PS Travel

Love this agency. We have been using them for years for many exotic vacations. We never have had a problem. In fact we had one very serious issue trying to get to Russia and through their various contacts, they were able to rebook our trip and get us new Russian visas. It is the place to go.

Stopped in here a while back. Felt kind of blown off like they felt like because I’m younger I don’t have money to spend and wasn’t worth their time. I actually take 4 – 5 trips a year so their loss.
I later learned a few family members had used this travel agency. One though didn’t have any big complaints weren’t impressed either. The other two had a very bad experience with this travel agent.
The agent wasn’t very helpful in booking trains and transportation for a European vacation where as most travel agents handle every little details. The flights the agent was finding were very expensive. When this was commented on the agent said if your finding them cheaper maybe you should just book them yourself.
When asked for a cheaper option for a hotel the agent made disparaging comment about how this is the cheapest Europe trip she had ever booked. Shortly after that the agent basically fell off the map and passed everything off to her assistant.
This travel agency doesn’t seem to be knowledgeable and even more importantly not helpful. Many travel agents will go above and beyond booking all trains and transportation and really covering details, not the case with this travel agent.