The Home Depot

Went in to look at water heaters. Before I know it a sales associate gives me a phone that connects me to a pushy salesperson in some call center. I hadn’t even had a chance to look at the actual machines before the guy on the phone is trying to get my phone number and email address. He was also evasive about their pricing. On a recent visit, I was in the electrical aisle and needed some advice about a switch. The associate didn’t really know the answer, but then proceeded to ask me about the state of my HVAC system (something that had nothing to do with my inquiry). I told him it was fine and I wasn’t really interested in whatever he wanted to talk about. He ignored my response and began telling me about the HVAC repair services he could set up for me. He proceeded to ask questions about the last time my HVAC system was repaired, who my contractor was, etc. I basically had to just walk away. It’s clear Home Depot is trying to up its quarterly earnings by pushing more contractor services. Their associates seem to be on commission to sell contractor services. This is what I dislike about big chains. But local.

I needed someone to help me with a minor plumbing project and no one at Lowes or Menards could help. I drove the extra 5 miles to Home Depot in Naperville IL and an associate directed me to the man who works in their plumbing department — George. George showed me exactly what I needed and told me how to install it, showing me how to wrap the Teflon tape around the pipe. I went home, followed George’s direction and was able to install the fixture myself. Perfect! No leaks.

We have been to Home Depot a couple times but they were very unhelpful, unfriendly & wouldn’t even stand up when you approach them with a question, so forget about having them actually showing you anything! Their replies are often general & of no help with an attitude like they are doing us a huge favor & we were bothersome. You’ll get more out of YouTube videos minus the attitude. No more Home Depot for us! I’d much rather go across the street to their competitor — 100%!

Good store overall. Access is a bit tricky and the wood selection in building materials section is pretty poor. Most every thing is warped or cracked. Nice staff.

Worst customer service ever. Called ahead to make sure that they had the item I was looking for. They said sure, just come in. 20 minutes later when I arrived, I was told that minutes after I called, a guy just happened to walk in and bought all the items that I was looking for.
Talking about insult to injury.
These guys are outright dishonest!

By far the worst home depot I have ever been to!!! You can wait for 30 minutes for someone to help you… like its a favor… worst customer experience ever!

Designing new bathroom for office, very helpful in picking out options and making sure no items for lacking! THANK YOU!

As I hate reviewing chain box stores, I thought I would review this one.
The selection and the organization is really quite impressive at this location. Like all suburban stores, this place is massive. Unbelievably massive. They have a great selection and quantity of fireplace tools and pieces. They have a large amount of grill tools, plant selection is well maintained, and basically everything is well kept up.
Oh and another plus, the staff at this location actually know where things are and have thoughtful ideas as to how to help with a project. Surprised? So was I.

Decent selection for a homeowner. However don’t know how a DIYer or contractor could deal with their poor customer service and lack of a true lumber yard. Most of the time people in the store seem willing to help however their builder and materials services is lacking. On many occasions I’ve called to place an order for a job and can’t get anyone to pick up the phone. To much competition on the area to keep dealing with subpar service.

I like this location for Home Depot.
I’m probably a little biased because I can walk around this place for hours, tons of ideas and inspiration. Everyone who works at this location is extremely friendly and helpful.
There are times when, sure, I didn’t know the name of the «thing-​a-​ma-​bobber» I was looking for but someone was kind enough enough to find this lost soul and guide me in the right direction.
Definitely a good place to waste away your Saturday!

I don’t think it’s possible to get five stars for a big box store but they sure come pretty close to that at this location. The paint department is top notch and the lay out of the store works so well for me. So glad this favorite location is the closest to me and I’ve been to many a Home Depots over the 20+ years they’ve been in Chicagoland.
I always start with HD over Lowe’s and Menards. Not that I never visit the other places, as there are certain manufactures that I favor at Lowe’s (Juno lighting) and the flooring at Menards. For all other needs Home Depot shines.
Does anybody remember Builders Square and Handy Andy before Home Depot swooped into town and showed them how it’s done? It can be hit or miss finding a true professional in the isle but the majority of the time, this is the better store to find that help you may need some advise on.

The staff here (especially Don) are very helpful. They went above and beyond to help me find some obscure items. Although Don had a bad hip, he wrangled a 100lb shelving unit off a 24′ high shelf — it was the last in the store.
Top notch customer service.

I’m giving this place 5 stars for two reasons. The first, boring reason is that they had everything I needed on my shopping list, including a fireplace set that I couldn’t find anywhere.
The second reason is that I’m an idiot and left my iPad in my shopping cart in the parking lot. I realized this once I got home, called and left my contact info with customer service. An extremely awesome, yet anonymous, person found it, turned it in to customer service, who called me so I could get it back. I am Unilocaling from my iPad. Thanks for helping me get this back! You made my day!

This place is a nightmare! I had the worst experience with a tree purchase. I had to wait 30 minutes until they found someone to tag them (that should have been my 1^st clue). Then when I asked the manager to have the landscaper they work with call me I got a call from a contractor saying Home Depot said I wanted my bathroom redone… close. Once I found other landscapers to pick up and plant the trees… Home Depot told them someone else already picked up the trees when they got there. Of course when I drove up to resolve the issue… my trees were right where they were they whole time with MY NAME ON THEM. When I went inside to resolve the issue I was told someone already picked up my trees and they were going to check on who. LOL Once they «resolved» their issue… the girl says ok they can pull up outside your FIVE TREES are ready… I ONLY BOUGHT TWO! Am I dreaming?
Do yourself a favor and go somewhere else.

I am a big Home Depot fan and this Home Depot is great unless you order from online and pick up in store. Then you have a hit or miss situation. However, I find that is true of most Home Depots. In any case, this Home Depot has great customer service.

Place has not changed since start of my remodeling days. Always short on help. Am leaning on Lowes next time. We are getting storm doors today. After a long wait, we paid for custom ordered Andersen storm doors. I cannot help bit compare store to Lowes. Latter seems more spacious, well lit, store layout, presentation, in store help, better in these categories than Home Depot. They charge $ 59 for delivery. Not having a minivan, we will rent a truck to take those doors home.

Stopped in to buy a switch for my can lights in the basement… guy in electrical was AWESOME… friendly, knowledgeable, funny and best of all made sure I knew how to do the job!

Disappointing.
Having a home, and a retail business location– I am always shopping for something or running out to grab something to fix something and frequently end up at Home Depot because of selection and price. The selection and variety of merchandise at Home Depot paired with decent prices usually allows me to make one stop instead of 2 or 3 to other places. I am usually able to find just what I am looking for due to the efficient layout of the store and labeling of isles and departments.
However, my last several visits to this location have dissappointed me to say the least. I was shocked to have not been approached by a single employee while searching for what I was looking for, and having several walk right past me without saying so much as hello or can I help you find something– leaving me to sift through isles searching. What ever happened to customer service?