The Counter Naples

From the moment I walked in I could tell service was going to be an issue here. The restaurant was half empty during prime time — all the empty tables had dirty dishes and plates, and all the occupied tables had guests with that «where’d my server go?» look.
My suspicion was confirmed, our waitress although nice, was not very attentive. There were long waits for our drinks and our check. It seemed we always had to flag our waitress down. They must be short staffed because there really isn’t any other way to explain the slowness and un-​attentiveness.
Fortunately the food isn’t all that bad, it’s actually very good. The chicken I had was cooked well and it had a good flavor, and the burgers seemed to be well liked by everyone else. The food salvages this place from 1 star/​really 0 star review (the service was really that bad).

Food is decent. Unfortunately every single time I’ve been there since it opened the service has been AWFUL. You’ll be sitting there for a while as several servers will continue to pass by you, ignoring you. Finally you will speak up and the server that just mindlessly ignored you for 15 min will come over. The food will then take forever to come out after you order it. On top of that the server will be stand-​offish and rude the entire meal until they bring over the check at the end and finally smile and say ‘thanks so much’, hoping that will wrangle in a bit of a tip. It’s a shame because it could be a great restaurant, but they just can’t seem to get it together.

I really want to like this place, but I few things have disappointed me with the way I order my burger. Every time I asked for medium rare it comes out well done. I have been here several times that it’s become a joke among friends to ask for medium rare and then make a bet that the burger will come out well done. I understand to that the price of beef is going up so the prices have gone up. That being said I don’t have any other issues. The malt shakes are awesome and so are the selections of toppings. Just please get someone to understand the way to press on a burger on the grill to know how well it’s done.

We ordered the braised short rib burger and there was only enough meat to fill your tooth. Very disappointing

The only complaint I have is that I wish this restaurant was not so expensive.
The food is delicious and the options are plentiful! They have meats ranging from chicken, to beef, to bison. All of the dishes can also be made a bit healthier and placed on a bed of spring greens.
Don’t forget out the fries either; classic shoestring with the perfect amount of salt!

As plant based eaters we relish any place that offers a vegetarian or vegan option. The Counter takes it a step further and offers Build Your Own Burgers. On offer, in addition to meat options, is a house made vegan veggie burger. They offer vegan cheddar as one of many cheese choices, and a ton of bun, sauce, and topping options. However, the vegan cheddar (which is not made in house) is a pass. A thick slab of rather grainy, tastelessness. It is fantastic they offer it, but a better brand would probably get more requests. The fried pickle chips are amazing! Great service, friendly staff.

We LOVE The Counter. Best shoe string fries on the planet. Their burgers are top notch. You cannot go wrong with anything on their menu.

Great place for a build your own burger and beer or shake. Loaded fries and onion strings really good too.

Food was pretty good, but the service was terrible! I don’t know how these people continue to exist with this kind of help. The fellow who waited on us was dismissive, cocky, and seldom present when we were trying to eat. No refill of the drinks, spent most of the time messing with the TV or tending bar, but definitely not helping us. When we complained that there was cheese on the grilled corn, he acted like we had insulted the chef! We won’t be back. If you want the best hamburger in town, try Brooks.

Sat down. Ordered a Diet Coke and an iced tea. Pretty empty. No drinks after ten minutes. Left. Plenty of other options at Mercato. Too bad.

Very good burgers, I was surprised it was a chain. Happy hour is a good deal. Fried pickles are $ 3 and they have good drink specials.
Didn’t try a milkshake but they looked awesome!
Service was great.

Came here after a hot day at the botanical garden. Upon arriving, there was nobody at the front to greet us. So we just waited there until an unfriendly looking hostess/​server came and sat us down. Our server finally came over and apologized that no one had told her we were waiting. She was very friendly and attentive. I ordered the counter burger with the ⁵⁰⁄₅₀ fries. They both were very good and satisfying. This place also has a full bar I would consider coming back when I visit Naples again.

