Nortek Environmental, Inc

I had the misfortune of my heater not working suddenly yesterday with outside temperature around 25 degrees. Spent the night with a space heater since the home warranty and the after hour HVAC tech they initially called would not agree on the quote amount. We were quite frustrated by the morning what with a toddler at home who we had to confine in one room and drop off to the daycare at the crack of dawn. The house was around 54 degrees in the morning when we left.
Called the warranty company again in the morning (did some yelling again) and got Nortek as the available company. By this time I was quite desparate to get the work done and was even ready to pay out of pocket. Justin from Nortek called me as soon as I hung up with the warranty company– sent the info of the Tech, Tyler, who immediately arranged to stop by. He found the problem to be the inducer motor. I thought now the work will be done but he told me how he and Nortek will have to jump through hoops with the warranty company and if the company doesn’t cooperate, it would take days before getting the motor installed. But he did understand my problem and the fact that I have a toddler at home and promised that he will expedite it. I called Nortek and spoke with Justin and Lisa who patiently listened to my problem and told me that Tyler skipped his usual round to get my work expedited and was already doing part tracking which he would have normally done by the end of the day! Then Lisa spent almost an hour and a half with the Warranty company to get an approval that could have taken days and convinced them to expedite the part replacement. Within 2 hours Tyler was back and replaced the motor in under half an hour. He also did some cleaning and didn’t charge me for it.
What Tyler, Lisa and Justin did for me is beyond professional courtesy and I cannot thank each of them enough for helping out! You have not only got my business henceforth but my gratitude as well!

We have been customers since 2013, when we first moved into our new home. We are so impressed with how knowledgeable they are and the way they run their business. They have very fair prices and are always informing us of ways we can save money in the long run. Recently, we purchased a new furnace and our heat is running 100x more efficiently. We noticed a tremendous difference in our comfort level in just one day. We only wish we did this sooner!
All in all, you can expect to be working with honest, trustworthy and smart professionals who go above and beyond with service every time. We can’t thank them enough for all they have done to keep our home comfortable and safe.

This is my response to Lisa.
Nortek Environmental was assigned to do a fall maintenance checkup on my furnace October 23, 2015. I was assigned another company when Nortek found a problem that day to do the repairs. I called the Sears home warranty plan right away and asked if Nortek could do the job because they were located closer to my home.
I am not happy with Nortek Environmental because of the time it took your company to install the parts once you got them knowing I had no heat from my furnace. When you received the part on a Wednesday November 03, 2015 I could not get an appointment until the next Monday. At this point I had no heat from my furnace for about 13 days. Then when the part was installed November 09, 2015, the furnace still did not work so another part was ordered. Nortek got the second part on a Tuesday November 17, 2015 and again I could not get an appointment until the next Monday. Leaving us with no heat from our furnace now for 26 days. Finally it was repaired Monday November 23, 2015 and working after 31 days of no heat. I even called your emergency number and no one called back. I would have paid the difference, Nortek already had the part. How you could you let a customer go with no heat is beyond my comprehension no matter what the reason. Like I said poor customer service.

A company with honesty and integrity.

Very professional. They truly are a family business. The entire family works within the company. I think they give the extra effort since it is a family business. They installed my new heater a few years ago. I can always call them if there is an issue. They will try to help me out for free by giving me suggestions before just sending someone out. I have no problem putting my name on the line to refer them. I do not do it for many, but Nortek would be one that I would.

Pretty simple review. They showed up as promised, took care to protect my house’s carpets and floors, they did a great job on the install of a high efficiency furnace, and the job was completed in the time frame estimated. I wouldn’t say they’re the lowest cost provider but they certainly do great work.

This company is completely unprofessional! The owner has an attitude like the world owes her and she’s better than anyone else and one tech chews his gum like a horse while he’s talking to you. Never again.

Don’t look any further, this is the only heating and cooling company you need to call! My young family woke to a 55 degree house at 6am on a Sunday. As my husband dressed the kids in winter gear, I was leaving a message for a heating and cooling company we’ve used in the past. After waiting an hour without a call back I turned to Unilocal and found Nortek Environmental. So thankful for Unilocal!My emergency call to Nortek resulted in an immediate response from Lisa who was very kind and sympathetic that early Sunday morning. She went over pricing and patched us through to a technician who kindly talked my husband through technical support to isolate the issue in hopes of having to save us the cost of a trouble call. AMAZING! Over the phone the problem was figured out, and the tech brought us a replacement part super quick. They were lifesavers that cold day! I was also pleasantly surprised to receive a follow up call a few days later to make sure everything was ok and that I was happy with the service. Seriously, don’t look any farther, you won’t find a more professional or courteous company out there. These folks are the definition of good people!

From the moment I contacted Nortek I was impressed. All my questions were answered during my initial call and when my furnace was being serviced. Scheduling an appointment was also simple and I was pleasantly surprised when I received a follow-​up email with the technician’s information and photo who would be coming into my home.

Very professional, fair price. Sends a survey after the work is performed to make sure you’re happy.

Lisa and her team have serviced my home and my business for years. I have recieved nothing but top notch service every time. They always remember me and even ask about my kids! The first time I hired them was almost 7 years ago. I needed them to increase the air flow in my dance studio to meet industry standards. Although they were a little confused at first, Lisa did research to find out exactly what needed to be done. I was so impressed by the time she took to research. And even then it was a less than $ 100 fix. I really appreciated their honesty. Next I saw their information on the furnace of the Bikrim Yoga studio I attend. I was surprised that they were so well known!
I had another company come into my home when my furnace «according to him». Needed to be replaced. I remembered my friends at Nortek and called them out. They did a clean and check for free for me and were able to do another fix that kept my 15 year old furnace running perfectly.
I recommend this company so much. They have done duct cleaning when I moved into a house that had cats from the previous owner (we have allergies), and come out at all hours of the day or night to help with my business heating system (I had an awful landlord that did nothing).
And as far as the negative comment made above, It makes me sad, but I betcha it was posted by a competitor. I have recommended Nortek to so many friends and they have all been very satisfied.