Rosati’s Pizza

Ordered pasta at 8pm on a Monday night. They said an hour for delivery. I live 5 minutes away. Its been 1 hours and 45 minutes and no sign of the food. I called 15 minutes ago and they said they driver will be here «any minute».
Update: 10 more minutes passed and i called again and they said, «if the driver is not there in 5 minutes call back. At this point i am never ordering from here again. I don’t know if the food will eventually come, but i need to go to bed.

Just placed my order (6÷12÷2016) and the chick on the phone obviously has an attitude problem. Not sure I even trust the food won’t have spit or anything else in it. The worst, most condescending service I’ve ever had. Avoid if you can.

We ordered on Sunday.
Typically i enjoy their food, good pizza. I have to say they dropped the ball this past time. We ordered a deep dish sausage and spinach, breaded cauliflower, garlic bread, and cannolis.
First the garlic bread. It was a hoagie bun not cut, warm with melted butter. No garlic, definitely not toasted. Soggy bread.
The breaded cauliflower was pretty good, a little crunchy but not bad. However, the menu and my receipt both say it comes with ranch and we didnt get any.
The cannolis are not made in house, they are awful. I couldn’t finish mine.
Finally, the za. A deep dish that was not. It was a regular pizza, with a tall crust, and no sauce at all! !! It was incredibly disappointing, and rlly dry.
I will not order here again. Order john and eddies, it’s always delicious.

Customer service suck here. Don’t buy from here. Don’t buy from here they don’t have have your food ready on time and they hang up on You.

Just a word of warning: their new ‘fries’ that have bacon and cheese on them are curly fries — not plain French fries. Otherwise, they would have been delicious because they actually showed up still hot! But I ordered through grub hub and they didn’t describe the dish — had I known they were curly fries I wouldn’t have ordered them. Just a word of warning to other curly fry detesters out there!!!

I’m disappointed and hungry. I just had a pizza delivered to me that literally tasted like a warm Lunchable (and no, that’s not a good thing).
I ordered a medium cheese pizza thinking, «Hmm what could go wrong? Even I can’t mess up a cheese pizza!» I also ordered cheese fries because I was (am) overly hungry and had irrational food dreams. It took a while for the food to get here, but probably not unreasonably so since I ordered through GrubHub.
By the time the food arrived, I was beyond starvation and literally ripped open the bag of fries. First thing I did was shove a handful into my mouth. The next thing I did was look down at what I was eating to see if there was cheese. Nope (but that’s probably the pizza gods way of saving me from myself). My next observation was that they were unreasonably soggy and not very warm. I put them aside thinking surely my pizza would be better.
After fumbling with the tabs on the side of the box for nearly 30 seconds (I know!) I opened the box and audibly booed. I mean, this pizza has the crappiest looking cheese: sauce:crust ratio I’ve literally ever seen. The crust tastes like uncooked pita (but worse)/saltine/pretzel meh and the tomato «sauce» might actually be ketchup (it’s not, but maybe just tomato paste). The cheese tasted like cheese, but not particularly good cheese. I LOVE crust so much I cringe when people discard it and even I could not ingest the crust.
I’m severely disappointed. I think the only reason I gave 2 stars instead of 1 is because at least the fries will hold me over until breakfast and because my boyfriend had a bottle of wine delivered to my hotel room.
I honestly hope this was a fluke (there are some reviews that suggest people actually like this pizza). I feel like I was punk’d, only Ashton Kutcher hasn’t popped out laughing yet.

Yummy stuffed pizza. It had great taste! The small pizza was huge! Both my husband and I could only eat one piece. So we still have 4 slices left. Wings were delicious as well. Very happy with our order

Rosati’s Pizza. That name itself brings back warm memories to generations of suburban Chicagoans who can recall Rosati’s food accompanying many a family game night in a wood-​paneled basement. Many students away at college, traveling home up I 57, anxiously looked forward to tasting their first slice of Rosati’s, as a symbol of being home. And for good reason: the pizza is excellent. To my sensibilities, this is the best deep-​dish in town.
Look, all of this crap is gonna kill you eventually, so you might as well eat the best version of it. I also enjoy the fried mushrooms. Please don’t tell my doctor.

I would have given this place 5 stars but the pizza was not up to par. The cheese smelt old and the dough was a little rubbery.

I ordered a salad at midnight for delivery… Only a salad and when will it get here? Oh only at 1:10am, just a SALAD over an hour delivery at midnight, seriously? I won’t order from here anymore if their delivery is this rediculous.

Well, they did it again. This Rosatti’s used to be pretty good. They send several coupons a month. So, of course, I use them. However when I do, they don’t garnish the whole pizza. They stop a good 2 inches from the edge. The time before tonight, when I ordered, I asked if they skimped on toppings because I use their coupons because I would gladly pay full price if they would add toppings all the way to the edge. The girl on the phone said, no they didn’t and she would tell the cook to make sure they put ample toppings all the way to the edge. And they did. Tonight, I order another pizza and sure as shineola, they skimped! Yep, I used one of their 20 coupons I have in «the drawer.» See the pics for yourself. I just think it’s wrong for them to give you a «discount» and then give you a lessor value product anyway.
Oh well, you really do get what you pay for.

I wanted to give this place three stars but decided to bump it down due to being located in the pizza Mecca of the Chicagoland area and the high prices.
Pizza and the cheese is decent, although the crust is mediocre. The wait times and prices are horrendous. $ 21 for a pseudo-​large I can pretty much finish easily with one other guy? Why not go to a real pizza place. And waiting half an hour for pickup is absurd for a pepperoni pizza only. Look for coupons or just look for a better option.