I have dined at a good number of build your own burger and gourmet burger type places but this is by far my favorite! Don’t let the name fool you. I thought it was a diner of sorts at first but was pleasantly surprised when I walked in to look at the menu. So glad we decided to sit down and try it the first time.
They have a starter menu with items like fried dill pickles, deviled eggs and we have had the turkey chilli. The chilli is amazing! You can build your own burger or you can order one of their specialty ones already designed. The menu is also seasonal so some of the items rotate on and off depending on the season of ingredients. Choose from a basket of sweet potato fries, shoestring fries. cheddar fries, Parmesan fries or onion strings. All good choices! If you are saving the calories for your drink then grab one of the unique salads– I prefer the Kale! There is a simple kids menu too.
And then the cocktails. Oh the COCKTAILS! They are so yummy. Social tea, blueberry lemonade and the spiked milkshakes… oh my. How to choose? Well I have had all of those inventive options plus some, so I can speak to say that the list of adult beverages is a good one!
If in Naples and you want a burger or a good drink got to The Counter!

This unremarkable façade and dopey name made our expectations plummet but the verbal recos we got made us go in. The WAIT HERE for hostess sign was outside… so that’s where we waited… in the rain. Finally someone waved us in.
It was worth getting wet. I love burgers and the beef that this place serves was sensational. I like my burgers cold in the middle and they delivered perfectly… something very few restaurants any where ever do. The server was highly knowledgable, very pleasant and helpful to us first timers. The menu may have too many options but they all looked incredible. We built our own burgers and they were PERFECT. The sweet potato fries were perfect — crispy! (most are limp) with a nice top-​note spice. The cole slaw was magnificent… not a mayo mess you get most places.
This restaurant is not well located — it’s in a real snooty area next to 2 others. The name COUNTER conjures up a 50’s drug store setting… and this is not that. Their loyalty program — COUNTER CULTURE — strongly suggests Haight-​Ashbury and LSD to someone raised in the 60s.
Put all that aside. If you can find a parking spot amid the sea of Lambos and Ferraris, it’s outstanding casual food.

Food — so good! Burgers are so good and the menu is so versatile and fun.
Location — amazing location for a restaurant in Mercato… On a corner in between some really busy clubs/​restaurants/​coffee shop and nightly event area…
Service — absolutely horrible. It wasn’t very busy but there really is just really no «service» at all. Bartender arguing with server; bartender not knowing how to enter my order into the computer;
If they trained their staff better and had better customer service they would really have more business — it’s too competitive of an area for restaurants to be able to survive without good service.

We went again this year but the service absolutely sucks. We were dying of thirst before the hostess brought another drink. Food is decent but when couples with the service it bring the whole experience down.

It is a really good burger. So, good burgers, beer, fun atmosphere! What’s not to like. May not be the best burger I’ve had, but at least you know if you want a good burger you can go here.
What I like is the ability to build your own. When you’re a burger connoisseur, you want it your way. I also like that you can pick the size of your burger. I typically won’t eat a burger that is less than half pound. So your choices are 1/​3, ½, and 1 pound. It was seasoned correctly, and cooked to my liking.
The sweet potato fries and onion crisps are both really good. I also had the apple pie caramel shake and I loved it.

Delish custom made burgers, beautiful Naples weather, great staff. Not much else you can ask for.

I’ve been to The Counter 2x before and this was my favorite experience thus far. I created my own bison burger (medium rare) and it was cooked perfectly. Service provided by Amberlin was stellar! With ease, she served a party of 6 and did it with a smile.
I’d recommend this restaurant to anyone who enjoys a quality burger experience.

So this is the second time I have come to this location. The first time was meh, garlic fries were amaze balls. However, this time my burger was perfection. I had a burger medium cooked, with onion rings, avocado, bacon on brioche. Maybe it was the combo, but I scarfed it down because it was delicious. I also had a margarita which was absolutely delicious! Love how customizable everything is. I’ll definitely be back. Sit at the bar for a great spot to watch the game.