Allen Mello Chrysler Jeep Dodge Ram

Everyone was very kind and helpful, our sales person Steve was awesome! The manager and finance guy did an excellent job of putting everything together. Thank you Steve I love my new Wrangler!

They sent me a mailer that showed on it that I won $ 5000 cash. I called and they said that they can’t confirm it on the phone that I have to come in and it’s by appointment only. Today happened to be the last day of the promotion so I had to leave work to come down.
When I get there they told me that everyone’s mailer says they won 5,000 dollars but that it is just a example of some of the prizes you could win. Turns out a won a $ 5 Walmart gift card and the salesman told me it was better than nothing… It was not worth me leaving work for a $ 5 gift card. I know they are just trying to get some foot traffic there but for the love of god why do you think that after deceiving people and pissing them off they would ever want to buy a car from you??? I don’t get it.

I received a «By Invitation Only» flyer in the mail from Allen Mello. According to my Heart of Gold ticket I won $ 5,000.00. I knew there must be fine print and it couldn’t be that easy. However, after reading the fine print it did say no purchase is necessary so I figured I would stop by and ask about it. I went there today (12÷7÷15) and as I was walking in there was a salesperson named Tim. I asked him if he could tell me about what I received in the mail. He avoided answering me and just went right into a sales pitch. I said at the moment I am not here to buy a car and I would like information regarding this mailer. I have been in sales for roughly 10 years and I have never met a more aggressive salesperson in the world. I have bought 6 cars over my lifetime and NEVER had someone so rude, so unprofessional and who just refused to answer a customer. I told him my credit is currently sub 600 and that I had $ 5000 in negative equity in my current vehicle. He told me he could get me the payment I wanted, in the car I wanted and pay off the old one and blah blah blah and all he needed was my information. I told him the models I am interested in (i.e Yukon, Yukon XL, Tahoe, Suburbans and Pilots) and asked him what he had available in full size SUV’s. He said he couldn’t tell me until he pulled my credit. That is absolutely 110% unethical by any standard. I asked him to specifically tell me what inventory he had in full size SUV’s AND what I won according to my mailer (Which states I won $ 5,000). He refused to do anything for me unless I would give him my SSN and run my credit. This is wrong on so many levels. I want to know what I won and if no purchase is necessary as per the flyer then I want my $ 5000.00.
What I would like from the business is to see what I won and be awarded accordingly. If I didn’t win I want to have it explained to me why the card says one thing and why I wouldn’t be eligible. I want Tim to be in a room with whomever the sales manager/​general manager is so I can recount for them the events that transpired today. I also had a friend along with me who can attest to this entire thing. I have never seen something so unprofessional. I would also like this company to take a hard look at their practices and how they are being viewed on consumer rating websites such as this site. Very poor and notorious sales tactics to say the least.

They use scam sales flyers to pull people into the dealership. Deceptive sales tactics. Dishonest. I thought these kinds of car dealerships were a thing of the past.

Disgusting dishonest people. Heartless slugs that drag their tired bloated carcasses along the apocalyptic wasteland of their souls devoid of any humanity or common decency.

It’s unfortunate that Unilocal does not allow negative stars, as I do not feel that this company is deserving of any stars. They have no care for consumer safety and satisfaction. I would not recommend this business to my worst enemy. I leased a 2014 Jeep Compass from them not even a year ago and it has been unreliable since day one. Most recent, the Jeep broke down on an extremely busy road. I had no steering, brake or gas function. The vehicle was towed there for service. They never serviced the car because they could not find the problem. I was told to bring it back in WHEN it happens again. I wanted this rectified ASAP as my number one priority is the safety of my family that drives in this vehicle. I contacted both the GM Jim and the head of service Bernie. Neither one of them could come to a solution without it taking more money out of my pocket. The problem with the vehicle is an obvious manufacturer’s issue, but apparently this company has no concern for that. They gave me the option of having the car «serviced» again «maybe we can find the problem this time.» They informed me I would need to pay for a rental vehicle while they «service» they Jeep, or I could of course trade in the Jeep for another one but I would be charged for the penalties in doing this. DO NOT BUY/​LEASE FROM THIS COMPANY!!!

