Midwest Center For Advanced Imaging

Facility is nice but they were bought out by the notorious Rush Copley. They billed my insurance $ 4,000!!! for an MRI the national average for an MRI is about $ 2,000.00. I get stuck with a $ 400.00 bill even with my superb top of the line BCBS insurance. I called BCBS and they told me it is one of the highest billings for that procedure they have ever seen! Unfortunately just like the crappy hospital this place now sucks. I will never ever go here again!

I would like the office to be aware of the poor customer service I experienced recently.
I was referred here by My oral surgeon for a CT Scan due to a dense mass spotted on my radiograph. My appointment was on 9÷18÷14. During intake, I asked the intake employee and the CT tech individually do I get copies of anything done today. I was told flat out no, that everything would be sent directly to my Dr and he would have within 48 hrs. My Dr received the written report, but never the CT scan. I called MCI, they told me that they did not send the actual scan because my Dr isn’t on «the list». My dr isn’t on the list, yet he referred me to you for a 4k cat scan. I asked if they could email it to him, I was told no, that it’s against Hippa but they sent the written? They would only release to me in person, couldn’t give me an answer why i wasn’t given my cd the day I had the scan done or told me I had to come back. I left work early in order to get there, now my dr is off the next 2 days & treatment is delayed because he didn’t have the CT the day he received the written and this is needed for the insurance estimate!!!
Shame on the employees at this place, no remorse, poor customer service. If my dr didn’t get the visual scan and you didn’t give it to me initially, how did you think we would come to a medical conclusion? When a $ 4k service is being paid for, you need to get employees that understand the fundamentals of accommodation. If there is ANY negative impact from the delay related to this, you will be reading something much more official.
You lost a patient and a customer this week.

I asked to be notified when the results where send to my doctor. They told me they could not do that. How is that possible?
I was told the results where going to be sent to my doctor during the morning but it was never done, I had to call in the afternoon to followup and of course they had not been sent.
I do not recommend this place.

Worst, slowest, horrible service ever!!! I had an appointment for 8:30am to do a couple of tests and left the building at 10:15am almost 2 hours later. The first test went pretty fast and then I sat in a room for over 30 mins waiting to do the next test. The Ultra sound Tech was the rudest person on earth. If you have a choice go somewhere else! This place sucks!

I have been here multiple times for different procedures over the last 5 years. They have always been very nice — with the occasional exception of front office staff. But all of the nurses and techs have been amazing. They make you feel very comfortable.
One nurse was so incredible — I was very pregnant yet needed a MRI. Because I was all prego-​emotional I panicked at the last minute. She walked me to the MRI and helped me get situated and comfortable. Then left as normal for the MRI tech to start. What I didn’t realize is she went into the booth with the tech. So when a couple minutes into the actual MRI I started getting panicked again — she came into the MRI room to calm me down and hold my hand.
Care doesn’t come better than that!!! She went way beyond what was required and probably even allowed to help me — a total stranger.

My OB/​Gyn recommended this place after I complained to her about the bad experience I had with a mammogram at a local hospital. Now, I would never go anywhere else but here! They have always been very prompt. Today I had a 12:30 appointment and was walking out the door at 12:55! The staff is friendly, gentle, and treat you as they would treat a guest. The waiting rooms feel like expensive parlors, and the little room where you undress is like a small boudoir with gilded mirror, 2 chairs, sink and towels. AND it is secure — you can leave your purse & belongings here with no worries. No more keyed lockers, hospital gowns, and curtained cubicles! The place is always very clean and luxuriously furnished. I always feel pampered when I go here.

I’ve been to this facility multiple times and it is top rate. I can also tell you it is nicer, cleaner and more professional in every detail than any hospital screening center I have been to. I suggest this facility for mammograms (I agree with the earlier reviewer, very nice décor and luxury feel) I also got same day results with my baseline mammogram here. I also highly recommend their MRI services. I have had several MRI’s locally at Rush Copley and downtown at Northwestern and I can tell you this facility is by far THE BEST. Ask for the Fiji Room when scheduling your MRI. Not only does it look like a tropical resort it actually has natural light streaming in and a calm feeling. It is an open MRI so you dont get the claustraphobia feeling. They even give you headphones and let you bring in your ipod which they hook up in the control room so you can listen to your own music or a book on tape while you get your scan done.
The best part? This place SAVES you money. With my insurance I do not have to pay a facility fee to have tests done, which I do if I go to the hospital. No hassle appointment making, no hassle parking, beautiful décor and a super clean and professional facility… why even consider a hospital center for imaging. This place impresses me over and over again and I am a loyal patient.

With all the press about how classy this place is, I was very disappointed. First, I called to schedule the appointment. I was told that they had Saturday appointments. I thought, perfect cause I work 70 – 80 hours a week and can’t get in M-​F. Well, I called and they told me that because mine was a diagnostic mammogram, I couldn’t come on Saturday because I would have to talk with the doctor. So I had to schedule someone at my business to fill in for me (costing me money) so that I could get this done. I was told they were flexible, but I didn’t find that. The only times they could take me were in the morning — not over lunch time when I wouldn’t have to have someone fill in for me. So I schedule during a slower day, but still have to pay someone to do my job.
So I get there 10 minutes early as requested to «check-​in». I walked in and was impressed with how classy it is, but my first thought is how much extra do they charge for these digs? They tell me to have a seat and someone will be with me shortly. Well 20 minutes later (after said appointment time), they are checking me in. I ask how long will it be and they tell me just a few minutes. Well, over an hour later, they are finally having me move to another waiting room. What — another room, not the procedure? So I wait some more. 20 minutes later, they call my name and put me in a private waiting room and hand me a flimsy robe and tell me to put it on and have a seat. By this time I’m fuming because I’ve been waiting an hour and 40 minutes. So when she hands me the robe, I ask again and she says it will be 20 – 30 minutes.
I told her that I could not wait any longer and that either they get me in immediately or let me get back to work now that you’ve wasted so much of my time. So now all of a sudden because I made mention of it, they get me in within 5 minutes. When they get done with the procedure (which hurt like H _​_​_​by the way), they tell me I have to have an ultrasound too and that person would be another 30 minutes. Again, I tell them I cannot wait any longer because it’s now been nearly 2 hours that I’ve spent there. Again, since I mention it, they can suddenly get me in within 5 minutes. They finish the ultrasound, which also hurt and tell me that I can clean up, but don’t get dressed yet because the doctor has to look at the results to see if anything else needs to be done. Again I wait. Another 15 minutes go by and I get dressed, and tell them I’m done. Over 2 hours by this point. The doctor spent all of 1 minute with me, which is the main reason they say that I HAD to come in Mon-​Fri and Sat was not available.
I get the reports saying there’s nothing wrong, but frankly if they had looked at the current mammogram and the diagnostic mammogram from 2 years ago, they could have told me the same thing. However, instead of doing something that made sense, they waste over 2 hours of my time in which I have to pay someone to fill in for me.
Now, I get a bill. So NOW I know how much those digs cost. There is no way I would ever go to this place again. It looks super cool, but their costs are really expensive, they make you wait literally hours without so much as an apology and now I see their charges are probably 5 times what anyone else would have been.
PLEASE AVOID THIS PLACE. It is not worth your time or your money.