Ziggy’s Cleaning Service

I was thinking a lot before posting this update. I believe your customers have to know how shameless you are.
After I have posted my first review they tried to force me to delete it, saying it is not true. «Grace M.» who posted two 5-​star reviews as Ziggys’ customer started writing messages to me on behalf of Ziggy’s cleaning service. I reported her profile and those messages to Unilocal’s customer service and they removed her reviews from Ziggy’s page. Everyone can check it in «Not recommended reviews» on the bottom of their page. Justice always wins, guys.
Dear friends, I would not recommend you to believe those 5-​star reviews from customers who have only 1 or 2 reviews, mostly for Ziggy’s.

Just moving in to a new home, I really wanted to get things off to a good start. The hard part was the closing and moving day were only one day apart, so the idea of getting the place cleaned was fading. Being a fan of Unilocal,I looked up some companies, and Ziggy’s was most responsive in getting back to me in less than an hour. I explained my situation, as well as my request and time constraint. Ziggy arranged for Grace to come over and look at my new home during my walk through. Grace was prompt and able to look around on her own to get ideas, and determine pricing. After the walk through we exchanged notes and she made sure all of my needs were met and determined a fair price. I later called Ziggy to confirm the following morning, and Grace would meet us at the house to get the key after closing. As you can tell, I was putting a lot of faith in to someone I never met before, in a new town, and a business with whom I had no previous reference other than Unilocal.
Ziggy’s promised to be there at 730 the day we were to move, and I called Grace at 800am, just to be sure. She advised me everything was fine, and we talked about a few open items. The entire time both Grace and Ziggy provided excellent communication, and we most responsive.
Meanwhile, back at the old house the move continued, boxes everywhere, we loaded the truck and made it to Naperville at 230p, just as Grace and crew were finishing up. Walking through the house you could immediately smell «clean». All of the items we talked about were done as promised, and there were «no surprises» (another plus). Payment was made as quoted with no overage fees or surprises (cash or check only no cc).
So, what do I think? Sadly all too often getting the most basics in customer service is rare. I was most surprised with Ziggy’s as they exceeded my expectations.
–Great customer service
–prompt, courteous return of emails and calls
–discussing needs and making them work for me, and at my schedule
–exceeding expectations
–fairly priced to the value and quality of service received.
None of these negative reviews were anything close to what I experienced.
Mark

I was in a HUGE bind as I had new tenants moving into my home in a matter of hours! Ziggy and his crew came over within the hour and knocked out a superb cleaning quickly and thoroughly. Would recommend his house keepers to anyone in the Naperville area.

I’m getting ready to put my house on the market and I really needed a deep and thorough cleaning. I am so very happy with the service. The 2 ladies scrubbed the house from top to bottom, I had the windows professionally cleaned by another crew AND had the carpets professionally steam cleaned. The house is «move in ready» and I would highly recommend Ziggy’s :)

I’ve used other cleaning services in the past, but this is the first time that I have used Ziggy’s. The reason I chose them was that they were the only cleaning service that I found that was able to come out that same day I contacted them. I needed the house cleaned that day and Ziggy’s was able to accommodate that. The cleaning lady, Maggie, showed up EARLY and went right to work. There was no issue with arrival time and she did a wonderful job. No complaints on the cleaning. Ziggy’s was also cheaper than the other services I’ve had in the past. I would use them again!

We just bought a home and hired Ziggy’s. They did an amazing job! I am so excited to move into the home this weekend!

Absolutely HORRIBLE BUSINESS! The lady that came out to give us a quote was great. She said the owner, Ziggy, would be calling me within an hour to schedule the cleaning appointment. He never called so I called him and he said that they would be out at 8AM the upcoming Friday. It is almost 9AM, and they are not here. When I called to see where they were, he said he never talked to me and that he couldn’t schedule them for today. This guy clearly doesn’t know how to run a business. He brushed it off like it was no big deal, and was a jerk when he gave me options on when they could come acting like it way my fault. I would NEVER EVER recommend this company to anyone. I would give them ZERO stars if it was possible.

