some purchases that you will definitely keep or will have to fight to return (if they let you). Also, I think corporate should send some people to shop around, return something, or try to interact with the managers to see how they treat their customers.

Just your average store. no frills and nothing special. I stop in when I am in the area. but seems to be no different

I’ll be honest, I like TJ Maxx much better. They have a better selection when it comes to home décor and clothes, plus they are much more neat and organized. Crap was all over the place here. They did have really cute work out clothes, but the prices were absurd considering it is a Marshalls. Hardly anything was marked down from its original price which is really the point of shopping at Marshalls afterall.
I will admit that the dressing room was really clean but the lady who works it runs it like a Nazi. She had to physically count how many items I had herself, hand walk me to the dressing room, put the items in there, and she wouldn’t let me take anything BUT the clothes with me into the dressing room. When I came out, she practically patted me down, recounted the items, and then said «those glasses on your head… are those yours?» Are you kidding me lady? It was just ridiculous.
I usually go to places like this (Marshalls, TJ Maxx, Ross) for dog toys, dog beds, dog clothes, treats, and doggy bags. I didn’t see anything for dogs at this Marshalls aside for a few bags of treats that were again, way too expensive. Not crazy about this location at all.

Decent store, its always clean and the employees are friendly. The shoe selection could be better and the clothes are never in the correct order.

Yup it’s a mess. But, like those folks on «Hoarders,» I love this mess because I sometimes enjoy the hunt for treasure.
Once again, I wasn’t shopping for anything in particular but kept an eye out for a few things on my «to-​do» list. I was only in the store for 15 minutes, if even that long, and I walked out with an armful of stuff I suddenly needed:
–BCBG pink flats $ 30
–wall art for the bedroom $ 30
–wire basket for my dog’s toys so he won’t chew it into oblivion $ 7
–Nike t-​shirts and bath toys for my friend’s twin boys. The t-​shirts were clearance for $ 5/​each, and the bath toys were $ 5.
My favorite area of the store is home décor. Wall art, frames, random kitchen food items, linens, and more. The prices are always reasonable.
I don’t particularly enjoy hunting through the Marshalls clothing racks, so I skipped it this time as I usually do. They re-​vamped the checkout area, and even the store is a bit messy it isn’t «dirty.» It just always looks like Hurricane Black Friday swept through some of the aisles. Who cares? I got great deals.

I used to work here when I was in high school so I sort of cringe whenever I walk in here because of the PTSD-​like flash backs I get. Clothes & stuff all over the floor! Then I come back to reality and realize I don’t work here anymore so it’s ok.
They have seriously improved not only the look of the store but also the products since my time here all those years ago. They’ve completely remodeled the store so it’s a lot nicer. The registers are now all together, they’ve got nicer fitting rooms, and all the departments are more organized.
When I’m lucky I can find some awesome deals here I recently purchased a Michael Kors purse for $ 50! Talk about a steal. They also have a great selection of designer shoes and clothes for the low.
The staff does a good job of keeping the stuff off the floor and the cashiers have always been friendly. Definitely a great place to shop at.

I bought a pair of Levi’s at another Marshalls. They were the type that you have to wash them to shrink them, so naturally, I tore off the tags and tossed them into a cold wash cycle. Well, shrink they did! Can you say shrink as in four pants sizes and now totally unwearable?
Thankfully, the lady at the register and her manager were able to take back the jeans despite the tag being removed (I did have the original store’s receipt) and credited my Mastercard. I heard them mentioning that they had several returns for this type of pants. Avoid the Levi’s that you have to wash and shrink yourself, as getting the size right is a most imprecise science. Five stars for a quick and hassle-​free return. I didn’t do any shopping inside the store, so this review doesn’t cover the selection or in-​store help for anything other than the return.

I think this Marshall’s is really nice. They have a lot of clothes for women. My husband got a few shirts for himself and said he wishes there was a bigger men’s department. Also, there were only 3 men’s dressing rooms so he had to wait. I guess it makes sense to expect more women to shop there, but I felt bad for him. It’s hard enough to get him to go shopping with me, so any little bumps make it hard to make him go back with me!
I was happy with the selection of clothing. Not so much the shoe selection. It’s fall but there were still way more open toed shoes than anything. I hoped for some closed toed heels. I ended up going down a few stores to Payless for that. The two sweaters I got I have been really happy with. Trendy, but no more than $ 30 each. I usually don’t spend that much (I’m cheap!) but they were worth it.
The parking lot is kind of a cluster, but we weren’t surprised because it’s such a busy shopping strip on a Saturday afternoon anyway.

Love the selection at this store, got great service from an employee named Tajma Hall. It’s awesome to know that there are still places with exceptional customer service.

Really good Marshalls with a good collection at the beginning of every season. Their shoe department was remodeleded in early 2007 and I find it harder to find my size now. I wish they’d left it by size versus how they have it now, which is by style.
Their handbag section is one of the best in the area, there are some real treasures to be found.
They reduced the food area to just snacks or some bare kitchen staples (like flavored oils and vinegars, or marmalades) but their other kitchenware and home décor sections make up for it with some very good deals on true investment pieces.

I am incapable of dressing myself.
No, really. When I told my mom that I had a new job which would require me to wear grown up clothes, her first response was «So, should I send your sister out?»
It is true that my previous job’s dress code was very lax. As in, I’d usually wear jeans and a sweatshirt with some kind of animal on it. Polar Bear sweatshirts being my speciality — I have this great one from the San Diego Zoo with this huge polar bear going «RARARARARAR». It’s great and perfect for all occasion.
Well, maybe not interviews. Which brings me to this review. I had a second job interview. With important type peoples. At my first interview, I had hobbled together the following outfit:
1. A sweater skirt that my mother gave me that my brother in law gave her first. It’s a very nice skirt — I love it. Thanks BIL!
2. An ancient black Eddie Bauer sweater. I think I bought it for 9 dollars like 6 years ago. It’s a little itchy, so I never wear it, so it was in great shape.
3. An absolutely fabulous plaid 1960s pendelton wool blazer I bought on eBay. It’s mod, and fabulous. Shut up. It is.
Anyways, that was as close to interview clothes as my closet was going to cough up. So, I did what I always do.
I screamed in horror, girded my loins, and ran into Marshall’s.
Marshall’s always saves me. Going home for thanksgiving and realize that your family has already seen every single outfit (all of 2) that would be suitable for Thanksgiving dinner? Marshall’s coughed up a bcbg brown wool sweater that made my boobs look amazing. I’m going to upload that picture to my profile.
So, back to interview time. My sister, long distance, tells me that I need a suit. I’m interviewing with Important Peoples, and that requires a suit.
Once again, Marshall saved my bacon. What do I find? A size 12 brown, Nine West suit with a flirty little skirt and a darling jacket. For 50 dollars. The sleeves were a little long, but the rest was perfect. I looked hot, and I got the job.
Oh, and Marshall’s also has dishes and food and shoes and really, did I mention I found a size 12 Nine West suit for 50 dollars two days before my interview that made me look awesome? No? Well I did.