Staybridge Suites Aurora/naperville

Just got here from a 3 hr dive and was told to turn on The icemakers in the rooms and go hang out for a while the ice is being made. We rented two suites and have about eight people here for a birthday party. Told me to go down to the grocery store and I could get ice there. Apparently the icemaker they use for their continental breakfast is on the fritz. Nice start!

A truly bad hotel. I know they are an extended stay sort of place – and I stayed one night – but that’s no excuse for being so crappy. I arrived late, about 11:30pm, after a long flight from Tampa and a couple grueling days on the road. No one was at the desk. And no one could be found. Finally after about 10 minutes someone showed up and showed no concern at all that I had been waiting.
The rooms are not only cheap but badly designed. I cannot imagine how anyone who wanted to watch tv could do so in that place – the console was placed in such a way that no angle made it easy to view. It’s like some sort of drone-​like accountant designed the place. There were no cups in the bathroom. I had to dig around kitchenette cabinets to find them.
Their business center is comically bad. No instructions on how to log onto the antiquated Dell computers. I finally got on and needed to get to gmail. The browser didn’t support it!
Once again, no one could be found at the front desk. I had a shuttle reservation for 745am and when I finally did track someone down they had to fetch the driver.
These sorts of places regrettably populate the corporate park landscape these days, collecting millions from business travelers with no sense of service and no realization of what soulless, depressing places they are.
Not a good place to rest your weary bones. I pity the folks who must sign on for long stays.

I stayed here for two nights. Upon my Sunday arrival, I was a little taken aback when I told the front desk agent that I was checking in; her reaction was a big, exasperated sigh. Her demeanor didn’t match this reaction though, she was smiling and working quickly with the computer. She explained that they were fully booked the night before, so she would have to find a room that had been cleaned for me. I then realized it was about 1:00PM and I offered to come back later, but she found a room for me. It was unfortunately right next to the elevator, but I never heard it. The air conditioner was a bit on the noisy side, a through-​the-​wall model with built-​in dial controls. The décor of the room was on the dated side, but didn’t seem worn aside from a spot in the middle of the living area where someone had dropped a hot iron and melted the carpet. The kitchenette with dishwasher, full size microwave oven, and range top was stocked with all necessary dishware. The bathroom was clean and bright lighting was appreciated. Like many other reviewers have noted, the television is in an awkward location; it’s a flat panel widescreen TV (thankfully a standard subscription service is connected, no hotel info channels or pay-​per-​view that you have to navigate out of to just watch HBO) inside a cabinet designed for a standard tube television, so the TV can’t quite pull out and turn directly toward either the bed or sofa, but its still serviceable. The property offers complimentary use of washer/​dryers located off the fitness center. There are three standard-​sized front load pairs and one oversized front load pair. The convenience store on the property is said to offer laundry detergents and products, but I didn’t see any when I checked. The property does have a pool and hot tub, but I unfortunately didn’t get the chance to use either. Both have lifts installed for the disabled to enter/​exit. Bedding lacks fabric softener, but towels are fluffy. Breakfast each morning had a surprising variety, thin slices of bacon, scrambled eggs, a variety of juices, bagels and toast, as well as sliced cheeses, fruits, vegetables, waffles, oatmeal, cereal, milk. The hotel does offer a dinner buffet service Tuesday-​Thursday that I didn’t get to experience, but is said to offer beer and wine.

Wow!
We’ve never stayed in a Staybridge before.
My husband booked it on
, and the front desk said they could not give us our rewards points, that we had to ask
for them… BOOOO.
But, the room was clean and comfortable.
Hot tub temperature was way below 104°…
It was probably only 78−80°…
HOWEVER. .upon notifying front desk of the temperature, it was adjusted correctly.
Weird, moldy smell in room after we turned on the air conditioner.
and a MAAAAAJOR problem with the wifi…
Says you are connected, but I couldn’t get on Facebook or email.

Don’t know why there are bad reviews for this place, I’m from Los Angeles and will be staying 3 months. I have already stayed a month so far and this place is awesome. Very clean and spacious rooms with everything I need. They also have free breakfast every morning and free dinner from tues-​thurs which is pretty delicious. The staff, from the manager to the maids are awesome here as well. They super nice and are always willing to help ²⁴⁄₇. I def recommend this hotel for short or long stays. If I am in there area again, I will come back for sure.

Stayed one night for a wedding in the area. Nice room with up to date décor. Mini kitchen was nice to have, mainly for the fridge. Staff was friendly. Breakfast and coffee were good. Pool was clean and decent temperature. Just what you need for a one night stay.

Hated my stay there. Toilet didn’t work. Bed was saggy. And not that clean. I mistakenly left my Up band on commode but was never found. Never again will I try to stay in a cheaper hotel thinking it will be a good experience.

We stayed for 3 nights. We found the staff super friendly. Loved this hotel. Breakfast and dinners were fine. I would come back anytime

Stayed here as part of a wedding party. Rooms were spacious, beds were comfy, TV was oddly-​positioned in a cabinet with a swivel that didn’t face the bed. Breakfast was better than I expected, with a waffle maker, oatmeal ‘bar’, juices and muffins to go with the eggs and ham. Thankfully, they had Tabasco. Our room rate was only $ 99, which is good, because I wouldn’t pay a whole lot more to spend the night here. A decent night’s sleep and expedient check-​out.

Disgustingly dirty and not so friendly staff. Could not get out soon enough. Our checkin began with my co-​worker being interrogated as to whether she was paying or the company was as if we weren’t really there on business. Next morning found used bandage in bathroom. Next morning I was so sick and the water was shut off all day and then my last and final morning the water was brown. It is scary to think they charge the same rate as the Marriott downtown. I have a sweeeeet!!!