Ziggy’s crew did a nice job and helped clean my house! Ziggy is a nice guy who is responsive to his customers.

I have used Ziggy’s for years and finally had to call it quits. Everyday for the past week, the Ziggy’s owner tells me «they’re coming at 6pm» for my house cleaning. Everyday, they have ditched their appointment. He treats his missed appointments with a sheepish-​shrug demeanor and I really don’t think he cares.
Also, there is only 1 cleaning crew of Ziggy’s (Maria and Teresa) that I trusted over the years. So many times, the other girls really didn’t do a good job (such as missing things like a bathtub, or vacuuming a bedroom). So although Maria and Teresa were wonderful girls, I won’t be using again because they ditch their appointments and the owner literally doesn’t care.

Wow, I’m sitting in a clean apartment! A sight I haven’t seen in many months! This is the first time I’ve ever paid to get any place I’ve ever lived in cleaned, and it was worth the money. No problems with Ziggy’s at all.

Worst experience of my life. Scheduled start time was 10 – 11 am. They called & pushed it back to 1:15/1:30. At 1:15 they called to say it’d be 2:45, no later than 3:00. They didn’t show until 3:20. They didn’t start cleaning until 3:37 when I left. Through a translator on the phone I asked them how long it’s would take because it’s only 800 sq ft with no furniture, shelving etc. All that needed to be done was sweep, mop, clean bathroom & fridge. They said 3 hours which I said was absurd it should only take 1 – 1.5 hours with 2 people. I left, came back in an hour expecting them to have accomplished quite a bit. Instead, I came back to only the bathroom being done. 1 girl was cleaning the refrigerator the other was on the back porch smoking with a friend (not a cleaner). She heard me open the door, ran in, put her cigarette out then ran upstairs to sweep. I’m convinced she hadn’t done anything yet. Since we didn’t speak the same language I tried to use hand motions telling them that time was up and I wanted them to leave. I’m not paying them to hang out with friends and smoke. They refused to make eye contact and kept cleaning. I was pointing to the door and doing the stop sign and pointing to my watch. It took me 15 min to get them out of my house. In that 15 min thy swept & mopped which begs the question why would it have taken 3 hours??? I told them I was quoted 85/​hr so that’s all they’re getting. They told me it would be $ 155 for 1.5 hours. I couldn’t believe they were trying to swindle me into paying them to smoke. I gave them $ 100.00 because I just wanted them to leave. They also only take cash so I don’t think it’s a legit company. WORST EXPERIENCE OF MY LIFE!

Ziggy’s came to clean our house before we moved in. With the exception of arriving an hour and a half late to the job, they did great! Everything looked sparkling and clean when they finished. They did manage to finish an hour before the quoted time which was wonderful and made up for the fact that they were late. Highly recommend Ziggy’s for a good, thorough cleaning!

I used Ziggy’s for the first time last week. They were able to clean my house with short notice. They were flexible and worked with my schedule. The cleaning was very thorough and I will definitely use them again and recommend them to others.

I am very pleased with the results I got from Ziggy’s. I called them after a different cleaner I was referred to, didn’t call or show up when scheduled. I called Ziggy’s and sent out Kinga the next day to clean. She did a great job, everything looks fantastic and the price was reasonable. My only critique for improvement would be that they would offer loading/​unloading dishes and organizing. I have a huge vat of shoes that I was hoping could be organized and dishes that just needed loaded into the washer and I was told they don’t do that — at 8.5 months pregnant, it took all my energy to do those two items. I would still call them again and will be using them to help tidy up the house when the baby arrives.

