MedSpring Urgent Care

As a future doctor, I was very surprised by how unprofessional this place was. I made a appointment at 9:00am, I wasn’t able to get in until 9:10am because of some issues with my Insuerence, I’ll take fault for that. Once I was in, I sat in the room waiting for the doctor to see me and I am not joking when I say that no body came in or checked on me for at least 27 min. After waiting so long, I walked out because how can I trust a treatment plan by a doctor that has me sitting almost 30 min without even checking on me. When I walked out, I explained to the lady in front and she just looked at me like «oh well». I will not ever go back to this place and my friends who recommend the place were so baffled by my treatment by them that they will no longer continue going there.

I stopped in here on Sunday morning after 3 days of a horrendous head cold. My son had tested positive for strep at his pediatrician’s office earlier in the week and I wanted to rule it out. Found them on the bcbs website and went straight there. It was super clean with a tiny kitchen area where I grabbed a cold ginger ale. The receptionist quickly processed my information and I was brought to a room within 5 minutes. There was a huge flat screen and comfortable couch in the exam room. The doctor and assistant were professional and efficient. Very pleasant. I think the names of the staff who I saw were: Carmela, Courtenay and Hannah. I will be back again and texted my husband the address for any future urgent care needs. In and out in about 40 minutes. EDIT: Just received a follow up call this morning to check on my condition and see how I was feeling!

I have been to many urgent care facilities and this one easily takes first place. This facility is always very clean, extremely friendly staff and very professional. When you first walk in, you are instantly told to please grab a cup of coffee, tee, hot chocolate, a bottle of juice, or one of the many sodas they have from the mini fridge in the waiting area. Not to mention the two drawers filled with snacks. The service here was very quick. I brought my infant daughter here. And in the room was a mini table with crayons and toys for her to play with while waiting. The staff was great with her even though she was crying and wanted nothing to do with the doctors. Overall, I would say next time you need a doctor in a pinch. Go ahead come here and give it a try and I’ll be willing to bet that you’ll feel the same way I do.

They neglected to tell me that they couldn’t verify my insurance so they charged my credit card $ 50 without telling me. My copay is supposed to be $ 15. They told me that normally they just turn the person away, but I guess decided to take my $ 50? The doc prescribed an antibiotic that had an adverse reaction to one of my medications. He told me to just keep an eye out for signs of rash?! Huh?! I wouldn’t recommend this place to anyone!

Great experience! Wonderful staff and exceptional service! They had me in and out of there in no time and even offered me free hot food. The doctor was very knowledgeable and had terrific bedside manner. I would definitely recommend this place and will certainly go back if need be, obviously. Or maybe just for fun. Who knows?!

I did something dumb to my foot while moving into my apartment on a Sunday evening. The pain wouldn’t go away, I was worried something was stuck in there but couldn’t tell. I ended up driving to this location because it was near where I work and open late on Sundays.
There was a little bit of a wait inside the patient’s room while I was waiting for the MD, but I was so impressed by my doctor’s bedside manner. He was kind, took his time with me, funny, answered all my questions, and even offered to do an X-​ray as a precautionary measure. I was really glad MedSpring was there !

Went to this clinic simply because it was closest to my home and I was in SEVERE pain from falling down the stairs and landing on my ankle/​foot. The moment I walked in c/​o pain, the receptionist commented that I won’t be receiving narcotics. I am an RN and found this extremely rude. I wanted x-​Rays done as this is a repeat injury. I also have a very high pain tolerance (due to being quite clumsy) but words cannot describe the amount of pain I was (and am currently in). Other than the X-​rays being performed, once no break was found… That was the end of the visit. No pain assessment. No understanding of a 29 y/​o RN who had been sitting in the patient room crying in pain for 20 minutes. I was sent home with nothing more than a good luck and take some Motrin. I explained many times this wasn’t helping and that I wasn’t necessarily asking for narcotics. Prednisone? High dose Motrin? Anything?!? nope. I got basic first aid, and a big bill. Left the clinic in tears as I do not want to go pay more money if this is how I’ll be treated. That being said, I’m back home, in tears from the pain and awaiting another bill. Absolute waste of time and money. The staff was minimally polite and (even though I was the only patient there) extremely quick to brush me off.
A week later… Guess what?! They found a fracture!
The ONLY reason I am giving them another full star is that the MD who I spoke with upon following up– Dr. Hung– was extremely professional, compassionate, and polite.
Thanks for nothing med spring! A few good staff like Dr. Hung are the only thing keeping this center afloat.