If I could give negative stars I would. We bought our 08 Dodge Grand Caravan here 8 years ago. Started with pushy salesmen. Next was the van was the biggest lemon ever. I can’t even count how many times we had to bring it in for issues under warranty in the first year alone. The service department was horrible. Then the recalls started on the van. Final straw was we had the Lifetime Warranty for the transmission. They took 56 days to fix. They tried intimidating, blaming and were horrible. No loaner was available for the 8 weeks we were without a vehicle. Their excuse was they were extra busy and only
had two transmission technicians working on vehicles. It was one of the biggest regrets we had purchasing this vehicle. Not only will I never buy another Dodge but I’ll never go to Allen Mello again.

The day I won’t to check out a dodge ram 1500 4×4 I love it I reely like dodge truck’s I’ve owned Toyota for a long time, but some times I work for me brother and one of his truck’s is a 01 Dodge ram 1500 xter cab 4×4 and Like I said I missed my Dodge’s so I when’t in the sales person was a bit pushier there was some people there wanted the same truck the sales person was like take it take it, I wish I past it by now, I was looking for something newer and now I’m Stuck in this one, I never thought the deal ship was like that

Service department doesn’t know what’s going on. Had my truck towed to the dealership I bought it at when the fuel pump died. Had work authorized in a Tuesday to replace a fuel pump and come saturday the work still isn’t done. It doesn’t take a week to drop a fuel tank and replace a pump. Should have done it myself.
Service desk staff gave me run around about it taking more work than dropping the tank to access the pump and out it back and replace my fuel. Won’t be surprised. If it takes anotger week for them to do it. Also they wouldnt return my keys to me so I could take my truck because they didn’t even know if they had done any work on it.
If I had towed it home and did it myself I’d have my truck back without the aggrevation of the service dept stone walling me.

I recently had an awful sales experience here and will be writing a lengthy letter describing in detail what happened. This sales managers at this dealership clearly show no pride in how they treat their customers and wasted hours of my time. Would never refer anyone to this dealership.

After keeping our car for eight days for a repair, it was returned to us. It broke down the next day. Additionally, you can stand at their service desk for ten minutes before anyone decides to speak to you.

WORST CAR DEALERSHIP I’VE EVER WORKED WITH.
I am APPAULED at how terrible this place has been to me! I bought my first car there and had zero issues so I went and traded my car in because THEY sought ME out for my car and conned me into buying a piece of JUNK. Made it look real nice though, of course. I have had it fixed THREE times in the past 2 months. One time was apparently «not covered» even though it was a problem the car had when I bought it. I have put $ 500 into this car already and went for an oil change at my own mechanic today and they found more things wrong with the car and the problems were caused by the work the Allen Mello mechanics did!!! I will NEVER buy a car here again and I am considering returning my current car as well.

What’s worse: a pushy car salesman or a disinterested car salesman?
Well, at Allen Mello Chrysler Jeep Dodge Ram, they seem to be disinterested unless you are willing to buy «today». I was walking around the lot, hoping to test drive a Jeep Cherokee. I did drive my father-in-law’s a few months ago, but only in town, and for a short distance. Regardless, the less than enthusiastic salesman. Sean, asked if I had been helped yet. I gave him some basic information of what I was looking for. I told him straight up, «I’m shopping around but interested in Jeep Cherokee, Grand Cherokee…» (and listed a few other vehicles, all mid-​size SUVs). After walking around in circles and discussing budget and parameters, Sean pretty much decided I was wasting his time. I was not allowed to test drive a Cherokee because «you already drove your father’s». Actually, no, I drove my father-IN-LAW’s in a town environment, only, as you clearly paid attention to me saying. Then he tried to convince me of smaller Jeep products like the Patriot. I told him I had read quite a few negative reviews; that the engine wasn’t strong enough for that size vehicle. He was actually offended and kept saying «it’s a 2.4 liter engine like the Cherokee». That’s all well and good but performance reviews say otherwise. Further, when Sean heard I was from several towns away, he asked why I wasn’t shopping closer to home? Um, because the nearest Jeep dealership is in Massachusetts and I don’t want to get stuck paying Massachusetts fees, taxes, etc. He went on a lengthy discussion about how, as a New Hampshire resident, I don’t have to pay taxes, etc etc etc. Needless to say, Sean made every effort NOT to keep my future business. As my son and I were walking away, several other salesmen were standing around with their thumbs up their butts. One asked if I needed any help and I said, «Nope, I’m leaving». I will be shopping and buying elsewhere when the time comes… and making sure no one else wastes their time at this establishment.