Ziggy’s Cleaning Service of Naperville came to our rescue!
We found ourselves over our heads when preparing for the walk through by new owner the following morning so the home could be sold. We discovered we needed last minute cleaning help. After calling numerous cleaning services without any luck Ziggy’s cleaning crew came on very short notice and did a fine job in cleaning the entire home! They saved the day! We sold the house!
Anna Christina,

If I could give zero stars for Ziggy’s Cleaning Service I certainly would. I had searched Unilocal for a good cleaning service for my parents house in Lisle. They are getting up there in years, and very sadly my dear Mom is dying of cancer. Lots of family/​friends are stopping by and (bless her) she was concerned about the place being clean, plus we wanted to hook Dad up with a cleaning service for after she passes. Anyway, Ziggy’s came to «clean,» and charged Dad $ 70 for a 700 square foot cottage house, with one bath and a galley kitchen – and they only had to clean two bedrooms because Mom was resting in the master. My sisters and I arrived a few days later and couldn’t believe anyone had been here to clean, let alone a professional service. There was so much dust on the lamp bases, tops of fans, venetian blinds, etc that you could write a mathmatical equation; they were clearly not touched. There were dead moths/​bugs, spider webs, etc in every corner where they hadn’t bothered to extend the vacuum cleaner, and the carpet underneath and all around where my parents keep their firewood was full of wood chips/​dust/​bark, etc. We sisters immediately vacuumed ourselves and basically filled the can with all the dust and dirt – I can’t believe anyone from Ziggy’s vacuumed. The worst was Ziggy himself when I called to complain and demand Dad’s money back. He tried to tell me all the dust, dead bugs, spider webs, etc magically appeared in the few days since his «team» had been there; though I should have mentioned it’s July and we’re certainly not jiggling the firewood basin around too much. I invited him to come on over so he could write his name in the dust on the window sills and the shelves of Mom’s curio cases; he said he would look into the matter and get back to me in five minutes. Well, that was five days ago. Still waiting for that call! SO, if you want a cleaning service that cleans worse than your fifth grader, taking advantage of a terrible family situation, and a businessman who tells you get back to you in five minutes after you call him hopping mad with a very legitimate complaint an never does, Ziggy’s for you! To repeat the person before me, Ziggy’s sucks and I imagine it was Ziggy’s family or the man himself that wrote the previous glowing reviews.

I called Ziggy Naperville Cleaning Service from New York because I was just moving with all my family to Naperville. The house which I decided to rent appeared to be really unclean.
Ziggy said that in two hours he’s gonna send Grace down and he’ll come up with an estimate over the phone. After like 2 and a half hours he called me with the estimate.
He proposed cleaning of carpets and window cleaning because the house hasn’t been cleaned in 3 years. I agreed. After coming back to Naperville I found the house clean and smelling nice. They cleaned the garage and removed trash from around the house although it was not contracted and I didn’t pay for that !. I’m very happy with services of this company. Thy are really professional and they know their job.
Thank You Zyggy’s Naperville Cleaning Service. I definitely recommend them.

I hired Ziggy’s to clean my apartment before I turned in the keys. They were on time and all three ladies were quite pleasant. They worked incredibly efficiently. It took about an hour and a half to clean my one bedroom, one bathroom apartment. They got rid of stains that were there when I moved in that I spent four years trying to get rid of.
The only downside I had was I couldn’t add a tip to the check I wrote and had no cash on me to tip. I feel horrible about that.
The price was great though. $ 100 for the move out service compared to another company that wanted $ 80 per hour and expected it to take at least two hours and that was without cleaning the appliances and cupboards, both of which Ziggy’s did.

I’ve used Ziggys twice. I only get a cleaning service about 2 – 3 times a year to get a good deep cleaning. Every time they have left my house, I’ve been extremely happy with the quality of the job they have done. I definitely recommend Ziggys.
Why did I give them 4 stars instead of 5 then? They showed up 1 hour late and when the girls arrived, they knocked and walked right into my house without me even answering. I went to go answer the front door and to my disbelief, they were in the house.

Ziggys rules
Just used Ziggys for the first time and love them. Came on very short notice, the 2 ladies they sent could not have been nicer or more efficient. Easy to work with, did what we wanted with the supplies we wanted and got down and got it done.
Rate was very fair, work was top notch, efficient and timely, and done with a smile.
Ziggys is a keeper for us.