Bob’s Discount Furniture

I don’t see why so there are so many bad reviews. I think some people if they could, would complain about secondhand furniture that they got from somebody for free that didn’t go the way they planned. This is a discount furniture store where everything they have is good quality but not top-​quality. Better than the cheap crap or secondhand that you would by for a little bit less but not as good as the other furniture stores where you would spend thousands more. Guess what 5 to 10 years later you’re probably going to want to buy new furniture anyway. It’s no different then an expensive car and an inexpensive car. They both work but through the years each one is going to break down and need to be fixed. So if Bob’s is in your budget then that’s where you go. If Jordan’s or other stores are in your budget then that’s where you go.
But onto my review. Bought a living room set and kitchen table. Max at the Nashua store was awesome great guy very professional. Everything went smoothly and great and quick. Delivery guys were also very awesome arrived 40 minutes early from their four hour window. Also super fast and efficient. Maybe it’s because I live in New Hampshire I don’t know where all these other people live to have such bad experiences. And why get mad at delivery guys. guess what things happen they get stuck in traffic things breakdown maybe they go to a delivery where it’s almost impossible to get the furniture in the house and it takes the more time. We live in an imperfect world and shit happens. They are Doing their job the best they can. But maybe because I was positive through this whole thing it worked out awesome for me. Bottom line for who they are and what they do it was an awesome experience for me. Thank you bob’s, Max, and the delivery crew.

**Friday 1/​08/​16**
I purchased a bed frame which was to be delivered on 1÷08÷16. The delivery was done as scheduled and their technicians were professional. This is where the good ends and the horrible begins.
While assembling the bed, the technicians discovered that they were not given the headboard hardware. They called their parts center and ordered the parts to be mailed out to me that same day, so I expected that at the latest I would receive them by Monday and I would just assemble the bed myself.
**Monday 1/​11/​16**
Monday comes and no parts, I call and I am informed that the parts were just sent out. Okay… I will wait until Wednesday.
**Wednesday 1/​13/​16**
The parts are here! oh they are the wrong parts. Once again, I called and told them that I received the wrong parts and first they tell me that they don’t have the parts I need and will have to replace the bed. I’m put on hold for 20 minutes and then transferred to a supervisor. The supervisor tells me the same thing, but then I list her the parts that I need and she said that they do have the parts and will expedite them to me.
**The future**
I just traveled a month into the future, my bed is still not assembled and the pats won superbowl 50.

Service after buying furniture is as cheap as it can get. Sorry to say.
* I had to call several times to get my furniture problems fixed. I have bought the 5 year Goof proof plan.
* Service agent dropped call and never returned the call as courtesy.
* Have to wait at least 15 minutes for any person to come on phone be it week day or week end.
* My service order was cancelled without letting me know or calling me. I waited the whole day — Saturday — for their service man to show up. I came to know that no one is going to show up after calling them 3 times.
— Do not expect a good service if you buy from them.
— My chair got loose screws within 1 year of buying from them.
— The coffee table screws also come up loose frequently.
— The recliner mechanism in sofa was faulty. it took forever to get it to fixed from them.

First off, i work for Bob’s competition for 7 years now. Ill say in response to other negative reviews here what i say to my customers; when you’re buying from a place with ‘discount’ in the name, and paying literally ½ what you would in a ‘real furniture store’ get some perspective. You are paying ½… Use your head. It doesnt take a rocket scientist to figure out that the products, delivery, customer service, expected longevity is not likely on par with products double the price…
Now…
Knowing this, and having two younger children we took delivery today of our 3^rd living room set from Bob’s. Each time we buy knowing it will last maybe 5 years, will likely fall apart, and we will need a new set. We also between the three sets have now officially spent on all 3 what 1 set would have cost at the better quality competitors in town… And every letter of that is ok with us (hey… Who doesnt dig new furniture every 4 – 5 years anyway)
Sales was fantastic. Despite salespeople being required by the company to ‘stalk the customer’ until they open up enough to talk ‘Max’ (Indian gentleman who goes by ‘Max’) was VERY pleasant and did his ‘stalking’ very smooth and subtle… He answered any and all of our questions with no issue, knew his product and when we opted not to buy on my 1^st trip alone, our 2^nd trip together, he simply gave us his card. No ego or pain.
We visited a number of other furniture stores including another Bobs and simply liked this set best. When we made a purchase decision we sought Max out to purchase with him and he truly seemed to appreciate that. Made us feel very welcome.
Delivery: piece of cake. Drivers were VERY capable and professional and caused ZERO damage to anything. Perfect.
All in all, WAY above our expectations given the ‘discount’ portion, and having bought furniture here on two past occasions both having issues with product upon delivery. As i said… With the price, here you *should expect* issues. This time has been 100% smooth sailing.
Good job competitor! And i will refer people specifically to my friend Max.