Sean the salesman tried to be helpful but it turned into the worst car buying experience I have ever been involved in. He didn’t listen to a word that I said. He disappeared more than worked with me. And it ended up being a total waste of my time. I gave him my needs and budget and I dont believe that he had the attention span to help me because it ended in me without a truck and I needed drink to relax the anxiety afterwards to calm down afterwards. Good luck to everyone who has to work with this dealership in the future.

While I have to say I was quite pleased with the sales process, my experience post sale has been HORRIBLE. I have brought my car in three times for a major leak in the engine (of a BRAND NEW Cherokee). First time they said they didn’t see a leak. Second time they said they put dye in the engine to track if there is a leak– brought it back, they again said no leak. The Service Manager assured me that they put dye in it again and to bring it back after driving it for 1000 miles. Brought it back to my mechanic again and he used a UV light and glasses to confirm. While he showed me the places the engine is leaking (and I was able to take photos), he said there is NO DYE in the engine. This is a brand new car and I never expected this sort of problem. I am bringing it in for the 4^th time tomorrow and am hopeful that this time the engine will be fixed properly.
I would not buy another car from this location based solely on the service and am considering taking it to Methuen moving forward as I have heard great things about them.

Had a terrible experience at Allen Mello Chrysler dealer in Nashua, NH. I dropped the car off Monday evening because I had an 8am appt. Tuesday. On Tuesday I called, they said they were so slammed with other jobs including oil changes that they hadn’t got to my car. Then why did they make an appt with me for 8 am that morning. This happened again Wednesday. Finally Thursday they got to my car.
So it took 3 days to run a 15 min diagnosis and an hour of work to fix my car. I felt totally ignored. I also felt like I was treated as though my car and my time was worthless. How poor is this business. If you call them demand they only take a day or you’ll be sorry. I will NEVER return for any car problems. And I will not consider shopping there when I’m ready for a new one.

The only reason I am only giving it one star is because of the service department. I have no problem with the sale staff it’s just one person in the service department. I got raked across the coals and did not like it. When I confronted the service department about my issue they told me I should of read the details better.

I went in for an interview, with great expectations from knowing that this dealership is family owned (my father knows someone there). However, as i walked in the door, all i noticed was condescending stares as they ignored me for a long, awkward while. Two sales managers in the front were very rude. They never greeted me and didn’t have the proper decency to give me a professional hand shake???, and I tried handing my application to one and he said, «GO SIT OVER THERE!» Being in the business for 11 years, I was trying to veer away from people like this, and find a home. i wouldn’t recommend anyone to apply or buy from them …

DO NOT BUY or SERVICE YOUR Vehicle Here!
I had a Grand Cherokee that I bought elsewhere and needed some local service done. I brought it in and it had a blown driver’s side front speaker. It was the Infinity upgrade at the time so I needed to go to the dealer for it. After spending over $ 250.00 I drove out and realized that the driver’s side speaker had been replaced but now the passenger speaker was blown! I drove right back in explained the situation and they denied that was the truth.
I spoke with the manager (Mr. Arnt or something like that). He was easily one of the most unprofessional managers I have ever dealt with. He told me they would not do anything to correct the problem and accused me of lying about it. I will never do business with this dealership or service team ever.
I only drive european cars now! GM’s are shit anyway!

We recently purchased a Dodge Challenger SRT8. It was a total impulse buy. The first time I visited the dealership, I got no more than a quick, impersonal «Need any help?» from one of the salesman. He really couldn’t be bothered wasting time with me. After looking up, down, over and under the Challenger, the General Manager asked what I thought. I told him it was a gorgeous vehicle, but wished I could see it in the sun. Immediately he offered to drive it out of the showroom and let me view it outside. The GM single-​handedly saved the sale.
I took the vehicle in for service a few days later. Their service personnel run hot and cold. The first and third person I dealt with were very friendly. The second «customer service consultant» was totally offended that I even considered bothering him with something as trivial as a warranty repair on a two-​day-​old vehicle purchased from their dealership. Once again, the senior manager of the service and parts department saved the day. He couldn’t be more helpful and answered all my questions and concerns. He even gave me his business card and asked that I call him if I had any other question.
In summary, the staff at Allen Mello Dodge runs hot and cold. The senior staff is excellent, but their front line staff — the employees that make the all important first impression — leave much to be desired.