Went in for a sports physical: advertised price 35.00. They did not apply the coupon — charged me $ 49 and have not responded to my calls for resolution. I have also emailed customer service, no response.
More concerning, is that they said that they «think» my son has a heart murmur, although they are not sure. Would not clear for sports. Went back to our primary — no heart murmur. Had a cardiologist friend listen to my son: no heart murmur. Had a PA in the neighborhood listen to my son: no heart murmur.
In the end my son was misdiagnosed and I was overcharged and we paid for a worthless physical Steer clear.

Used medspring for a simple issue and was surprised how efficient, friendly, modern and pleasant the whole process was. Same day online appointments! Handled my insurance easily and sent a refund check promptly (and without my asking) when my insurance paid more than estimated. Would absolutely go back, especially for minor medical needs.

This place was WONDERFUL!!! Came in on New Year’s day for my daughter and the waiting room had coloring paper and crayons for her, in addition to being immaculate as far as cleanliness. The receptionist, nurse, and doctor were all very kind, and the nurse and doctor seemed very knowledgeable and we got the correct diagnosis and appropriate medicine. I also just received a check from them yesterday as reimbursement from the co-​pay. Would absolutely go there again.

The doctor was professional and courteous. She took care of all our needs quickly. I will definitely bring my family back.

Saw physician at Naperville site. One week later, antibiotic was used up but I still wasn’t completely well. I called doctor/​Medspring for refill and was told that since 48 hours has passed, it was too late to call in for a refill. I explained to staffer that no one can tell in 48 hours if they will fully recover with an antibiotic. Will not use again. If it’s a weekend, will try clinic at Walgreens or Edwards Urgent Care. Cannot recommend.
Be aware they get you to fill out review before they give you discharge paperwork… and have issues.

Was misinformed about getting child immunization shots for school here. Called and spoke to one front desk person and they said to bring the Illinois form for immunization shots and to stop in anytime. Drive 40 minutes, arrived and they don’t offer the service *SMH*

UPDATE************
4 STAR REVIEW: September 8^th
After cycling through an entire round of antibiotics, with no luck of the infection clearing, I went back to Medspring, and this time was seen by Dr. Abraham! She was amazing!!! She gives so much time and energy to her patients and is a wealth of knowledge. She retested me, to make sure the infection was indeed still there. Sure enough… it was. So she started me on another round of antibiotics, all the while explaining why the first one didn’t work! She is extremely professional and has a great bedside manner. The nurse at the front desk was also very pleasant! I had been worried all week about this infection not clearing, and was even more discouraged by my first visit to Medspring. But after returning, and dealing with Dr. Abraham, I am sure I will go back (if needed) in the future! But I will call to see if she is there first :) One last note, I arrived at 8pm on a Tuesday night, and was seen and back in my car by 8:40pm! Impressive!
ONE STAR REVIEW: September 4^th
I went to Medspring for the first time last Thursday. I already knew I had a common infection to which the Dr. confirmed through a standard test. After waiting to see her for 1 ½ hrs, she then went on to tell me that she wanted to do additional tests on me, that I KNEW were not needed. When I told her no, she said she just wanted to do it for her «own information». Since when does a Dr. test for their own information, and who’s paying for it… ME! At first, I just shrugged my shoulders, but as she continued to explain what she wanted to test for, I made it clear that I did not want the test done!
She called on Saturday and left me a message, to tell me the culture results were back and to see how I was doing. Then, she mentioned that the results from the other test (the one I told her NOT to do) were not in yet. when I returned her call on Sunday, to let her know that the antibiotics were not working and to get the culture results, I was told she would call me back. After no one called, I called again and left a message. 9pm rolled around and still no returned phone call… and now their office is closed.
Horrible experience. I would not recommend!