Well, the store’s negative reviews live up to its name. I shopped here due to decent selection and good prices despite warnings. Let me now say, I would rather spend a bit more at Jordan’s furniture than to ever be subjected to the crappy customer service and incompetence of them and their delivery people. Not worth it. In a nutshell, they forgot one of my pieces, had to come back, the product was defective, had to come back again, almost left forgetting to screw on a knob. I had to take out 3 days instead of 1 day due to their errors. 4 hour time frames each time to sit around waiting. My compensation was a $ 25.00 gift card to Bobs. Wow-​thanks. After speaking to a supervisor, she offered me $ 39.00 instead as a waived delivery fee. Again, in the form of a Bobs gift card. So I will take that, go in and buy a lamp or something, and that store will never see me again.

Customer Service is a joke! Found a living room and bedroom set we liked. Instead of paying outright, we decided to do the acceptance now so we had 3 months to pay off the living room before we got the bedroom. Had delivery on a Saturday. Driver spoke very little English. He put together our sectional wrong and was annoyed he had to move it so it was actually attached. He scratched my brand new hard wood floors with no apology. He was incredibly rude. Called to complain, man on phone said it takes 3 days to hear back from claims department. Today is FOUR WEEKS and still no one has called. But 5 days before my payment was due, they call to remind me of it. Such a joke. They will not be getting my business for the bedroom set.

Paid $ 150 to have two mattresses delivered «next day». «Next day» to them means a few days from now… So finally the delivery date arrives (4 days later) and I wait for 4 hours — they never show up so I leave for work and wait on hold for 30 minutes to speak with someone to tell them I won’t be there. They tell me the truck broke down and they have to wait until the driver attempts to deliver the items before they can reschedule and refuse to refund the delivery charge — they might give me a store credit but won’t tell me how much. So then the driver calls me 2 hours after my 4 hour delivery window, asking where I am?! I told him I had to go to work and asks if he can come back later. He told me know and that they will call me back to reschedule. Still haven’t hear back… I already paid for the mattress and delivery but have nothing!

Don’t buy anything from here! It’s cheap and poor quality! i bought goof proof for my dining table and sofa and to my surprise they don’t cover anything. You have to state how the damage occurs then they tell you that you misuse the furnitures and denies your claim. Oh and get this you have to call an expert to fix the damage in order to file claim again. Save yourself the time and trouble and go elsewhere. I’m never ever buying anything from this store again. Also the sales people will tell you millions of lies to sell you goof proof. Don’t fall for their cheesy gimmicks like I did.

If I could give a negative 5 start I would. Seriously BAD BAD BAD service. They promise you everything and more before you buy it, and after they forget business was ever done with you and make you wait 20 minutes in hold for customer service for no one to do anything to help. Ridiculous! Please, if you want to avoid a headache, avoid buying from them!

With 3 other furniture stores to choose from within a mile, they need to up their game. The sales people are slick and slimy door-​to-​door style people… All presentation charm and chummy but they are incompetent at getting an order right. The deals aren’t that good and the experience is far better at Jordan’s or B&P. While we’re at it, let’s put in a phone number with the local area code completely wrong, for what is obviously a Boston number. And lets not take the written address down correctly. This way, when the delivery people try to show up and can’t figure out that 671– might be 617– (or don’t care enough to think). No, lets just turn the truck around and head back to CT. The account manager on the phone must take a lot of these calls, she handled me with calm, empathetic demeanor despite me being particularly upset at having wasted an entire day waiting and learning that I’d have to do it all over again… unless I cancel my order. Have had similar, but not as bad, experiences with this store before. Not buying there again.

The salesman, Jake was great. The manager was great.
However, I had a horrible, horrible experience with the delivery aspect of my purchase.
The delivery person could not get to my house because his truck would not go through the covered bridge. I offered to meet him there at the bridge so he could follow me around to enter another way. (The language barrier, which was extreme, made it impossible for me to just verbally tell him how to get to my house.)
I went to the bridge and he started to follow me but abruptly stopped. I pulled over to the side of the road to wait for him. I called him on his cell to see if there was a problem, he just kept saying, «Give me two minutes, two minutes please.»
So I sat there waiting when I see in my rear view mirror he starts moving his truck in the opposite direction of where I was waiting for him. I called him again, thinking he did not see where I was. Although very difficult to understand, I determine he does know where I am and he will be back in «two minutes.»
He left me waiting there. After 10 minutes, I left and went back home. Another 20 minutes went by before I heard from him again. He said he would be at my house in two minutes. I kid you not, he just kept repeating, «two minutes.»
Another 13 minutes went by when he called again. So if I had not left for home, I would now be sitting on the side of the road waiting for him for 43 minutes!
I ended up having to leave my house (again) to allow him to follow me to my house.
When we arrived, I asked him, loudly, «Why didn’t you follow me the first time?» Why did you just leave me there on the side of the road?“
He looked at me, like he didn’t understand a word I said and to be honest I barely understood anything he said, so I still don’t know why he left me there.
Upon calling Customer Care to register my complaint, I think it should be renamed to «Customers We Don’t Care.» Because except for a «sorry that happened» I was left feeling like they couldn’t care less.
And I’m really disappointed because I like their selection and I like their prices. I have several pieces of furniture that I will be needing in the future and because of their lack of concern, I don’t want to give them any further business.

