Woody Buick GMC

Brought my 2006 Grand Prix in for repairs on my AC since the hose was leaking. Went in on a Wednesday after calling them the day before to set up an appointment. They said it can be done quickly and the parts should be there. I showed up and they said we have to order the part. So I returned the following day only to get a loaner for what I need. They call me Thursday morning only to tell me that service should be done later. They said they needed even more parts and I have to wait another day. Got the call to get my car and the other part of the service that needs to be done which is the cylinder to keep the key in the ignition while the car is on needs to be ordered. Set up another time on Monday, no part came in. This morning comes and another call saying the part is in but can’t do the repairs, can I come in later this week. They can’t even offer a loaner this time since they have run out.
This is a safety hazard and they want me to continue driving this vehicle until the repairs are done. I paid my $ 100 deductible from the extended warranty for both repairs and yet I am still waiting for both parts to be done. Nearly a week and still have repairs that need to be done. I would love to get my $ 100 back for the time wasted.
Called the GM about an hour ago and yet to hear back.
I would rather to go another dealer where I won’t get treated like garbage. In fact, the day my car was in for service the used car manager called me if I wanted to sell my car to them. Seriously, it’s my car and I would let you know when I am selling it.

Third car we have purchased from this dealership. Second car we have purchased from Greg Anderson. Outstanding customer service. They go above and beyond all other dealerships in the Naperville area.

The valet service for vehicle service is amazing; absolutely the BEST!

I have been a a Woody customer for about 7 years and have leased about 8 cars during that time (I think) and have referred at lease 5 people over to you. There are 2 reasons for this 1) Mary F is the best– I never met anyone who cared more about a customer and worked as hard as she does. I am in sales and it’s hard to believe she is that awesome. 2) Kyle and the valet service– It’s such a great service and provides such a value. Nobody is better and more responsive then Kyle. Because of Kyle and the valet service is why we stay at Woody.

Great dealership, excellent service department. Worked with Pete who did a fantastic job helping me through my repair.

Have had mixed experiences with this dealership’s service department. One big concern is the large markup on parts; well above dealer list price.

The valet and service dept people are simply fantastic! Excellent customer service! Keep up the good work.

*BUYING A NEW VEHICLE*
*Out of State Purchase*
*NoServiceExperiences*
I traveled from Wisconsin this past Saturday to purchase a New 2015 truck. I spoke with Greg Anderson on the phone and discussed I was going to be traveling a great distance for a specific truck. I discussed price to see if we were in the same ball park and when we came to a good number I told him I would be there ASAP in the morning.
I arrived as scheduled and was met promptly by Greg who was informative, nice, and not pushy.
I took the truck on their ‘test track’ which is a few acres with some turns, a hill, train tracks, cobblestone, and you can get the truck up to about 40. (If I didn’t know how the truck I wanted drove I would have insisted on taking it out for a real drive).
I purchased a NEW 2015 Sierra 1500 SLT Z71 yesterday and was absolutely pleased with the truck, the service of the sales staff was great although I did watch an elderly couple feel ‘abandoned’ as their sales rep continuously left them but I didn’t see that as consistent and may have had to do with their purchase.
After we shook hands and the deal was complete I went out to find a full tank of gas and nicely detailed truck. Glad to see that aspect of service still exists at some car dealers.
*Greg took the time to go over all the options with me even after we were done and he could have walked away!* he helped explain everything from pairing phones to vehicle settings and the complex yet simple interact system.
Thanks to the sales team at Woody’s!

Giving Woody Buick 5 stars because of the way they addressed an issue for me (a few months ago). I had taken my Enclave in for a basic oil change and recall repair (not safety related). After receiving my vehicle there was a new issue, causing me to be stranded, and despite the extremity of the situation, they resolved it.
The issue was that my tire was flat after they worked on it. The problem was that I discovered the issue the next morning on my way to the airport. I refilled it along the way but since I had to catch a flight, I continued on to the airport where I parked it offsite like (I normally do). Considering I would be gone for several days, I had no doubt the tire would be flat by the time I returned.
After talking with Woody the owner he said he’d get it taken care of. I made arrangements for them to retrieve the vehicle while I was away, which they did, and when I returned I took a Lyft ride to the dealership to pick up my car with repaired tire and to my surprise an inside and outside wash and vacuum.
Because the service department is open until midnight, it wasn’t an issue that my return flight was as late as it was. I was able to pick up my vehicle around 11:30 pm.
Anything less from this result would have been a major problem for me, but Woody and his crew pulled through for me.

Great service –good work with nice warranty, nice loaner vehicle to use while work was being done, caring friendly service worker, good prices, great hours, good explanation of the work that needed done and all that had been checked out, and while I didn’t need the waiting room this time, I have used it in the past and found it comfortable

I bought my wife a regal gs in 2013 and she lives the car. I was happy they matched an offer on the same car at another dealership. I didnt have to go to another dealer I just looked up prices online while still here and they matched it. Friendly service and there maintenence service department is open at 6:30 AM and close until midnight. That’s crazy and awesome at the same time.