I visited for a sore throat issue that I wanted taken care of and the doctor I worked with was nice, but prescribed me antibiotic pretty quickly (never took a strep test). I was at school at the time and one of the school nurses took a strep test that came back negative and questioned the doctors decision to diagnose (or misdiagnose it so quickly). I am still not 100% sure who was right, but that on top of being charged more than my copay (which I was told insurance would give back, which I figured would not happen) made me decide to stay away. Love the location, but cannot trust the place unfortunately.

Joined Unilocal to review this wonderful place. Came in today with my son and received excellent care. Everyone is very courteous and professional. As soon as we walked in the receptionist welcomed us with a smile and immediately took us back to an exam room where the nurse took my sons vital signs. My son was seen by the doctor approximately 10 – 15 minutes after walking in. I felt like I was at a 5star hotel with a tv in the room, snacks and drinks. I was truly very impressed with the customer service and medical care. I will be recommending friends and family and will definitely come back if needed. Thank you medspring

Have been to this location 2 times before. This was 3 rd and final.
First visit I had a very nice dr. She was very good. Asked lots of questions and answered all of mine with consideration and concern.
I went there with cold symptoms and coughing. She immediately gave me an exam and prescribed what I needed to fight off the infection.
Second visit 6 moths later Approx. I felt like I was once again coming down with a sinus infection which immediately affects my breathing…
I didn’t have the same dr
Had a new female doc. Seemed very nice. But spent more time telling me my symptoms instead of listening. Even so I listened and took her advice. She prescribed a 10 day antibiotic and steroids to help with the breathing and nose spray. Took what seemed like forever to heal. But eventually I got better.
3 rd visit just last week … Walk into an empty lobby. Recep tells me that it’s an hour wait. But I could put my name in and go run errands if I choose. So I Gave her my phone number and told her to call me when they’re getting close to needing me there. Turns out I just sat in my car for about 15 minutes. Some guy pulled up so I went in to make sure she had my name before his since I was told it was an hour wait.
Walked in and she was taking his information so I said hi I’m still here. Never really left. And she said hi. I went to the bathroom and came out and he was already called back! Wtf. ?! Really. So I asked her why he went in front of me and she said because he had an appointment … Really? Then why did he have to fill all the info out I did without an appointment. Ok so a few more minutes pass and finally called in. But not without a smart remark from the nurse? Or whatever she is … Talking about how LONG the wait is … I. in fact said «excuse me» ?? And she just kept walking.
Apperantly she didn’t want to be there and I was keeping her.
So I wait another 50 minutes in the room for doctor. She finally shows up. Listens to my lungs and says have you ever had asthma. ?? I said not that I know of. Her diagnosis was that I wasn’t getting enough air and that my airways were closed up somewhat so she was gonna give me an inhaler and a Zpack and codeine cough syrup I was coughing out a lung and having a hard time breathing. It was bad so
I called Friday night for a doc to perhaps give me something to open my lungs. A steroid or something. I explained I couldn’t breath. No call back. Saturday morning called. Still no call back. Saturday night I called no call back… Sunday morning called.
And the recep tells me that the doc believes I should see the doc I originally saw on Friday. REALLY!!!’ Finally Monday afternoon that doc calls me ?! I never answered ! Still couldn’t really talk!
All weekend I couldn’t breath or talk because I ended up with laryngitis Friday night … Nice work medspring. Way to let someone suffer all weekend !!
Such stupidity !! I will never ever go there again and I will make sure all my neighbors know not to go there either.

I’ve been here twice but the last experience was so helpful that I wanted to write a review. The service was faster than I’ve ever experienced at a family doctor’s or ER and the staff was super sweet and professional.

Receptionists were very rude and not helpful. They did not listen to the patient’s concerns and have no customer service skills whatsoever. All they wanted to do was chit chat with each other and play with their phones. We will never come back again.

Very nice place. Super easy to use and much better and economical version for quick check ups and small problems that you do not need to go see an EM room for or a Primary Care at their cost. Every time I’ve been here they have been very helpful and easy to work with.