On Tuesday, March 11^th, I purchased a mattress online from Bob’s Furniture. I selected pick up at the Nashua location. Upon completing check out, I received a phone call from a gentleman at the Nashua location. He informed me that the mattress would not be available for pick up until March 26^th, however if I wanted to select delivery instead, we could have it delivered Saturday, March 15^th — perfect!
On the phone with the rep, I was sure to explain that the shipping address was different from my billing address, and gave him the correct shipping address. All was right in the world.
Nope!
On Thursday, March 13^th at 6pm I received a call telling me that delivery would be between 11am and 2pm, and the confirmation address was my BILLING address, not my SHIPPING address. So I called to rectify the information as quickly as possible. I spent about 30 minutes on hold, and ultimately had to hang up to go into work.
I called again first thing in the morning to fix the information again. The first woman I spoke with told me that to change the address I would have to visit a store location and present my ID. I explained that was highly inconvenient, as I didn’t even purchase the mattress in store, I purchased online. I was escalated to a supervisor.
The supervisor was able to change my address, but informed me that due to the address change, the delivery would be pushed to Monday, March 17^th. Not acceptable, considering the address mistake was theirs, not mine. I gave the first gentleman the shipping address on Tuesday the 11^th. After several attempts to explain the situation, she was completely unwilling to budge, and unwilling to refund the delivery fee for the inconvenience. I said I would take delivery on Monday, but that I would like to speak with someone about waiving that fee. She was not willing to escalate my call, so I decided to call back and speak with someone else.
The woman I spoke with next was willing to escalate my call to a supervisor, who offered to at least waive the delivery fee. Ok, we’re getting somewhere. She then confirmed delivery for Tuesday, March 18^th… wait, WHAT? How did this go from Saturday, to Monday, and then to Tuesday after a mistake that Bob’s made?
So I guess because the first person I spoke with put the wrong address in, I’m now getting my mattress three days late. Why are you holding my mattress hostage, Bob’s?

I prefer this location to the Bob’s in Lowell.
I have bought a living room set as well as a bedroom set here.
The service was top notch and I could not have asked for better. I wish I could recall the woman’s name because she was one of the nicest people I have dealt with in making a purchase. She was super nice, answered all of our questions, and was not trying to upsell at all. She let us take our sweet time (we did) and took care of us in a warm enviornment.
The living room set is now a year old and still in the same condition it was when it was delivered. Delivery was on time and they set everything up where we wanted it. The bedroom we actually got through the «Pit», which is their discounted /​returned area. We got a bargain deal on a great peice and are happy with it.
I was not expecting $ 5000 furniture when we went here, and didn’t pay anywhere near that. For what we paid, I am very satisfied.

My experience was fine — nothing spectacular but not too bad. My husband and I bought a King Size Gel Bob-​o-​Pedic originally from the Manchester store. Manch told us that they couldn’t get it to us until a month later (commission strategy I’m sure). I called up Nashua and they were going to have it ready for me the following weekend. that was great news. I went to pick it up from the warehouse and the guys seemed pretty coordinated, aside from forgetting my bed frame and wearing a NYC Yankees hat in New England :) They were pretty friendly and helped us load everything, no problem. Again, decent experience.

Bob’s Furniture has cost my wife and I over 4 hours on the telephone trying to get a couch delivered at a time when we are available. They were unable to do so. So, after talking to a manager of the scheduling department we canceled plans for a weekend so that they could give us GUARANTEED delivery of the couch at a time CONVENIENT FOR THEM and they completely SCREWED it up and the useless manager didn’t even schedule the delivery or make note of the conversation. Now we have to call them again, wait through an interminable BS message from «BOB» about their «State of the art delivery system», talk to ANOTHER person to cancel our order. DO NOT BUY ANYTHING FROM THIS UNBELIEVABLY INCONVENIENCING AND INEPT PLACE!!!

Needed a new couch on the cheap and decided to check out this place, specifically «the pit» where they sell off all their returns etc.
The service here was nice, nobody was pushy or going in for the hard sell, everyone answered any questions we had, they helped us pack the couch we bought into our truck, it was good. Also, the place has a café in it, that’s pretty cool.
As for the couch itself. we bought this awesomely comfortable sectional couch that was big, deep and everything we were looking for, and nothing was wrong with it. Everything was peachy until about 2 – 3 months after our purchase when the cushion started collapsing. I checked under the couch to see that the cheap-​quality wood/​nails that were being used to hold this thing together were splitting and breaking. All the supports for the cushion were collapsing and there was nothing I could do to fix it. Unfortunately because we purchased from «the pitt» there was nothing we could do to get this fixed. Two of the three sections starting collapsing, one is completely broken and not usable anymore. Keep in mind this is just from sitting, I’m not using my couch as a trampoline or anything.
In short: great service, terrible quality furniture. I’m out a couple hundred dollars because of this crap. I guess you get what you pay for, so unless you want to be replacing furniture every couple of months avoid this place.