Front desk clerk was very helpfull and was able to upgrade my room.
Location is very walking distance to the train station.
Property OK overall — no bedbugs.

First, let me say that I’ve stayed with Staybridge in several different cities and I’ve traveled quite a bit this past year for business and stayed with Priority Club Hotels and enjoyed majority of them.
My family consists of my husband and myself, our 2 year old child, a dog and a cat. We recently relocated to this area and we had 35 days before we would be able to get into our new house. When we were here house hunting we came to look at the place and were fairly pleased with the room condition — it wasn’t great, but not awful. They had availability for our whole stay and it was really the only place around here that did. We were told that the room we were shown may not be the exact room, but would be the same set up (1 King/​1 Queen/​2 bedrooms). When we arrived a month later, we were given a 1 Queen/​2 full 2 bedroom suite on the 3^rd floor. A week into our stay, we were smelling smoke from the 5^th floor rooms coming through our bathroom vent, we stayed 9 days before we ever got a full room clean — probably only because we changed rooms. I met with the manager to complain about all our issues (I’m only giving the highlights) and he agreed to change our room to a room on the first floor. We were happier there as it was the room we wanted and we never smelled smoke. However, we are now nearing the end of our stay and we’ve noticed a leak that was been here the whole time in the ceiling, we just thought it was water leaking from the fridge. Turns out its from the ceiling! There is now a bubble of water on the wall and they’ve been «looking into it» since Sunday (it’s now Tuesday evening)!!! We were at one point considering changing hotels, but it would have meant sacrificing 1 bedroom and so we’ve really tried to make this stay work.
The hot breakfast is GROSS (eggs and all of their meat is disgusting). Up until recently there was only skim milk available and the 2% was empty, now I hear that its all gone. (What should I give my 2 yr old to drink??) The weekly dinners consist of salad, veggie platter and a main entry. Don’t expect anything spectacular. For instance, Chinese night was just fried rice. Cheese enchiladas were corn tortillas with cheese and red sauce, and lukewarm at best. We thought we’d get to save money by eating there during the week and well, I’d rather spend money than eat that crap. There’s hardly anything our 2 yr old can even eat at those dinners. The «free» beer is only available when the tap is working, which has been infrequent. Coffee creamer — you never know what you’ll get — whatever they have on hand.
The hot tub has been broken or in need of repair for about ¹⁄₃ of our stay. The pool is not heated.
The staff attitudes are mixed… in general I like the managers, the maintenance guy, and the dayshift girl who works the front desk. Everyone else, it can vary who you get and the mood they are in.
It’s also the first Priority Club Hotel that this Platinum member did not get something (like cookies and a bottle of water) at check-​in.
They have 3 washers/​3 dryers and one of the washers has been broken now for 2 weeks. Which when people put a load in and then leave it for 3 hours, it makes it hard to get your laundry done.
Oh! I forgot to mention the beatle we found in our kitchen — could have been worse, right?
On the whole, you could be somewhere worse, but if you have the option/​choice to go elsewhere — do it.

We recently stayed here for a wedding. I’ll give a pro/​con list to make this a bit shorter.
Pros: huge living room/​kitchen space, very clean
Cons: no central staircase (so you either have to walk to either end of the hotel or wait for the centrally located elevator — we were on the second floor next to the elevators and had to wait forever or walk to either end and then all the way back to the middle), gross eggs and bacon at breakfast (since it’s free, I guess I can’t complain too much — but tasted like instant eggs and bacon made from paper), small check-​in area with only one person (had almost all the wedding guests trying to check-​in at one time, yikes!), can only turn right out of the parking lot — and have to go all the way around the block to get back out to the main road
Despite what looks like a lot of cons — it really is a fairly decent place for the price. Definitely not something I’d book for a vacation or anything, but for a night or two it’s fine.

My husband and I went to check the hotel as a possibility for my husband’s birthday night. Getting to the hotel was a pain. The lobby is cramped and the desk clerk was less than friendly, especially when he realized we were only there to look. We wanted to see what a one bedroom suite looked like, but the key he reluctantly gave us led to a tiny studio suite that could hardly be called a suite, it was so small. The bed looked uninviting and the tub was absolutely tiny. As we were leaving the clerk pushed us to try and book that room right then and there. We told him we’d call. Leaving was an even bigger pain than getting there. You literally have to drive in a circle to get back to route 59. There are plenty of better hotels in the area, so save yourself the trouble.

Unilocal Shows 2 Staybridge Suites in Naperville Are, when there is only one.
I accidently wrote on the other one’s page 2 times, a dn noticed it this morning.
ORIGINALLY ON 10/​22/​2009 First to Review
I stayed at this hotel when I was visiting my family in Naperville. Nice place, fairly new!
Staff was really nice, when they were at the front desk, for some reason it felt like, everytime I walked by, nobody was there.
The only turn off was the breakfast. Eggs were cold and the meats were burned.
Otherwise nice place in a nice area of town
UPDATE– 7÷26÷2010 1 photo
I stayed here again, in July of 2010, my wife and I went to Chicago, for our 1 year anniversary. This Naperville Staybridge was the same as I remembered it, however the Breakfast Attendant/​Lady was really rude. Their breakfast ends at 1030 and at 1015 my cousin asked for some more donuts and she was like «NO» the milk machine was not dispensing 2% milk, so when i told her, she was like use the skim milk.
In the words of Jodie Sweetin (tv’s «Stephanie Judith Tanner» from FULL HOUSE) «HOW RUDE!»