Once again Rosati’s of Naperville finds a way to disappoint. Slow delivery? Check. Wrong order? Check. Stingy on the ingredients? Check… and mate. Final insult? Also cold on arrival; suppose that goes with complaint number 1. Please, fix yourself. There are other pizza places in town and good memories from other locations just don’t hold up when the experience at this location is so consistently below average.

Love their food! Awesome pizza, sandwiches are great and can’t beat their prices along with their coupons. Reading some reviews make me laugh. If you are particular on what you want on certain things please ASK before placing the order. Each restaurant is different and add different things to their menu. ;)
If u haven’t tried rosatis, give Em a call! :)

When you need food delivered, but you’re tired of pizza & chinese, Rosati’s is a great option! Their menu is SO much more than pizza! There is pasta, chicken, ribs, sandwiches, They have a great cheesy beef sandwich (they call it a Cheef), which can be ordered juicy, for extra au jus on the sandwich. They’d get 5 stars if they took Rosati’s gift cards.

I’ve been craving a hot dog for weeks now. After a long day at work, I was too tired to go out anywhere for one, and I don’t keep them at home (the bf doesn’t care for them) so I hopped on ol’ Grubhub to order a pair. Unfortunately, Rosati’s is the only place close to me that delivers AND had hot dogs on the menu. I don’t care for them, as they have unusually long wait times for delivery… but I decided it would be worth it.
I’ve ordered their pizzas in the past and you can definitely taste the decline in quality. Not to mention the last time we ordered, it took over two hours for our pizza to arrive. It was partially our fault, as it was Halloween, so I expected a long wait. However, they went to our old address, even though we clearly indicated to deliver to our new one. I felt bad for the delivery driver; he was very nice and apologized. He stated that his manager (or whoever prepped the order for delivery) didn’t bother to check the address on Grubhub, and just went with the address in the computer. Kind of a bonehead move on their part; you should ALWAYS verify the address, but that’s just my opinion.
Anyway, back to my current order. I placed my order at 5:10 or so (2 Chicago Style hot dogs, fries, and a root beer), and was presented with an estimated delivery time of 6:15 — 6:25 p.m. With my past ordering experiences with Rosati’s, this is about right, if not longer.
***Just got an e-​mail from Grub Hub saying to expect my order around 6:30 –6:45. Sigh. That’s a long time to wait for a pair of dogs and some fries.
6:24, my order arrives. The delivery driver was very nice (I’ve never had an issue with them– I suppose that’s where the one star can go. ‘Cause if I could rate this place 0 stars, I would). He hands me my order and that’s that. Right away, I’m weary.
I set my order down on the kitchen counter. There are three cans of root beer (I had ordered a 1 Liter). No big deal, I just didn’t expect the substitution.
The fries were barely lukewarm. That I expected; when you get fries delivered, very rarely do they arrive piping hot. Nothing a few seconds in the microwave can’t handle.
Then came the hot dogs. Oh my friggin’ disaster. THERE’S KETCHUP ON THEM!!! There are only two types of people that put ketcup on their dogs: children and the slow minded. You CANNOT call your hot dog «Chicago Style» if there is ketchup on it! Due to being insanely hungry, I obviously did not notice the «ketchup» part on their online menu, so I guess that’s my fault. All I saw was «Chicago Style hot dog» and I immediately added two to my order. I understand what goes on a CS hotdog, I didn’t think it was necessary to read the ingredients.
Upon further inspection, the only other ingredients gracing my dogs were onions and mustard. (Red onions, mind you– I’ve never seen red onions on a hotdog). Their menu online clearly states «ketchup, mustard, onions, tomato, pickles, relish and sport peppers.» My hot dogs did not have pickles, relish, or sport peppers. Also, «Chicago Style» would have celery salt and a poppy seed bun. The temperature of the hot dogs was decent, but my delicious experience I had been looking forward to is now ruined.
This is the LAST time I order from here. My bf swore it was the last time after the pizza that took over two hours to arrive. But I’m done now. As I sit here chewing the last of my now cold french fries and ½ of a «children’s style» hot dog, I am filled with shame and sadness; shame for eating a ketchup covered hot dog and sadness for being let down by such a simple menu item that is damn near impossible to screw up.
Never. Again.

I’ve ordered from them a couple of times and unfortunately the last two times the pizza has been delivered after the hour window as well as COLD.
When I’ve called to ask for help, the manager wasn’t helpful. They were polite, but the bottom line is there are too many other good choices in the Naperville area to worry about why they can’t meet their clients basic timing requirements as well as serving fresh, hot food.
Unfortunately, I can not recommend them and will not be doing business with them again.
Bad customer service :(
–mM

Had the best pizza we’ve had in along time from Rosati’s tonight!
Cooked to perfection, nice and crispy. (Ask for well done.)
Don’t let some of the older reviews scare you. I think they’ve worked out their past issues.
This is awesome Chicago thin-​crust!

Ordered the garlic, chicken, spinach and mozzarella speciality pizza. It was blah and there was barely any cheese, spinach or chicken. It was very greasy and tasteless. Will not be going back to Roasati’s as I thought pizza was a pretty basic preparation they have failed.
Service was good though and the employees were kind.

Nice place… located inside an industrial park. Fad some seating…2 video arcade games (MORTAALL KOOOOMBAAT!)
I dont think I remember Rosatis selling slices… but these guys did… I think it was 3.80 I paid for a slice and a soda (or water if they were out… which they were when I went… no biggie) But I liked it. Lots of parking and the inside decore is cool witht he menu on the wall and a couple of black and white photos adorning other parts of the store.
Good slice… no oregano in front with the condiments if you l ike it like I do.
Now one thing… you can enter the park by the side street… the main street doesn’t have an entrance otherwise you have to pass the viaduct and turn around I guess.