After we got approved for a loan, they sold the vehicle out from underneath us! Scammers ! Discrimination against the normal seller ! Do not use these guys

Ernie, Jeff and the service staff are wonderful! Honest and friendly and I always feel as though they truly care about the work they are doing, but more importantly, they treat me like a friend. I trust their suggestions and advice. 5-​star treatment each and every time I am there!

service department sucks big time, these guys sold me a battery when i didn’t need one and never addressed the electrical issue i was and still am having!

I am also very surprised with the amount of negative reviews. This place is by far one of the better dealership experiences that I have had in awhile. My wife wanted a white Terrain SLT AWD — they didn’t have it in the lot, but they found a dealer that did and traded for it (had to travel 150 miles to get it).
Mary F is an absolute pleasure to work with, shes quick, explains everything perfectly, didn’t waste any of my time (which is very valuable to me).
I definitely will be doing business with them in the future, and will recommend them to my family and friends.

I just purchased an Acadia from Woody and my experience was nothing positive. Jim, Steve and Scott (the manager) was very friendly, knowledgeable and I believe I got a great deal! I’m very surprised at some of the negative reviews. I’ve been trading cars every 2 years for the past 10 years, I was a Nissan customer and decided it was time for a change. I visited Darcys in Joliet and my experience was awful. I arrived at Woody around 8:00 PM, I knew exactly what I wanted, including my monthly payment. The Manager, Scott made us feel like VIP customers!

I have been in Customer Service most of my life and know customer service when I see it. I didn’t see it in my experience with the Woody Buick (Naperville) service department. I took my car in at 1.30pm on 10÷12÷15 for the recall issue with my G6, the 50,000 mile maintenance, the trunk props (which wouldn’t hold my trunk open) and an issue with the sunroof pins popping out so my sunroof panels didn’t close tight.
Ernie was the Service Advisor. I told him what I needed and said I wanted to be called about the trunk props and the sunroof before they did any work on them. He said he would call that night and asked what time was too late to call. I told him 10pm, then went back home and waited for his call.
10pm came and went; no call. I left for work the next morning; no call. I came back from my lunch break; no call. I finally called them at 1.40pm on 10÷13÷15, more than 24 hours after taking my car in, letting them know I wasn’t happy that I had never been called. The Service Advisor I talked to said «sorry» and told me that the recall work and the maintenance had been done but not the other work because there were some «technician notes» that they couldn’t interpret. The Advisor said that Ernie would find out what the notes meant and call me that night. I asked why I wasn’t called last night with that information, and asked if Ernie didn’t call me last night, what assurance do I have that he would call me tonight? The Advisor then got Ernie on the phone.
Ernie repeated what the other guy had told me and just said «sorry» about not calling me with an update. He quoted me the price on the trunk props and a tentative price on the sunroof and said he would call me back.
A couple of hours later, he actually called me back ! After all the years of having my cars at the Woody Buick/​Village Pontiac service department, this was only about the second or third time that they actually called me back. He said the parts for the trunk and the sunroof would have to be ordered. (I don’t know why he couldn’t tell me that on the earlier call.) He asked «do you want me to order either part or both or none?» Thanks for the choices, Ernie, although knowing about Customer Service as I do, I wouldn’t have offered a customer the option of taking business somewhere else. But since he did, I chose the «None» option and told him I’d pick the car up, which I did later that evening.
There was no one at all in the Service area when I walked in; no customers, no employees, no cars. Finally an Advisor came around the corner and asked «have you been helped yet?» While that was an appropriate question, I’m not sure who he expected to have helped me, since there was no one there. I told him I was picking up; he found my paperwork and also found Ernie, asking him if he needed to speak to me about anything. Ernie just said «hi, how are you», then went back to what he was doing. I paid my bill and left, telling my car «say goodbye; you won’t see them again».
Other reviews of the Woody Buick Service Department talk about a loaner car being offered or valet service or other service «perks»; I was offered none of that. After not having been called back and the obvious lack of customer service when I was there in person, I’m going to find another Service Department that puts a little more emphasis on service.

Typical dealership experience but the great thing is there service department is open SUPER LATE. I wanna say 11pm. Everywhere else will typically close 6pm to 9pm. So if you need something late this place is a great option and as far as I know probably your only option.

