Remax of Naperville

Turned out to be a bad experience and I am disappointed with how things ended with the realtor who was helping us try to find a home. We are still looking to buy a house and will now go through a new company and new realtor. I feel as if this realtor really didn’t care or want to help us.

We had a very tight time frame as our baby was due in 8 weeks. After having lost another property because our previous agent didn’t know how to handle the transaction, we were referred to BILL TEVOGT. Bill found us several homes which fit our needs and spent a lot of time working with us to find just that right home. And … we did find a perfect place in beautiful, move-​in condition. Bill is so patient and so knowledgable. We worked together with the lender and attorney Bill recommended and we were able to purchase our home and close in 5 WEEKS … just in time to welcome our new baby!

I have been a mortgage originator for 20 years. I am writing a review for the seller’s realtor Shirley Connor. She was professional and worked well with my client’s realtor. Anything that was asked of her was taken care of immediately. Because to the cooperation from all parties we were able to close a VA Loan in less than 30 day.
Thanks Shirley I look forward to working with you again.
Michelle Von Hatten, Gateway Funding

we worked with Terry Dittus. it was a nightmare… she did not make it to the walk through after the owners moved out, so we had none. She was in Michigan and hours late getting back in town. So, she alone stayed behind at our «new» house, and urged us to close, and she’d tell us if anything looked like it needed fixing– wrong –that was a big mistake for us and costs of thousands. After we closed, the house did not look like it did with all the owner’s furniture and boxes in it. We found it had flooded during the closing process (we had been out of the state and had asked her to check their basement after a big rain, but apparently she did not as there were obvious recent water stains), there were wall cracks in the crawl space that needed fixing – which should have been obvious when the radon detection system was installed, the sump pump was not working, garbage hidden in the backyard and really everywhere the house needed major cleaning, wood flooring had deep scratches (hidden by strategic furniture placement), trim work was in need of great repair upstairs where furniture hid it, kitchen faucet did not work, second bath in need of repair (leaking-​disguised by boxes in closet behind it), and on and on… the place was left dirty, broken glass in kitchen cabinents, magic marker and crayon stains inside cabinenets not even attempted to be cleaned, pictures and iron work designs were pulled from the walls leaving one inch gaping holes that needed drywall and new paint even though we counted on it being newly painted – all the walls had to be fixed and repainted (and no paint left on premises even though it was advertised as newly painted – so it was $ 6000 alone to mend all the drywall including closet behind bathroom). The carpet that appeared to be one color was three different colors – not easy to see in a poorly lit house at night with all the stuff – we truly needed a daytime walkthrough with the place empty. All this we could not see or negotiate on because our agent was late getting back into Illinois the morning of our closing, leaving no time for a walk-​through that day or any time before that. Further, Terry always discouraged us for pressing for any type of paperwork on repairs in a house which warning to new buyers – ask for paperwork so you have some type of warrentee other than the previous owners word. For instance, in the case of this home, it was supposed to have a new roof. However, I’ve now spent $ 5000 repairing this supposedly new roof because of many problems with leakage. Terry is as anxious to please the seller as the buyer, so she’s going to just push to make you agree and have a transaction, not keep the buyer’s interests in mind. I suggest not this agent. And, this is my fourth home, so I know the difference between a great agent and a not so great one. This one should be another line of work.

We worked with Kathryn Hoffman. She was super helpful in explaining all of the small intricate parts of the real estate process, as I had no prior knowledge of the home buying process. She helped us negotiate down to a great price and get through all the stress.

The man I talked with was not helpful at all.

My husband and I worked exclusively with Dan Firks at the Naperville office. He is OUTSTANDING. He helped us buy our first house and, being new homeowners, helped us understand every point in the process. He was patient as we figured out what we really needed in our first home and took us to see an obscene amount of houses. His patience is endless!
He also works closely with a number of other professionals that are needed when buying a house. He has a fabulous lawyer and financing staff to help buyers/​sellers along the way. We’ve recommended Dan to many of our friends already and will continue to do so. If you want a good experience, please use Dan.

We just closed on the sale of our house here in Naperville with RE/​MAX. Dan Firks was our listing agent and he was terrific. He did a great job of marketing our house, the online photos looked great and he was incredibly responsive.
Unfortunately, the buyer’s agent, Sophia Su, was very unprofessional and almost derailed the sale at several points. At one point, we almost terminated, which would have been really bad for the buyers who really wanted our house.
I would definitely go to Dan again (and in fact recommend him heartily to all of my friends who need a Realtor) but encourage you to steer clear of Sophia. I’m all for Realtors who protect your interests as a buyer but when it comes to this type of unprofessional behavior, she reflects badly on the other RE/​MAX agents in this office. (And in fact, I’ve written to RE/​MAX corporate and told them so.)

We worked with Sandy Hunter to buy our house and she was phenomenal. She understands the Naperville market inside and out and took plenty of time to take us first time home buyers around and educate us about the market.
The challenge with had with other Realtors is that they just wanted us to buy a house and move on. Sandy took time to understand what we wanted, our budget and what made the best sense.
Whenever we want to sell, Sandy Hunter will be our first call to represent us.

We worked with one of the agents at this location, she made a lot of false promises and never followed through on anything she said (gave her almost 4 months). Always had family problems as her constant excuse and even lied about having a realtor’s open house. And then to get out of the contract (that has been breached by her, the agent) has been ridiculous! I hope this is not how all the agents of this location due business! SELLER AND BUYER BEWARE