I am completely surprised at some of the negative comments regarding this dealership. It’s really about the people in the sales department and ultimately the service department. Having been in an automotive family business many years ago (several Avis and Budget Rent a Car franchises), I know selling a car is not the dealers «cash cow» — it’s the service department that can really make or break the reputation of the dealer. After my youngest son totaled our Land Rover (hit by a DUI driver), I was not in a position to invest tons of money in another Land Rover or deal with some of the issues we experienced with that brand. Some friends recommended Woody so we took a short drive over to Woody Buick to take a look at both SUV’s and traditional 4-​door cars. I am one of those men that would rather go to the dentist than buy a car — I usually have my wife find what she wants and then I am the «hammer» when it comes to the «out the door» price. Well, there was no need to be a «hammer» at Woody. Tom Long was was our sales rep and offered us an incredible deal — a deal that no other dealer in Naperville would touch.
We have had the car in Woody’s service department several times — mostly for an oil change or tire rotation. Each time, with the exception of the last time, the car was treated with care and the work completed extremely professionally. The last time, the car was brought in for an air leak occurring in or near the front passenger side window. When we picked up the car, my wife noticed some minor (under $ 500) damage next to the right side of the hood and right front pillar. At first, we were told the car was delivered that way, but we knew the car had no damage when we left it. I personally talked to Woody and he ensured he would have it fixed and back to us in less than a week — in the meantime, we kept the loaner SUV. The car looked brand new when we picked it up (in less than a week). Woody and his staff were very professional, took responsibility for the damage and Woody was true to his word returning our car professionally repaired. Would I purchase another vehicle from Woody? Absolutely! Would I recommend Woody to family and friends? Without a doubt! Accidents can and do happen. It’s the people behind the product that makes all the difference. Anyone can sell a car. Not everyone can build a reputation that brings people back and back again. Excellent experience!

My husband and I purchased our 2015 Acadia from Woody in October, 2014. We were met going up the stairs by a salesman. The deal was quick and painless. We were out in little more than two hours, which I believe is in record breaking time. Our salesman would call our home on almost a monthly basis to see if we were happy or had had any problems
Our home is 45 minutes away from Woody but we made the trip because we heard how good the service was. Woody staff brought a vehicle out to our home every time we have needed service. (Once for installation of a remote start and the second for repair of a faulty hood sensor and complimentary oil change. Both times the car was detailed.) The only thing they ask is that gas that has been used is replaced.
We plan on being long time Woody customers. It“s worth the trip!

I have been a long time customer and have purchased 5 vehicles from this dealer and came back for their great salesman group. But dealing with the service department is another story. I had several questions regarding my oil being low and was told it was normal for my 2011 Buick LaCrosse to lose oil, and when ever I asked a question the service rep will tell me to google it! He seemed annoyed by my first question so I decided to take my money elsewhere. 8 yrs of dealing with salesman Sergio gone for bad customer service! Took my vehicle to Buick in Joliet and guess what?! They found the leak and my car is running fine now. Had a feeling woody didn’t want to deal with warranty problems.

The salesman Jim was very nice and helpful. After we purchased our 2012 Arcadia Denali we noticed on the way home the drivers side air was blowing extremely hot air. We called Jim and he personally drove to our house with a loaner and had it fixed. Although a few days later on a dreary day I noticed one of the headlights is out. I am now concerned that maybe this car didn’t get the 200+ point certified expectation that it was told to us it had. Hopefully this is not a on going lemon car:(. But as for Jim he is a great salesman.

I am very disappointed in this dealer. I am looking to purchase a new SUV and wanted to get more information on the Yukon. I stood around looking for help for about 10 minutes today at 1PM, several sales folks glanced up at me and went back to their business. Not a single person greeted me, asked if I had questions, or let me know… anything. Ended up leaving– with my money in my pocket. Looking at this dealers previous reviews they need some work! I will still seek out the Yukon but elsewhere, which is unfortunate as I live very close to this location. Nothing rubs me the wrong way more than poor customer service as I also work close with customers. This is a large purchase, not like I was looking for shoes at Wal-​Mart.

At 40+ weeks pregnant, I thought it’d be a great idea to research and pull the trigger to buy a new (used) car. It’s a fortunate thing that I had a positive experience at Woody GMC or things could have gone really, really poorly considering the serious waves of hormones I was experiencing.
In retrospect, making a large purchase when I was largely pregnant wasn’t the best idea but, hey, it kept my mind busy for a while and I ended up with a great set of wheels. Jerry Iverson is to thank for that — and the entire sales and finance team here. Everyone I encountered was friendly and honest and I get like I received a fair price on both my new vehicle and my trade in value. Yes, there was a bit of back and forth when it came to the final trade in value but it wasn’t nearly as painful as other auto purchases I’ve experienced in the past. Usually the prospect and process of researching and buying a new car is about as appealing as deep cleaning a stranger’s bathroom. With your own toothbrush.
Their certified used vehicle program is pretty choice and offers some great benefits like covered oil changes and tire rotations for 2 years/24,000 miles and pick up/​drop off service. It’s definitely worth checking out if you want a new-​ish car with great benefits.
The difference between a 4 and 5 star rating here is due to the length of time I waited for my paperwork and car to be prepared once I was ready to pull the trigger. I sat on a couch (at 12 noon on a Wednesday) for more than 2 hours just waiting for things to be put together so I finalize the purchase. This was after financing was secured, too. I had to ask for beverage and was about 5 minutes from calling in a Jimmy John’s order. So, an area of improvement would be expediting the paperwork or at least having someone offer waiting customers a beverage or two if a long wait is in the cards.